Hobbyking no customer service?
To date, I've only had one problem with HobbyKing. Iordered a wattmeter from them and it was DOA. I requested an RMA ticket, and told them I wanted to ship it to the USA Warehouse, and would like store credit. When Iprinted off the RMA, it had the Washington Address on it, and about 1-1/2 weeks later, I checked my account and I had a credit for the puchase price. I don't know about you guys, but that is good customer service to me. I figure it like this, there are 7 billion people on this planet, and a lot of them are r/c addicts. If they try hard and are able to satisfy most of us, most of the time, they are doing pretty good. Nobody is perfect, especially me...
My first order from them was for a couple of motors, an ESC, and something else. One motor was DOA. It was cheap so I wrote it off.
My third order was for 3 tiny motors only they had at the time. It included a couple of ESCs to match. Out of those 5 items, one motor burned up in the air along with the ESC on it's second flight. They were in the plane because one of the other motors was DOA and the other motor and ESC wouldn't work together. One reason I ordered multiples was from my experience with them.
Hey, the motors were less than $10 each. And very small motors are notorious for being frail. And I never even tried to get my money back on any of their DOA stuff. Heck, those tiny motors even had solid leadouts, one of which broke when it was unwrapped from around the motor.
But my 3rd order is also my last order.
I really don't care about a company making good on anything that costs less than it costs to ship back. However, I do care about wasting money and time ordering stuff that turns out to be crap.
<xml><o:OfficeDocumentSettings><o:AllowPNG /></o:OfficeDocumentSettings></xml><xml><w:WordDocument><w:View>Normal</w:View><w:Zoom>0</w:Zoom><w:TrackMoves /><w:TrackFormatting /><w:PunctuationKerning /><w:ValidateAgainstSchemas /><w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid><w:IgnoreMixedContent>false</w:IgnoreMixedContent><w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText><woNotPromoteQF /><w:LidThemeOther>EN-US</w:LidThemeOther><w:LidThemeAsian>X-NONE</w:LidThemeAsian><w:LidThemeComplexscript>X-NONE</w:LidThemeComplexscript><w:Compatibility><w:BreakWrappedTables /><w:SnapToGridInCell /><w:WrapTextWithPunct /><w:UseAsianBreakRules /><wontGrowAutofit /><w:SplitPgBreakAndParaMark /><w:EnableOpenTypeKerning /><wontFlipMirrorIndents /><w:OverrideTableStyleHps /></w:Compatibility><woNotOptimizeForBrowser /><m:mathPr><m:mathFont m:val="Cambria Math" /><m:brkBin m:val="before" /><m:brkBinSub m:val="--" /><m:smallFrac m:val="off" /><m:dispDef /><m:lMargin m:val="0" /><m:rMargin m:val="0" /><m:defJc m:val="centerGroup" /><m:wrapIndent m:val="1440" /><m:intLim m:val="subSup" /><m:naryLim m:val="undOvr" /></m:mathPr></w:WordDocument></xml><xml><w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"DefSemiHidden="true" DefQFormat="false" DefPriority="99"LatentStyleCount="267"><w:LsdException Locked="false" Priority="0" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Normal" /><w:LsdException Locked="false" Priority="9" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="heading 1" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 5" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 6" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 7" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 8" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 9" /><w:LsdException Locked="false" Priority="39" Name="toc 1" /><w:LsdException Locked="false" Priority="39" Name="toc 2" /><w:LsdException Locked="false" Priority="39" Name="toc 3" /><w:LsdException Locked="false" Priority="39" Name="toc 4" /><w:LsdException Locked="false" Priority="39" Name="toc 5" /><w:LsdException Locked="false" Priority="39" Name="toc 6" /><w:LsdException Locked="false" Priority="39" Name="toc 7" /><w:LsdException Locked="false" Priority="39" Name="toc 8" /><w:LsdException Locked="false" Priority="39" Name="toc 9" /><w:LsdException Locked="false" Priority="35" QFormat="true" Name="caption" /><w:LsdException Locked="false" Priority="10" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Title" /><w:LsdException Locked="false" Priority="1" Name="Default Paragraph Font" /><w:LsdException Locked="false" Priority="11" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Subtitle" /><w:LsdException Locked="false" Priority="22" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Strong" /><w:LsdException Locked="false" Priority="20" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Emphasis" /><w:LsdException Locked="false" Priority="59" SemiHidden="false"UnhideWhenUsed="false" Name="Table Grid" /><w:LsdException Locked="false" UnhideWhenUsed="false" Name="Placeholder Text" /><w:LsdException Locked="false" Priority="1" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="No Spacing" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 1" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 1" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 1" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 1" /><w:LsdException Locked="false" UnhideWhenUsed="false" Name="Revision" /><w:LsdException Locked="false" Priority="34" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="List Paragraph" /><w:LsdException Locked="false" Priority="29" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Quote" /><w:LsdException Locked="false" Priority="30" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Intense Quote" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 1" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 1" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 1" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 1" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 1" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 2" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 2" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 2" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 2" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 2" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 2" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 2" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 2" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 2" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 3" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 3" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 3" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 3" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 3" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 3" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 3" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 3" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 3" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 4" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 4" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 4" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 4" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 4" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 4" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 4" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 4" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 4" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 5" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 5" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 5" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 5" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 5" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 5" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 5" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 5" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 5" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 6" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 6" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 6" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 6" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 6" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 6" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 6" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 6" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 6" /><w:LsdException Locked="false" Priority="19" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis" /><w:LsdException Locked="false" Priority="21" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis" /><w:LsdException Locked="false" Priority="31" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference" /><w:LsdException Locked="false" Priority="32" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Intense Reference" /><w:LsdException Locked="false" Priority="33" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Book Title" /><w:LsdException Locked="false" Priority="37" Name="Bibliography" /><w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading" /></w:LatentStyles></xml><style> Style Definitions */table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin:0in;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;}</style><xml><o:OfficeDocumentSettings><o:AllowPNG /></o:OfficeDocumentSettings></xml><xml><w:WordDocument><w:View>Normal</w:View><w:Zoom>0</w:Zoom><w:TrackMoves /><w:TrackFormatting /><w:PunctuationKerning /><w:ValidateAgainstSchemas /><w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid><w:IgnoreMixedContent>false</w:IgnoreMixedContent><w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText><woNotPromoteQF /><w:LidThemeOther>EN-US</w:LidThemeOther><w:LidThemeAsian>X-NONE</w:LidThemeAsian><w:LidThemeComplexscript>X-NONE</w:LidThemeComplexscript><w:Compatibility><w:BreakWrappedTables /><w:SnapToGridInCell /><w:WrapTextWithPunct /><w:UseAsianBreakRules /><wontGrowAutofit /><w:SplitPgBreakAndParaMark /><w:EnableOpenTypeKerning /><wontFlipMirrorIndents /><w:OverrideTableStyleHps /></w:Compatibility><m:mathPr><m:mathFont m:val="Cambria Math" /><m:brkBin m:val="before" /><m:brkBinSub m:val="--" /><m:smallFrac m:val="off" /><m:dispDef /><m:lMargin m:val="0" /><m:rMargin m:val="0" /><m:defJc m:val="centerGroup" /><m:wrapIndent m:val="1440" /><m:intLim m:val="subSup" /><m:naryLim m:val="undOvr" /></m:mathPr></w:WordDocument></xml><xml><w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"DefSemiHidden="true" DefQFormat="false" DefPriority="99"LatentStyleCount="267"><w:LsdException Locked="false" Priority="0" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Normal" /><w:LsdException Locked="false" Priority="9" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="heading 1" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 5" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 6" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 7" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 8" /><w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 9" /><w:LsdException Locked="false" Priority="39" Name="toc 1" /><w:LsdException Locked="false" Priority="39" Name="toc 2" /><w:LsdException Locked="false" Priority="39" Name="toc 3" /><w:LsdException Locked="false" Priority="39" Name="toc 4" /><w:LsdException Locked="false" Priority="39" Name="toc 5" /><w:LsdException Locked="false" Priority="39" Name="toc 6" /><w:LsdException Locked="false" Priority="39" Name="toc 7" /><w:LsdException Locked="false" Priority="39" Name="toc 8" /><w:LsdException Locked="false" Priority="39" Name="toc 9" /><w:LsdException Locked="false" Priority="35" QFormat="true" Name="caption" /><w:LsdException Locked="false" Priority="10" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Title" /><w:LsdException Locked="false" Priority="1" Name="Default Paragraph Font" /><w:LsdException Locked="false" Priority="11" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Subtitle" /><w:LsdException Locked="false" Priority="22" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Strong" /><w:LsdException Locked="false" Priority="20" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Emphasis" /><w:LsdException Locked="false" Priority="59" SemiHidden="false"UnhideWhenUsed="false" Name="Table Grid" /><w:LsdException Locked="false" UnhideWhenUsed="false" Name="Placeholder Text" /><w:LsdException Locked="false" Priority="1" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="No Spacing" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 1" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 1" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 1" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 1" /><w:LsdException Locked="false" UnhideWhenUsed="false" Name="Revision" /><w:LsdException Locked="false" Priority="34" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="List Paragraph" /><w:LsdException Locked="false" Priority="29" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Quote" /><w:LsdException Locked="false" Priority="30" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Intense Quote" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 1" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 1" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 1" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 1" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 1" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 2" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 2" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 2" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 2" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 2" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 2" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 2" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 2" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 2" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 3" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 3" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 3" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 3" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 3" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 3" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 3" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 3" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 3" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 4" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 4" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 4" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 4" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 4" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 4" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 4" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 4" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 4" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 5" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 5" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 5" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 5" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 5" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 5" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 5" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 5" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 5" /><w:LsdException Locked="false" Priority="60" SemiHidden="false"UnhideWhenUsed="false" Name="Light Shading Accent 6" /><w:LsdException Locked="false" Priority="61" SemiHidden="false"UnhideWhenUsed="false" Name="Light List Accent 6" /><w:LsdException Locked="false" Priority="62" SemiHidden="false"UnhideWhenUsed="false" Name="Light Grid Accent 6" /><w:LsdException Locked="false" Priority="63" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6" /><w:LsdException Locked="false" Priority="64" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6" /><w:LsdException Locked="false" Priority="65" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 1 Accent 6" /><w:LsdException Locked="false" Priority="66" SemiHidden="false"UnhideWhenUsed="false" Name="Medium List 2 Accent 6" /><w:LsdException Locked="false" Priority="67" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6" /><w:LsdException Locked="false" Priority="68" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6" /><w:LsdException Locked="false" Priority="69" SemiHidden="false"UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6" /><w:LsdException Locked="false" Priority="70" SemiHidden="false"UnhideWhenUsed="false" Name="Dark List Accent 6" /><w:LsdException Locked="false" Priority="71" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Shading Accent 6" /><w:LsdException Locked="false" Priority="72" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful List Accent 6" /><w:LsdException Locked="false" Priority="73" SemiHidden="false"UnhideWhenUsed="false" Name="Colorful Grid Accent 6" /><w:LsdException Locked="false" Priority="19" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis" /><w:LsdException Locked="false" Priority="21" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis" /><w:LsdException Locked="false" Priority="31" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference" /><w:LsdException Locked="false" Priority="32" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Intense Reference" /><w:LsdException Locked="false" Priority="33" SemiHidden="false"UnhideWhenUsed="false" QFormat="true" Name="Book Title" /><w:LsdException Locked="false" Priority="37" Name="Bibliography" /><w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading" /></w:LatentStyles></xml><style> Style Definitions */table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-parent:"";mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-para-margin-top:0in;mso-para-margin-right:0in;mso-para-margin-bottom:10.0pt;mso-para-margin-left:0in;line-height:115%;mso-pagination:widow-orphan;font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;}</style>
Thank you for contacting the HobbyKing Support Team. How may I help you?
You:
2004020*** This order has been a problem now. The money was deducted from my checking account on FEB 22nd and I paid for 3 day shipping . I was told there was a problem processing card and responded that you already have my money but no response. Please advise.
Ivy:
One moment please.
Ivy:
yes, we have received the payment
Ivy:
Please be advised that for security purposes, our risk management department needs the information before we can process your order.
Ivy:
Please take a picture of the last 4-digits of your card, showing your full name (You can cover the rest) and e-mail it to [email protected]. Please attach the pictures to your message. Your order will be further processed upon successful verification. We do this to protect our customers from identity theft. Thank you for your patience.
You:
Thats just stupid and unnecessary. If anything you might be contributing to identity theft. I'd rather just have a refund.
Ivy:
If you do not feel comfortable to provide image of it, you may provide a screen shot of your credit card statement showing the payment to Hextronik Ltd. for this order #2004020819, also show the credit card holder's name and the last 4 digits of the card number on the same screen.
You:
No please refund the payment. You have my money. I'm chatting on my account. I replied via your email to me. Makes no sense. Please refund my money.
Ivy:
May I have your email address please?
You:
***.net
Ivy:
cancel the entire order. Refund requested $37.26
Ivy:
It takes around 4 weeks to credit the money back to the card account. Please check with your Credit Card Company or next credit card statement for updates.
You are advised to register your credit card with Paypal and complete payment via Paypal in your next order.
Thank you for your supports.
You:
Ok but i won't be ordering from you any more and I will tell all my friends to got to hobby partz
Today PayPal refunded me,
time to buy some lipos and charger from a reputable seller,
Buyer beware hobbyking have zero customer service!
Hate to say it but the guys that come on here and take shots at HK and say they will never order again are in the minority. The majority of HK customers are out enjoying their cheap products from HK.
I have spent close to £1000 from hobbyking in two pervious orders,
Both times the items had fast shipping and the supplied tracking numbers added up,
This last time they gave me a dud tracking number, refused to reply to emails I sent every day for 2 weeks,
And when I opened a dispute with PayPal, hobbyking replied saying that I should close the case,
And offered no other help as to where my items were,
Nor when I would receive them,
I had payed $45 for express shipping and got the worst ever customer service from hobbyking,
On the other hand I recently purchased a picoswitch from dimension engineering,
the item didn't turn up after a couple weeks,
Dimension engineering resent my order the day after contacting them with my picoswitch plus one free with it,
That is outstanding customer service,
Hobbyking are not being bashed here out of spite but simply because they have very poor customer service,
IMO buyer beware, Il never again buy from them.
My power supply arrived quickly, was dispatch from local warehouse but it failed 2 days later, when I lodged a warranty claim they wanted me to send this 5kg powersupply to hong kong.
Raised dispute in Paypal, keeping it open and if IO dont get a refund will go to my card provider where I will get a refund, will just take 90 days.
I have bought a lot of stuff from them over the last 5 years and never a problem till now.
Had a rant going on warbirds sect then the fun police shut it down. Maybe HK has lots of influence here too [:-]
I done what few others would do, I placed another order from hobbyking,
I ordered 2x 2s turnigy 5200 hardcase lipos and a lipo charger,
My items arrived from Hong Kong to Ireland within 5 days,
I then placed another order for 2x 2s zippy 5200 hardcase lipos, they arrived in 5 days also,
That was all back in march,
Just last week I ordered 2 more turnigy 5200 lipos and they arrived in 3 days,
But the hard cases were damaged, both had the same crack in the hardcase right were the wires exit the pack,
I sent an email to hobbyking with pictures on Saturday and on Sunday got a reply asking for pics of the shipping label and all packaging,
So I sent more pics,
On Monday I received a full refund through store credit and they let me keep the batteries,
They are working perfect and I put a little black tape over the crack,
I placed another order for some items on Tuesday and today (Wednesday) i contacted hobbyking through live chat looking to amend my order,
They came online within 30 seconds and amended my order,
Honestly it looks like hobbyking have cleaned up there customer service and I will be placing more orders from them before Christmas,
Just thought I'd share my experience with you guys.
Are they bragging that they are just special and Hobby Krap treats them like kings? Are they bragging that they do so much business with Hobby Krap that they deserve specil treatment?
Or do they have something else that drives them to support such a scam of a company? What do they get out of it? Why would they care so much to point out how special they are and the wonderful all mighty Hobby Krap is just the best hobby supplier in all the world?
Where or how do they benefit? Are they getting something from Hobby Krap? Or are they just so snobbish and better than thou that they have to brag about it and make the victims feel so violated?
Frank
I was clearly stating that hobbyking appear to have cleaned up their customer service,
you think that you are SPECIAL?
What do I get out of hobbyking?
Duh, it's a hobby store, I order hobby parts,
What makes hobbyking a scam of a company? You get your wee fingers burnt pet?
Sounds to me that you think you are either above everyone else,
Run along now.
I have made 16 orders from Hobbyking. I know exactly what I am ordering- not top quality stuff but good enough. I have used their customer service twice, on both occassions to my satisfaction. Maybe it helps that I am the Sultan of Dubai, good looking and have a great sense of humour.....
I say relatively becasue I got it after 4 weeks and paid almost as much for shipping as I did for the merchandise.
I may order from HK again, someday. But they would probably be the last resort choice becasue of the shipping costs.
Also, they are no where near as bad as Nitroplane/Xheli!
I have made 16 orders from Hobbyking. I know exactly what I am ordering- not top quality stuff but good enough. I have used their customer service twice, on both occassions to my satisfaction. Maybe it helps that I am the Sultan of Dubai, good looking and have a great sense of humour.....
Did the authorities ask what was going on with the credit card company or paypal?
I don't know many (or any) companies that will issue a credit/refund without the package being returned to them. IF they have (and I would assume you have) records to show they got the package back, it's a no brainer, you should have a refund.
I use Paypal backed with a credit card and if there are any issues, I have two layers of protection.
7 months and no refund is truly disgraceful. They want you to give up, but don't. Keep bugging them, every week on Sunday night and don't give up ever. Remind them you are a Platinum member and you have lost confidence in buying from them.
Be polite but persistent. Let them know you are not going away ever... and send the same request every time. If they try to close the support ticket reply and say "Do not close this ticket as the matter is not yet resolved"
Their support system is frustrating but if you can keep your cool and do this you can beat it.
I ordered two gimbals on sale recently but one stopped working and the other was different to advertised so I returned both the next day. They gave me a refund within two weeks.
They tried stuffing me around the first time I needed support but now they don't because they know I won't give up... ever... like the Terminator...