I get that it was inconvenient for you, having your package in limbo, but what did the person that received your package, and returned it, actually do wrong. I agree that he could have been more forth write in providing you with a number for the return, but did he even get a return number?
I have received a package, signed for it, and upon inspecting the quality of the merchandise, I just took it back to the USPS, they returned it, and no problems for anyone.
The person that you shipped to didn't try to deny receiving the package, and put it back in the hands of USPS. I would say your problem is with USPS.
I think the person you sent the package to should have contacted you for an RMA, but he jumped the gun there also.
Unless the USPS is the "Fellow Hobbyist" the title of this thread is incorrect.
What did they do wrong? Okay, did you read my post at all or just glance over it?
They signed for a package, and then 3 days later dropped it off in the 24 hour parcel chute as "refused". No actual shipping paid for, no insurance provided, no traceable way of returning a $350 package. I'd say that is not meeting your responsibility for adequate shipping of a voluntary return and quite possibly mail fraud, depending on whether or not they opened the package. If they opened it and re-sealed it, it's mail fraud, if not, it a severly bad decision that has now cost me dearly...
They were well aware that we never received the item in return but went ahead and filed a chargeback for the transaction anyway. That seems fraudulent, no? If we received the item back, they would have automatically been refunded upon tracking confirming delivery here. Instead, they can't prove they shipped it back, they can't provide tracking or a receipt for the shipment AND they file chargeback??? Maybe you need a prescription change, because that my friend, is quite a bit wrong.
Then let's add avoding answering emails or phone calls regarding the whereabouts of my item. Then let's add them trying to file a police report against us for harrassment that nearly gets them arrested for filing a FALSE police report. Under the FTC laws governing the Fair Debt Collections Act, I am absolutely allowed to contact the consumer regarding an unpaid debt, provided I follow the rules & regulations, that is NOT harrassment. They provided false accusations to the police, I provided detailed documentation. According to the detective in New Jersey... they were had a visable "shocked" look when the truth was laid out on the table before them. The lied to the detective claiming that they never received the package in the first place, I provided the detective with proof from USPS , a copy of their signature, that they did indeed accept the package. They claimed they never filed a chargeback and were patiently waiting for us to refund them. I produced the documents disclosing the chargeback details, the date when it was filed (it was filed with their knowledge we had not received the item back) and how much it for.
When the package bounced back and forth numerous times and it was presented to them on the 18th of April, they refused it AGAIN, knowing full well now that FORCERTAIN we did not get the package back or have teh package in our possession. The chargeback was filed AND PAIDbefore the 18th. While they stood there, they KNEW they had their money back and my package was not with us. A respectable person would have called us and said they had the package back and ask what to do. I'd have gladly sent a call tag for it right then and there.
And for the record, while you may enjoy siding with scumbag criminal who do not follow the rules, both od the legal AND moral kind, almost everything you wrote is nothing more than a senseless jab. An RMA number? What does that have to do with anything ? That isn't tracking, that isn't anything. An RMAis an internal means of tracking and approving a return item. It is not postage, not tracking nor proof of anything so had I provided a RMA, what would have changed? NOTHING would have changed.....
If you received a package, inspected it and took it back to USPS, and they didn't charge you for return shipping.... Then you escaped being bagged for mail fraud and that clerk could have lost their job for that. If the package is unopened, then USPS policy will allow you to "refuse" it or mark it "RTS". That is simply the law.
What did they do wrong you asked... I think the more important questions is... What Did They Do Right? And that answer is... Not A Damn Thing.
I am out $350. No Product and I was debited $350 weeks ago on their chargeback. That is no different from stealing off the shelf at walmart in my opinion. The customer was/is responsible for returning that package safely to us, USPS just componded it with their inept ability to retrun a package, but the liability still lays with the customer not following proper shipping procedure.
Greg, next time you think you know something... just keep it to yourself. Siding with a scumbag criminal defrauding a hard working businessman trying to keep his kid fed and the lights has no place on ANY forum or in this Country. In fact, that is almost un-American.