Most likely you need to send it back. Please email service directly, ask for Chris, and tell him what you experienced.
We can arrange to get your radio back and see what's wrong. But before we do, email or call service and let's see if there's anything that can be done on your end.
For example, when you rebound, did you check to make sure the modulation setting matched the receiver type? FH1 or FH3, etc.
[email protected]
If you have any questions you can message me too, however, I may be delayed getting back to you due to the AMA Expo this weekend.
-Mike