Originally Posted by
Zeeb
I'd say Lisa is off to a stellar start of continuing to provide excellent CS.
Perhaps liquidating the company would be the wise choice? To me, the support I got from Linda was a lot of what kept me coming back; I knew I could get answers and the correct parts if I was working with her. You still didn't say if the ladies (I'm guess they are ladies as I cannot tell from the names) know
ANYTHING about the hobby or what DW sells?
Probably doesn't make any difference, there are other places to buy stuff and whether or not the new "hard working crew" will be able to keep on top of the inventory or continue "excellent Customer Service" is yet to be determined. I wasn't planning on buying anymore JetCat engines anyway, three is enough especially seeing as how it's now impossible to even talk to George or get on the website to fill out a repair request.
I applaud and appreciate the enthusiasm you show in all your posts. Liquidating the company would be a wise choice? Says who? You? And for our employees present and past, it is none of your business what their qualifications are. As long as they answer the phones in a pleasant manner, are kind and helpful to my customers and do the best of their ability that’s good for me, and frankly at the end of the day that’s all that matters. And if truth be known, when Linda started working for DW she had no background or knowledge in this hobby at all. Having worked at DW for the amount of years she did gained her the knowledge and experience she possessed at her time departure with the company.
Dreamworks Model Products and Jetcat Americas will continue to strive to be the best in customer service as we have a reputation to uphold. We will continue to move forward and we are here to stay!!
Like Jose mentioned, yes we have a new website. The website has been in the making for quite some time. Actually, Todd is the one who started working on it last year. Since the old website was our original site , the current credit card vendors just couldn’t support that platform anymore, thus forcing us to hustle and get the new site up and running ASAP to accommodate our credit card merchant to in turn provide you with the safest and well protected site while checking out. We do realize that in switching to the new website we are going to experience “glitches” and such. Please know we are working diligently along with our webmaster to get these issues rectified in the quickest time possible. The team here at Dreamworks please asks that you be patient and bare with us while we make these changes and trust me it is just as aggravating to us as it is to you! 😉