Ignorant people who should know better
Covering a bad mistake? Don't make me laugh. You want his name? No problem. Call Brooks back tomorrow between 0600 and 1800. He'll be happy to take your complaint. And that call will be taped, too.
Yeah, the kid screwed up. Probably scoping you out before initiating contact. Its a cop thing; but we're all idiots, right?
I haven't talked with him yet, but I'll bet money he was just trying to appear non-offensive while doing his job.
And Brooks said there was no way he could look up who was out there? He SENT him out there. Get a life, dude.