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  1. #1

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    buyer beware hobby king

    182 rtf

    after and hour with help chat i get a sorry that is all,


    read for your self.

    You are now chatting with : Zoe
    Zoe:
    Hi, how may I help you?
    You:
    hello zoe
    You:
    i was just talking with you and the chat closed
    You:
    order number 2002389380
    Zoe:
    sorry for the bad connection
    Zoe:
    the battery is not compatible with the charger?
    You:
    recieved plane with esc and battery have same connection xt-60 and charger was made for over seas power source
    You:
    no the charger is 240v not 110 like tamerica uses
    You:
    the battery will not plug into plane
    Zoe:
    so the charger can not be used in your country?
    You:
    correct
    You:
    it has 2 round prongs
    You:
    america requires 2 flat prongs
    Zoe:
    I am sorry,we receive the charger from our manufacturer,they design this charger,if you can not use it in your country,you may consider purchase an adapter for the charger
    You:
    i purchased an rtf the plane is useless without the charger and with the battery and esc having the same female connection
    You:
    i should not have to purchase anything to make it work
    Zoe:
    I am sorry for the inconvenience,but our supplier only supply this kind of chargers to us
    You:
    what about the xt-60 connetors being the same on battery and esc?
    Zoe:
    what do you mean?there's some problem on the battery and esc too?
    You:
    yes i already stated that. the installed esc and the battery both have the female plug installed if if i got a charger i cant connect the battery to the plane
    Zoe:
    could you please take some photos to show the problem?
    Zoe:
    I will check with our warranty department for you
    You:
    how do i send them when get tehm
    Zoe:
    you mean the photos?
    You:
    yes
    Zoe:
    could you please click "support",then find the "Wrong item received or parcel missing items",click on "support centre"
    You:
    i have already done that it says awaiting assignment to help desk operator
    Zoe:
    we will check the ticket for you,we will also check with our warranty department,once there's any updates,we will reply the ticket
    Zoe:
    you can check the ticket for updates
    You:
    so for the time being i am out of luck with your product
    Zoe:
    I am really sorry for the situation
    You:
    me too. i assure you i will visit every rc website and post this transcript showing how you company treats customer
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  2. #2

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    RE: buyer beware hobby king

    There with ya buddy funny think they all use the name Zoe that was supposedly the name of the person Iwas talking to. Got me nowhere also worst customer service ever experienced will never order anything from them again big waste of time.

  3. #3
    scale only 4 me's Avatar
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    RE: buyer beware hobby king

    The admin may need to open a dedicated "Hobby King problems" section the way this is trending
    You're so smart,, you figured out how to read this!! Or maybe ya just got lucky??

  4. #4

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    RE: buyer beware hobby king

    Wow, this is a shock, another dissatisfied Hobby King customer. The RC forums are littered with unhappy Hobby King customers, yet people keep ordering from them instead of buying from a
    US distributor or their local hobby shop.

  5. #5
    MinnFlyer's Avatar
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    RE: buyer beware hobby king

    There are two hamburger joints across the street from each other. Let's call them "A" and "B"

    Each has a quarter-pound burger on a bun with lettuce and tomato.

    "A" has a pickle slice, "B" does not.

    "A" gives you your burger wrapped in paper and a nice cardboard box. "B" just wraps it in paper.

    "A" charges $2.00 - "B" only charges $1.00

    But in 10% of the "B" hamburgers you will find a dead fly.

    I'll spend the extra dollar and buy my burgers from "A"
    Mike B. AMA# 42400 www.gettingairborne.com
    Ultra Sport Brotherhood #2 - Waco Brother #188 - Cub Brother #2

    \"Those are my principles. If you don’t like them, I have others.\" - Groucho Marx

  6. #6

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    RE: buyer beware hobby king

    mmmm.. makes me wonder if the bent banana bought hobby king and all their stocked crap!!
    Luis

    AMA number : 934723
    Concealed Weapons Carrier
    Pro 2nd Amendment
    Pro-Life unless you don\'\'t deserve it..

  7. #7

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    RE: buyer beware hobby king

    And we thought Nitro was bad.
    Too much horsepower- Just right !!!

  8. #8
    Bonified Wingnut's Avatar
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    RE: buyer beware hobby king


    ORIGINAL: MinnFlyer

    There are two hamburger joints across the street from each other. Let's call them ''A'' and ''B''

    Each has a quarter-pound burger on a bun with lettuce and tomato.

    ''A'' has a pickle slice, ''B'' does not.

    ''A'' gives you your burger wrapped in paper and a nice cardboard box. ''B'' just wraps it in paper.

    ''A'' charges $2.00 - ''B'' only charges $1.00

    But in 10% of the ''B'' hamburgers you will find a dead fly.

    I'll spend the extra dollar and buy my burgers from ''A''
    It's more like "A" buys their burgers from "B" and charges you 100% profit for a fancy box and to check for flies. I will buy two instead. I like Hobbyking and accept what I get.

  9. #9
    MinnFlyer's Avatar
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    RE: buyer beware hobby king


    ORIGINAL: Bonified Wingnut

    It's more like ''A'' buys their burgers from ''B'' and charges you 100% profit for a fancy box and to check for flies. I will buy two instead. I like Hobbyking and accept what I get.
    You are correct. I'll pay the additional for service before and after the sale.
    Mike B. AMA# 42400 www.gettingairborne.com
    Ultra Sport Brotherhood #2 - Waco Brother #188 - Cub Brother #2

    \"Those are my principles. If you don’t like them, I have others.\" - Groucho Marx

  10. #10
    AmishWarlord's Avatar
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    RE: buyer beware hobby king


    ORIGINAL: MinnFlyer

    There are two hamburger joints across the street from each other. Let's call them ''A'' and ''B''

    Each has a quarter-pound burger on a bun with lettuce and tomato.

    ''A'' has a pickle slice, ''B'' does not.

    ''A'' gives you your burger wrapped in paper and a nice cardboard box. ''B'' just wraps it in paper.

    ''A'' charges $2.00 - ''B'' only charges $1.00

    But in 10% of the ''B'' hamburgers you will find a dead fly.

    I'll spend the extra dollar and buy my burgers from ''A''
    "A" Sells lipos for $130 - "B" sells them for $20
    1 out of 4 lipos from B are DOA.
    I'll buy 3 from B and chuck the dead one, have two good lipos and pocket the $60 in savings.

    Oh yeah why does A charge me $9.95 for shipping when B in China only charges $2.99 on a small part.

    Oh and C "local store" doesn’t have that lipo in stock but they can order it for only $175 and a weeks wait and another trip to the store.

  11. #11
    MinnFlyer's Avatar
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    RE: buyer beware hobby king


    ORIGINAL: AmishWarlord

    I'll buy 3 from B and chuck the dead one, have two good lipos and pocket the $60 in savings.
    Nothing wrong with that.

    But when a $30 foamy shows up at your door instead of 3 LiPos, just chalk it up to your mistake and place a new order.
    Mike B. AMA# 42400 www.gettingairborne.com
    Ultra Sport Brotherhood #2 - Waco Brother #188 - Cub Brother #2

    \"Those are my principles. If you don’t like them, I have others.\" - Groucho Marx

  12. #12
    MetallicaJunkie's Avatar
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    RE: buyer beware hobby king

    its a gamble.... they have the best servo extensions.... the same exact one TBM sells for 4x the price... also the spektrum remote satellite extensions are awesome too at 1/5 the price horizon sells them for and better quality than genuine spektrum extensions

    ive been lucky so far, and will stick to small orders.... i would never order a motor from them thats for sure.
    \"Propellers are notorious for inflicting serious bodily harm while vigorously defending their space\" George Aldrich

  13. #13
    AmishWarlord's Avatar
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    RE: buyer beware hobby king

    Yeah that sucks plus with all that talk of 'We check every order four times and cross check weights to make sure every order is correct"

    I think your ARF would weight a lot more than a $30 foamy.

    So far I only have 1 DOA battery.

    My other 30 orders have been right. I'm sure my turns coming though.

  14. #14
    AmishWarlord's Avatar
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    RE: buyer beware hobby king

    Oh I did get simi-bunt by Hobby King via ebay on this motor.

    I needed a 63-74 200. They are $80 at Hobby King but I got one off ebay for $60. Turns out the motor was mislabeled by Hobby King and is really a 63-54 250 for $40. So I paid $60 for a used $40 motor. My fault for not looking really close at the picture on ebay. Never did hear back from the seller.


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  15. #15
    sscherin's Avatar
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    RE: buyer beware hobby king


    ORIGINAL: MinnFlyer


    ORIGINAL: AmishWarlord

    I'll buy 3 from B and chuck the dead one, have two good lipos and pocket the $60 in savings.
    Nothing wrong with that.

    But when a $30 foamy shows up at your door instead of 3 LiPos, just chalk it up to your mistake and place a new order.
    Also keep the foamy because HK will surely loose the return shipment, blame you and won't ship your lipos without 3 more months of "checking the warehouse"
    AMA #163334
    If you think its expensive to hire a professional to do the job, wait until you hire an amateur. Red Adair


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