Hi Dan,
Thank you for taking the time to post your concerns and questions here. Like we posted before, we appreciate the inputs in orders to review our procedures and policies.
Let me try to address all your points here.
This is the procedure for Warranty/repair or Services:
Services:
· Customer ships the turbine to our location in Florida.
· The customer receives an email confirmation of the reception.
· Turbine is sent to the factory.
· Factory receives/checks.
· Secondary email is sent to the customer with a quote.
· The customer sends the payment via Pay Pal or Wire Transfer (only for now).
· After all payments are made, the customer will send the payment confirmation to JetCentralUSA (Manny Rodriguez)
· We'll send an email notifying that the product is ready to ship. (to confirm reception address), the reason being is mail carriers for an insurance item require direct signature reception.
· The turbine is shipped to the customer directly from the factory.
Warranty/Repair:
Scenario A (Small repair or programming issues)
· Customer ships the turbine to our location in Florida.
· The customer receives an email confirmation of the reception.
· The turbine will be checked in our location in Florida (small repairs or programming issues will be taken care of in Florida).
· Customer will receive a secondary email with a quote.
· The customer sends the payment via Pay Pal or Wire Transfer (only for now).
· The customer sends the payment confirmation to JetCentralUSA (Manny Rodriguez).
· We'll send an email notifying that the product is ready to ship. (to confirm reception address), the reason being is mail carriers for an insurance item require direct signature reception.
· The turbine is shipped to the customer directly from our location in Florida.
Scenario B (Mayor repair)
· Customer ships the turbine to our location in Florida.
· The customer receives an email confirmation of the reception.
· The turbine will be sent to the factory.
· Factory receives/checks.
· The customer receives a secondary email with a quote.
· The customer sends payment via Pay Pal or Wire Transfer (only for now).
· The customer sends the payment confirmation to JetCentralUSA (Manny Rodriguez)
· We'll send an email notifying that the product is ready to ship. (to confirm reception address), the reason being is mail carriers for an insurance item require direct signature reception.
· The turbine will be shipped directly to the customer from the factory.
Note: FOR THE NEXT COUPLE OF WEEKS ALL TURBINES ARE GOING TO BE SHIPPED TO MEXICO UNTIL OUR LOCATION IN FLORIDA IS SET UP WITH NEW EQUIPMENT.
All the communications should be handled by me (Manny Rodriguez). However, Juan and Victoria are intensely involved with all the process and they are glad to serve at any one of our customers, the idea of centralizing the communications is to have one person that can give you an answer and can coordinate the operations in the US, that way Juan and Victoria will focus in others activities in the company. Here is Juan and Victoria info in case is needed:
Victoria Nieto
[email protected]
Juan Ramon Ruiz
[email protected]
Please, keep in mind that we are in a transition process and this indeed affects the previous process and generates inconveniences but we are doing everything possible to make it easy on your side (the customers).
We are aware of the issues that this process may generate for all of us and soon there will be a permanent solution for all of them.
At this time I'm not in a position to describe what is coming but we will make the announcement here and on other social media channels.
What I'm allowed to share, for now, is that we are working very hard on: A New Website, More communications channels with the customer, Additional Payments options, etc.
Again the information for JetCentralUSA for now is:
Manuel (MANNY) Rodriguez
3338 Sepia St.
West Melbourne, Fl. 32904
Phone: (321) 506-6163
Email:
[email protected]
I hope this can clarify the points.
Thank you again for your support and inputs, they are highly appreciated.
Best Regards,
Manny Rodriguez
JetCentralUSA