Overall they are a great company to deal with. Good prices, quick service. They don't usually have spare parts for the planes they sell though. I had an issue with a charging cord and I was offered a $3.00 credit, which was funny, since a replacement was 11. I filed a PP complaint, and two days later, got a new cord in the mail. I believe it's a one man operation, I believe he is Eastern European and doesn't speak Englsh well (from the few that have managed to speak with him). If you won't be satisfied with a partial credit, package it up and mail it back. Track it if course, and open a PP dispute. They will resolve it in your favor, and he will pay the return shipping.