I have had a similar experience with SIG. I purchased a Cub kit, but never opened it until two months later. After opening it up and laying everything out for inventory, I was missing one very important ply sheet. I called customer service about it, even admitting that I had had the kit for awhile now. I recieved it 5 days later, no charge. Thank you SIG!
Oh, and whoever packed it had a sense of humor. On the outside of the bubble wrap was one of those "old fashioned" bright yellow smiley stickers.
dano13