Originally Posted by
ira d
I have a hard time grasping the reasoning behind letting HK off the hook because they have lower prices, I bet same guys that say it's ok for HK to give poor service if they went
to a car dealer and purchased a $60,000.00 car and had the dealer order it and having paid in full or put down a large deposit and heard nothing from the dealer would
be upset and call the dealer first not the factory or transportation company
Next after calling the dealer was told the truck bringing you car had a wreck and destroyed your car but because you bought a 65K car for 60k we can't help you have to work it
out with the transportation company. I wonder how long it would take them to get a lawyer and sue the dealer, the transport company, the truck driver and anyone else they can
think of.
In case you have not understood the first post on here - HK is still 'working' on the issue. They allow themselves another month to come up with a solution.
And this is what HK is to blame for - very slow responses an a ridiculous waiting time. And it does not matter who caused the shipment to get lost, HK should be moving a lot quicker - at least for a national shipment.
This is something you have to be willing to accept when dealing with HK.