We try or hardest to help. We are always interested in the customers input into changes and new products.We have learned a few things being in this business forover 50+ years.You wanted canister mufflers we brought them in. You wanted a 30CCtwin we are working on it. 10CC we are working on it. We do listen. The factory is qiuck to make changes and improvements to products. Thats why we are selling Versions 1-2 and maybe version 3 on some engines. Catherine from RCGF is a great person to work with. She shipped us the replacement hubs express mail from China, we had them in 5 days. BP Hobbies has made a commitment to RCGF engines products and support and RCGFhas made a commitment to us. This is the reason you do not see us selling other brands of engines. We have been aproached by other manufacturers but we turned them down. We belive we can offer the best product and support by selling only one brand.No matter where you purchased your RCGFengine we can help as we did with Blake. Unfortunately i do not have a whole lot of time to devote to on line forums so if you need support please conntact us at
[email protected] or
[email protected] and we will try our hardest to help you. We are also availible by phone M-F 9:00am -4:00pm EST.