ORIGINAL: pilott28
They just had a change in personnel at the AMA to handle claims ... that could be . The AMA is not perfect, and my guess is, neither are you.
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I very much doubt that the personnel change is "the reason things got messed up." Having Ilona Maine respond to my inquiries a couple of months ago was vastly more satisfying that trying to get any useful information out of her predecessor. AMA has made a big upgrade in member service provided by that dept.
Abel