Packing
I think the UPS guy had a bad day. The box looked as if it had been jumped on a few times, then reversed over with the delivery truck, and finally used as an attack dummy in a martial arts class. I cringed as I opened the box, and was amazed to find no damage on my initial inspection.
The condition that the kit arrived in, despite the condition of the box, is largely due to the great care that BVM has taken to protect the contents. Here's an example of what I mean - this photo shows the foam inserts which effectively suspend the major parts in the middle of the box. Other parts, and a lot of protective paper, are then used to surround and further protect the contents.