RE: TBM's PTE-36R 36cc Rear Exhaust Gas Engine
Dear MTK,
That implication was not my intention, when you call, you will speak to either Jeff, Gene, or myself. We all treat our customers with the utmost respect and diligence, however as I am the customer service manager, If there is a customer that has had a problem, or a customer that is wary of ordering from us, it is my position to ensure the customer is well handled. Its easiest to ensure customers are well handled, If I know the back story and solution.
Its not a case of I provide better service than someone else, more a case of it is easier to manage 1 customer with 1 representative, than having multiple hands in the pot. Sometimes 2 heads are not better than 1 etc.
If you or anyone purchases from TBM, you should expect the best service. If there is an issue, I will make it right.