Xcelorin Warranty Claim Without Receipt
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Xcelorin Warranty Claim Without Receipt
My ESC blew smoke and my Hobby Shop said Email or phone them in a nice tone and they should replace it. It was purcahsed from a horizon hobby dealer. But my problem is I lost the receipt cause I dont keep all my receipts especially for a r/c car. The Xcelorin sytems came out in April 08 so should there be a problem?
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RE: Xcelorin Warranty Claim Without Receipt
if you bought it from great hobbies they keep records of every thing you have bought so you "shouldn't" have any issues.
I cannot speak for the other shops in and around edmonton.
I cannot speak for the other shops in and around edmonton.
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RE: Xcelorin Warranty Claim Without Receipt
I bought it from Hobby Wholesale in Edmonton. I'll give them a call later today. If I get one replaced like the send me a new one is is the same crap or have they improved anything with them? Times like this I wish I bought a Sidewinder
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RE: Xcelorin Warranty Claim Without Receipt
ORIGINAL: kukkudo
I bought it from Hobby Wholesale in Edmonton. I'll give them a call later today. If I get one replaced like the send me a new one is is the same crap or have they improved anything with them? Times like this I wish I bought a Sidewinder
I bought it from Hobby Wholesale in Edmonton. I'll give them a call later today. If I get one replaced like the send me a new one is is the same crap or have they improved anything with them? Times like this I wish I bought a Sidewinder
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RE: Xcelorin Warranty Claim Without Receipt
Something got screwed up with the day I bought my Lipo. The ESC was flashing and that had something to do with the LVC I am thinking. The person at my hobby shop said to set it to 5.6 but you could go to 6.1,6.2,6.3-7 and I set it to 6.0. I drove it for less the a minute I see a puff of smoke which smelt so bad. Then the next day I took it to another hobby shop because it was cutting out barely ran he took it outside in the air he accelerated it. Then a big amounts of smoke came he told me how this has happened to lots of people. And I should try to phone or call losi/horizon talk to them in a nice tone and tell them you visited a few local hobby shops and have had troubles earlier...
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RE: Xcelorin Warranty Claim Without Receipt
My next idea to do if I get it replaced is for me to install the ESC and have a hobby shop set the LVC etc cause im dont want to screw it up again
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RE: Xcelorin Warranty Claim Without Receipt
ORIGINAL: kukkudo
I bought it from Hobby Wholesale in Edmonton. I'll give them a call later today. If I get one replaced like the send me a new one is is the same crap or have they improved anything with them? Times like this I wish I bought a Sidewinder
I bought it from Hobby Wholesale in Edmonton. I'll give them a call later today. If I get one replaced like the send me a new one is is the same crap or have they improved anything with them? Times like this I wish I bought a Sidewinder
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RE: Xcelorin Warranty Claim Without Receipt
Cloud Climber was the one who smoked it. Great Hobbies is not bad. Hobby wholesale is full of *******s. I called horizon they said to send it in...
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RE: Xcelorin Warranty Claim Without Receipt
amen brutha!
anyone else have the cool feature where it launches your model off your desk when programming with the aqpc?
anyone else have the cool feature where it launches your model off your desk when programming with the aqpc?
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RE: Xcelorin Warranty Claim Without Receipt
wow seeing this post is a releif, I now see I am not alone in the world of those who have had an excelorin esc burst into flames.... As far as a receipt, none needed, I just spoke to them explained I had driven the vehicle 2 times with the original nicad, and done a little tweaking using the usb interface, and then when I went to run it it got all glitchy and poof huge cloud of smoke. the said send it in, and the engina also so they could test it, I laughed and said good luck, the thing was so hot the case split in two, and the chips fell of the bottom of the circuit board. At that point support began to apologize and said "yeah that ain't right send the whole thing in and we'll replace it". they did however fail to mention that the 8200 kV systems are out of stock till the end of this month. oh well, hopefully it is cuz so many of us have had issues they are re-designing the ESC and making it better!!!
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RE: Xcelorin Warranty Claim Without Receipt
so did you send the motor back too?
there is a firmware upgrade as of like feb or so. if you have a working 1/18 xcelorin esc that isn't on the latest firmware (C010115), GET IT! its soooo much better! its by far not perfect, in fact, its not even to the level of acceptable imo, but its definitely light years ahead of its predecessor! they tamed the violent MIP destroying braking issues! it may self destruct tomorrow, but at least now it isn't taking out the entire drivetrain in the interim
there is a firmware upgrade as of like feb or so. if you have a working 1/18 xcelorin esc that isn't on the latest firmware (C010115), GET IT! its soooo much better! its by far not perfect, in fact, its not even to the level of acceptable imo, but its definitely light years ahead of its predecessor! they tamed the violent MIP destroying braking issues! it may self destruct tomorrow, but at least now it isn't taking out the entire drivetrain in the interim
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RE: Xcelorin Warranty Claim Without Receipt
yep, sent them both in just to be safe. that ESC smoked so bad the chips fell off the bottom of the board, LOL!!! so I figured I'd have them check the engine also. called 2 weeks ago to see what was up, and was informed that they were waiting on new stock to arrive, and that was why my engine was bbeing delayed for return, so I am hoping *fingers crossed* they have remanufactuerd the ESC chipset, and willhave a better esc!
Join me on the new official mini DT thread I started, let's make it grow guys!!!
Join me on the new official mini DT thread I started, let's make it grow guys!!!
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RE: Xcelorin Warranty Claim Without Receipt
One month goes by and guess what happens. The ESC blows smoke again. This pisses the fuc*** sh** out of me. Im tired of this kind of garbage why dont they fix this problem. Can I get a refund or something cause I hate this.
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RE: Xcelorin Warranty Claim Without Receipt
i agree. i would rather have some other losi/horizon product... like a sticker sheet, or maybe some axle nuts! something that doesn't burst into flames and cost me time & money to return every other week!
zach, did you ask if they had any other models (kv) in stock? they offered to swap mine for a lower kv, but after a month of wondering where my bundle was, i called and they said it would be another month. so i told them to just send the same thing i originally sent in and the dude on the phone was like "well we don't normally do that, so don't expect us to do this for you next time." like he was doing me a favor for sending me back the same product i sent them to begin with! lol!
what kinda of dj'ing you do?
zach, did you ask if they had any other models (kv) in stock? they offered to swap mine for a lower kv, but after a month of wondering where my bundle was, i called and they said it would be another month. so i told them to just send the same thing i originally sent in and the dude on the phone was like "well we don't normally do that, so don't expect us to do this for you next time." like he was doing me a favor for sending me back the same product i sent them to begin with! lol!
what kinda of dj'ing you do?
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RE: Xcelorin Warranty Claim Without Receipt
My issue was that it only been two weeks since I got a new one from them. I only ran the car twice before this. Do they give refunds cause I rather have a castle product than this garbage.
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RE: Xcelorin Warranty Claim Without Receipt
didn't think to ask about a different model, just want the **** I bought replaced... I'm not too picky... If the ESC smokes again, I'll look into another brand ESC, and run the excelorin motor..
I DJ alot of stuff, but haven't played out much lately. Used to be really big in the SF bay area Rave scene, but kinda grew outta the patying and all. now focus on producing and my RC addiction. lol...
I DJ alot of stuff, but haven't played out much lately. Used to be really big in the SF bay area Rave scene, but kinda grew outta the patying and all. now focus on producing and my RC addiction. lol...
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RE: Xcelorin Warranty Claim Without Receipt
Just an update to any of you who may have been stuck waiting for their smoked ESCs to come off of backorder, I just got off the phone with Losi support, and the brushless systems just came off of back order, and should be shipping out by the end of the week!!! YAY!!!! My DT will be runnning again soon!!!
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RE: Xcelorin Warranty Claim Without Receipt
I got store credit at my lhs for my Xcelorin system. I didnt want that piece of crap. Castle Creations FTMFW!
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RE: Xcelorin Warranty Claim Without Receipt
hey guys just as an update, I just last weekend got my replacement from Losi, works great so far except for the dual slipper I installed slipping wayyyyyy too much for a brushless damn slipper just spins itself silly and I get NOacceleration... Anyways that is a different story, lol