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Horizon and Warranty Policies

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Old 09-12-2012, 10:32 AM
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flycatch
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Default Horizon and Warranty Policies

I recently purchased a H9 ARF from a distributor and the fuselage was warped. The company was contacted by email and they told me to contact Horizon. I did that and they said they were not responsible since I did not purchase the ARF through them. Buyer beware when dealing with vendors selling Horizon products.
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Old 09-12-2012, 10:43 AM
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Default RE: Horizon and Warranty Policies


ORIGINAL: flycatch

I recently purchased a H9 ARF from a distributor and the fuselage was warped. The company was contacted by email and they told me to contact Horizon. I did that and they said they were not responsible since I did not purchase the ARF through them. Buyer beware when dealing with vendors selling Horizon products.
Is this distributor an authorized H9 dealer ? If so , then I can't see where Horizon would deny the claim . If not , then your beef would be with the independent distributor himself .

That said , I'm quite surprised that Horizon didn't make good on it anyway , since they seem usually quite willing to fix such problems . Maybe call back and speak to a different rep ?
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Old 09-12-2012, 10:48 AM
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Default RE: Horizon and Warranty Policies

I'm surprised also. They have honored several warranties for me on items that I purchased at my LHS.
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Old 09-12-2012, 12:00 PM
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Default RE: Horizon and Warranty Policies

Your LHS is probably a Horizon authorized dealer.

Where did you get it from?
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Old 09-14-2012, 10:28 AM
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Default RE: Horizon and Warranty Policies

If the seller purchases directly from Horizon, whatever warranty Horizon provides should apply.
If the seller managed to bypass Horizon, and is getting the products through gray market channels, Horizon should not provide any warranty.
Who is the seller?



Here is a portion of the warranty for a H9 ARF, copied from the Horizon site.

What this Warranty Covers
Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased (the "Product") will be free from defects in materials and workmanship at the date of purchase.

Limited Warranty:

What is Not Covered This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized service center, or (v) Products not purchased from an authorized Horizon dealer.
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Old 09-16-2012, 06:26 AM
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Default RE: Horizon and Warranty Policies


ORIGINAL: flycatch

I recently purchased a H9 ARF from a distributor and the fuselage was warped. The company was contacted by email and they told me to contact Horizon. I did that and they said they were not responsible since I did not purchase the ARF through them. Buyer beware when dealing with vendors selling Horizon products.

Which brand and model? what's the distributor's name?

Click on the dealer locator link:

http://www.hangar-9.com/StoreLocator/

If your "distributor" is not on that list, then they are not a Horizon dealer and are responsible for the ARF on their own.
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Old 09-16-2012, 06:27 AM
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Default RE: Horizon and Warranty Policies

ORIGINAL: flycatch

I recently purchased a H9 ARF from a distributor and the fuselage was warped. The company was contacted by email and they told me to contact Horizon. I did that and they said they were not responsible since I did not purchase the ARF through them. Buyer beware when dealing with vendors selling Horizon products.

Which brand and model? what's the distributor's name?

Click on the dealer locator link:

http://www.hangar-9.com/StoreLocator/

If your "distributor" is not on that list, then they are not a Horizon dealer and are responsible for the ARF on their own. From personal experience with Horizon, they put 200% effort into making things right, IF you bought them from an actual Horizon dealer.
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