Troy Built
04-09-2010, 08:35 AM
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Troy Built
Anyone had trouble with TroyBuilt? A friend just ordered a new 150 size from them. When it arrived the fuse box was crushed so he refused the shipment. When he contacted TroyBuilt they informed them it was not crushed when it left their warehouse so it was not their responsibility. They further responded if they were paid by the shipping company, then they would send him a new plane. In the mean time he is out just under $1000. Just wondering if anyone else has met with this type of response. As for me, if the vendor I am dealing with will not guarantee arival free of defects, I'll not do business with them. There are just to many vendors who do guarantee arival of their merchandise free of damage or defects.
04-09-2010, 08:59 AM
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RE: Troy Built
HE SHOULD TALK TO UPPER MANGEMENT THAT IS BOGUS. I RECIEVED TWO PLANES IN THE LAST
3 YRS WITH FRIEGHT DAMAGE 1 FROM AEROWORKS IN WHICH I RECIEVED A NEW REPLACEMENT
BEFORE THE FRIEGHT COMPANY PICKED UP THE DAMAGE GOODS & PEAK MODELS AND THEY
DID LIKEWISE. DID YOUR FRIEND TELL YOU EVERYTHING? HAVE HIM CALL VISA OR MASTERCARD
AND DISPUTE THE CHARGES. THERE IS ALOT HE CAN DO JUST A PAIN.
3 YRS WITH FRIEGHT DAMAGE 1 FROM AEROWORKS IN WHICH I RECIEVED A NEW REPLACEMENT
BEFORE THE FRIEGHT COMPANY PICKED UP THE DAMAGE GOODS & PEAK MODELS AND THEY
DID LIKEWISE. DID YOUR FRIEND TELL YOU EVERYTHING? HAVE HIM CALL VISA OR MASTERCARD
AND DISPUTE THE CHARGES. THERE IS ALOT HE CAN DO JUST A PAIN.
04-09-2010, 04:58 PM
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RE: Troy Built
I had to return a dle-55 to them and other than it taking a little time to get it swapped out, I was really happy with their customer service. I agree with phantomdriver, he probably needs to talk to someone else at tbm.
04-09-2010, 06:13 PM
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RE: Troy Built
PhantomdriverAeroworks is excellent in regard grananteeing merchandise. Local hobby deals with them and occasionally receive freight damage. They simply call Aeroworks and a new one is in the shipment before the damaged one can be picked up for return. I am not familar with Peak models but sounds like they are like all other vendors that I have personally delt with. However, take a look a Troybuilt's web site and read their company policy statements. I was surprised when he told me about Troybuilt's response until I read their company policy. AS for me there is just to many good dealers to deal with that the ones like Troybuilt I can avoid. All I can say, read their company policy and then if you choose to order, do so at your own risk.
04-09-2010, 08:01 PM
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RE: Troy Built
There has been a lot of talk about their policies in recent years.
A faulty CF wing tube cost me an $800 airframe on the 3rd flight. Troybuiltmodel's response? I might be able to get you a replacement tube. They didn't offer me anything else and had no intension of doing so.
I stopped buying from them after that and have since paid a little more just to buy elsewhere. I'm ok with that, they wont get my business again.
A faulty CF wing tube cost me an $800 airframe on the 3rd flight. Troybuiltmodel's response? I might be able to get you a replacement tube. They didn't offer me anything else and had no intension of doing so.
I stopped buying from them after that and have since paid a little more just to buy elsewhere. I'm ok with that, they wont get my business again.
