pro...you should have received an auto-reply that we are short staffed right now due to the show in Chicago (where I am right now
)...check junk email folder please to make sure it was sent out...if it was not that is a problem as I will be out of town until Thursday and several people may be thinking the same thing you are. Bernie is the only one in tech support right now and I am sure he is "a little" busy right now.
What is the problem you are having exactly? Let me know.
EDIT:
ANDREW...what lipo pack are you using specificially? Where is your receiver in relation to the ESC and motor? Any idea which version of software you are using? Have you calibrated the ESC to your transmitter? When you pull the throttle do you get a green LED or red LED? Let me know.