Why is this Erics fault? Sounds like he was only the middle man relaying info back and forth from the factory to you. He didn't set the cost of the repairs or decide the fact that the factory was not going to reassemble the motor with your chipped wheel. If you didn't want it fixed why send it in? You know that NONE of the big turbine manufacturers are going to reassemble a turbine received with bad/broken/chipped parts and send it back. The liability is too great.
If it wasn't communicated to you that the turbine would be taken apart and would only be reassembled with new parts then I can be a little more sympathetic. But once again Eric didn't not set the policy. You were going to have to take the motor apart anyway to replace the wheel they willing to send you. Quit beating Eric up over decisions made by others. Take a breath, pay the money, move on. If you want to make a statement, buy King Tech or Jet Cat next time.
Take Care
Mike