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Old 06-22-2012, 04:19 AM
  #5  
Edwin
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Join Date: Feb 2002
Location: Leander, TX
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Default RE: congratultions, Tower Hobbies

You got a newbie support person that didnt know what they were talking about. I'm a long time tower customer too and I just used that ad number. Check the customer number on the tower talk, then check your customer number when you login. Mine were different, they have to match. For some reason the recent tower talk had a new customer number for me. Clearly a screw up. I emailed them about the problem, explaining I would not be able to use the ad number and wasnt going to submit the order if I couldnt. They cancelled the new customer number and kept the old one that had the order history and promised to apply the discount when payment was approved. And they did exactly as they promised, got the discount. I kept the email just in case I had to remind them about it, but they were straight up as they've always been to me.
Edwin