Originally Posted by
mscic-RCU
I think you all just should stop buying from them. I have dealt with Chinese vendors for over 15 years now in my business and I accept the fact that basically they do not care once they get your money. It is ludicrous to think once HK turns a package over to the shipper they are responsible for it until it reaches the door. I do agree that they are the ones that have to initiate a trace for a lost package. Their customer service sucks, and if you can't accept that then pay the extra 30% and order from one one of the big boys. I selectively order from HK and only from one of the US warehouses. By the way, the western US warehouse is still in WA state.
It is not in any way ludicrous to think that a vendor should be responsible for a package until the customer receives it because not only is that the right thing to do but that is the way many
vendors operate. If HK wants to operate the wrong way they should post a disclaimer stating such.