Thanks AW
04-20-2010, 05:59 PM
#1
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Thanks AW
I really appreciate AW customer support. I broke a tail wheel on on 50 cc Yak 54 on the sixth flight. I told Kim it might have been defective, but in any case I needed a new part. He sent the part to me at no charge. I own two AW planes and I can assure you my next one will be an AW 50cc Extra 260.
Too often we use RCU to complain; I want to make a positive statement for a product and service well done.
Too often we use RCU to complain; I want to make a positive statement for a product and service well done.
04-20-2010, 07:40 PM
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RE: Thanks AW
Well... hate to go against the grain here but I also lost a tailwheel - on the second flight. I called and emailed but received no reply. I just purchased a quality replacement and called it good.
04-20-2010, 08:34 PM
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RE: Thanks AW
5150flyer,
Thank you for wonderful comments and support I am glad we were able to help.
Blake Borsic,
I am sorry we were not able to respond to your email or phone call. Sometimes it can get very busy and it can be difficult to respond to all emails and calls. We do try our best, if you still need the part please give us a call and ask for Jeff Oaks 303-371-4222 in our sales/tech department and I am certain he will try to help.
Thanks Again
Rocco/Aeroworks
Thank you for wonderful comments and support I am glad we were able to help.
Blake Borsic,
I am sorry we were not able to respond to your email or phone call. Sometimes it can get very busy and it can be difficult to respond to all emails and calls. We do try our best, if you still need the part please give us a call and ask for Jeff Oaks 303-371-4222 in our sales/tech department and I am certain he will try to help.
Thanks Again
Rocco/Aeroworks
04-25-2010, 12:46 AM
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RE: Thanks AW
ORIGINAL: Aero-Works
5150flyer,
Thank you for wonderful comments and support I am glad we were able to help.
Blake Borsic,
I am sorry we were not able to respond to your email or phone call. Sometimes it can get very busy and it can be difficult to respond to all emails and calls. We do try our best, if you still need the part please give us a call and ask for Jeff Oaks 303-371-4222 in our sales/tech department and I am certain he will try to help.
Thanks Again
Rocco/Aeroworks
5150flyer,
Thank you for wonderful comments and support I am glad we were able to help.
Blake Borsic,
I am sorry we were not able to respond to your email or phone call. Sometimes it can get very busy and it can be difficult to respond to all emails and calls. We do try our best, if you still need the part please give us a call and ask for Jeff Oaks 303-371-4222 in our sales/tech department and I am certain he will try to help.
Thanks Again
Rocco/Aeroworks
05-25-2010, 03:12 PM
#5
Senior Member
RE: Thanks AW
Anytime I've had a missing part or broken AW stepped above the line and took care
of the issue promptly no problems with these guys! I'm member to 2 flying clubs and
have never heard a bad deal from AW. They've got my business period.
of the issue promptly no problems with these guys! I'm member to 2 flying clubs and
have never heard a bad deal from AW. They've got my business period.
05-28-2010, 12:41 AM
#6
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RE: Thanks AW
Blake borsic
Dont take it personal, Aeroworks is a company that bends over backwords for its customers, I and many others know..(guys in my club) Make a second call...
Dont take it personal, Aeroworks is a company that bends over backwords for its customers, I and many others know..(guys in my club) Make a second call...
05-28-2010, 03:41 PM
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RE: Thanks AW
if someone needs warraties or help, its easy...just take the phone and call....dont know why people are lazy to do it and then start to complain about companies. AW is amazing in costumer service!!! im saving to get my 3rd one lol.
05-29-2010, 07:52 PM
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RE: Thanks AW
ORIGINAL: JOHNS3D
if someone needs warraties or help, its easy...just take the phone and call....dont know why people are lazy to do it and then start to complain about companies. AW is amazing in costumer service!!! im saving to get my 3rd one lol.
if someone needs warraties or help, its easy...just take the phone and call....dont know why people are lazy to do it and then start to complain about companies. AW is amazing in costumer service!!! im saving to get my 3rd one lol.
