Superdad1

I had ordered $1000.00 worth of parts from Chief Aircraft and all seemed well. I gave them a week to get my order shipped (more than enough time), but I didn't receive any confirmation. So I called, and was told sorry hasn't shipped yet, don't know why.... (idiots!). Gave them a few more days, called them back, and I was told that it shipped, but I still had no e-mail confirmation. Called back a couple days later, and after sitting on hold for 20 minutes was told that no, it hasn't shipped yet.... (idiots!) A couple more days go by, I call back, and they tell me I have to sign a wavier before they can ship as I'm in Canada....***!?!?! Almost ALL of my stuff comes from the U.S. and I have NEVER had to sign a wavier to ship something. Not being comfortable with the whole wavier idea, I said cancel the order and refund my credit card. Seeing that the parcel hadn't shipped yet, that wasn't a problem, and that they would refund my card immediately. I gave them a few days to refund my CC, but nothing. I had to call back 5 Freakin' Times to get them to refund my card!!! And they never did refund my card in full. I was charged twice for shipping, and was only refunded one shipping charge. UNBELIEVABLE!!!!

I for one, will never, ever, ever deal with thief aircraft again!!

IDIOTS!!!!!

MetallicaJunkie

ive had nothing but outstanding service from Chief

K-Bob

My Feedback: (1)

Seems he has brought this childish rant over here from FG. You can see their response over there. Too bad he has nothing better to do.

scale only 4 me

My Feedback: (158)

I bet he saved a lot of money

SmoothFlying

hahahaha, he's over here too.  LOL  Hey post it on Flying Circus so we can have some real fun with you.

Superdad1

Slinging the mud baby.....weeeeee.

And you so easily dismiss the several others, who even among the fan boy bashing on fg, that have stated their bad experiences with chief, and admittance that they will no longer deal with thief aircraft.

As I've said, I'm not the only one to have had issues with chief.

mctodd76

I saw this on the other site......You can make your own observation. Notice it does NOT equal 3 weeks or even close.Shawnlh,I would like to start by saying that, We "Chief Aircraft" are sorry we couldn't meet your expectations, also we would like to state the facts.Customer # HEI****Order # 6543Order Placed Nov. 26th 1:59:19pm "We closed at 1:00pm and were closed for the weekend(Happy Thanksgiving!)"-order entered Nov. 28th-invoiced and charged Nov. 29th "$900.60, + an additional $34.36 for freight.-UPS label created and ready to ship Nov. 30th -customer called to change to USPS to save duty fee's Nov. 30th-USPS Non-liability form emailed to customer Nov. 30th-Customer cancelled order Nov. 30th-Credit issued Nov. 30th "3-5 day processing time"-Full credit refunded to customer Dec. 2nd-My math all though lacking comes to just under 5 and 1/2 days, from time of order to credit return.-Flying Giants thread created Dec. 7th 2011Merry Christmas and Happy Holidays from Chief Aircraft.Sincerely,Steve ColemanP.S. Thanks for the support and advertising.__________________Stevehttp://www.chiefaircraft.com/radio-control11XSmart-flyHitec

PropsnWings

My Feedback: (9)

I will link to the actual post.

posthttp://www.flyinggiants.com/forums/s...&postcount=109

If you want the real story, read this... CAhas dates, whereas the OPsays its 3weeks, it all started and refunded in 5 1/2 days...


CA imo , has gone above and beyond their selves here and I do not see any case for the OPto be ranting.

Joe Black

My Feedback: (3)

Lol, owned.

planecajun

My Feedback: (21)

here's the thread on Flying Giants if you want to read the whole story. basically Shawnlh got owned over there, and is cry babying for no reason. http://www.flyinggiants.com/forums/s...t=69489&page=9

flying skunks

My Feedback: (7)

Shawnlh,

I would like to start by saying that, We "Chief Aircraft" are sorry we couldn't meet your expectations, also we would like to state the facts.

Customer # HEI****

Order # 6543

Order Placed Nov. 26th 1:59:19pm "We closed at 1:00pm and were closed for the weekend(Happy Thanksgiving!)"

-order entered Nov. 28th

-invoiced and charged Nov. 29th "$900.60, + an additional $34.36 for freight.

-UPS label created and ready to ship Nov. 30th

-customer called to change to USPS to save duty fee's Nov. 30th

-USPS Non-liability form emailed to customer Nov. 30th

-Customer cancelled order Nov. 30th

-Credit issued Nov. 30th "3-5 day processing time"

-Full credit refunded to customer Dec. 2nd

-My math all though lacking comes to just under 5 and 1/2 days, from time of order to credit return.

-Flying Giants thread created Dec. 7th 2011

Merry Christmas and Happy Holidays from Chief Aircraft.

Sincerely,

Steve Coleman

P.S. Thanks for the support and advertising.
__________________
Steve

mctodd76

This is why you must have your facts before posting dates and times, cause someone will call you out. hmmmmmmmmmmmmm way to go CHIEF RC!!

Steve oh 82

3.5 business days.

Hill202

My Feedback: (24)

Give it up Superdad, they are on you like stink on #$%&.[8D]

ira d

I'm glad Chief posted their side of the story it always make me feel better about a company when they are willing to step up
and state their side.

YAKMAN76

HA HA HA HA HA HA OWNED!!!!

scale only 4 me

My Feedback: (158)

Not sure where that copy/paste came from, but Mr. Coleman sure gives a much more professional response than whoever that knucklehead is who's speak for them on FG

WickedWaggy

My Feedback: (2)

This is the best post on this thread by far.

YAKMAN76

I thought it was very professional.

flyinwalenda

My Feedback: (5)

I deal with folks in Canada and they know what carrier to deal with and what paperwork is involved when buying things in the states and what they are looking at paying in duty fees. Sounds like this buyer never made this size purchase before and didn't know what to expect. Not the sellers fault.

mctodd76

But he was quick to slam without any thought. He has spewed this inaccuracy all over the various forums, but seems to have been found out. I understand that Chief is a huge business and mistakes will be made, but folks need to learn this and when they spew to atleast have facts in order.

MX240

My Feedback: (4)

I have never had a problem with Chief.
They are the best

flying skunks

My Feedback: (7)

I am from Chief Aircraft in Florida ..................

rexbirk

I too have purchased a lot from Chief over the years. Nothing but great service from them. Keep up the good work Chief!

eddieC

My Feedback: (2)

My pals have had great service at Chief, both RC and full-scale. I haven't had the need yet, but will have no qualms ordering from them.

Lol owned, indeed . Oh, and it's spelled 'waiver'.