RE: TOWER HOBBIES SUCKS!!!!
You have to understand their position, can you imagine how many returns they get. Also, this is a service, it costs them money to process returns. Of course it's something they have to do, but you can be sure there are more sales staff than technical staff. It's totally natural. Be patient and try not to hassle them, they are obviously busy and they're not doing it to you on purpose. Wait until it's become an unreasonable amount of time (2 weeks or so), THEN start complaining.