You should NOT be buying products based on "support". You're just condoning the manufacturing of **** products, with high enough margins to give "no questions asked" support.
Spektrum is one of these companies who operate in this manner. Futaba is not. Never had an issue with any Futaba stuff I've bought, even 10 year old radios. Back into JR now that they've separated from Spektrum and find their stuff to be solid performing as well.