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  1. #1

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    Hey mr. Administrator????

    I have been subscribed to a number of threads with the request to notify me by email once a day when new posts go up. NOW, even when I RE-SUBSCRIBE to a thread I NEVER GET EMAIL NOTIFICATION when a new post gets added!!!!! For a while I got email notification EVERY TIME someone posted, even to threads that I didn't subscribe to. NOW I GET NOTHING!!!! Why can't you fix the problems? You are supposed to be the experts and this new system is YOUR COMPANY'S product, and you still can't get it right!!!!????

  2. #2
    RCU Forum Manager/Admin RCKen's Avatar
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    The programmers have applied a patch to the code of RCU to try an fix the problems we have been having with notices to subscribed threads. They are going to observe the effects of that code change over the weekend and see what needs to be done next.

    Ken
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  3. #3

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    Thanks RCKen for the info. Just to give you a head's up: Although I started this thread I did not receive notification that someone had replied to it!!

  4. #4

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    Another head's up to the Admin! I am getting notification of new posts at the top of the "subscribed threads forum" but still nothing by email... As of 1330 hours EDT, Sunday, 20 October 2013...

  5. #5
    RCU Forum Manager/Admin RCKen's Avatar
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    Yes, I am seeing the same thing that you are. Our programmers asked me to look at how the code worked over the weekend and then let him know. So tomorrow I'll shoot him an email letting him know that the system is still broken.

    Ken
    The take off is optional, but the landing is MANDATORY!!
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  6. #6

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    Thanks RCKen. I appreciate the attention to the problem...

  7. #7

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    DAILY UPDATE: I should say that threads I subscribed to long before the change over to V Bulletin (?) will still notify me sometimes of new posts (but not regularly)! Subscriptions done since the change over: NOTHING, including today...
    Last edited by RAMFlyer; 10-21-2013 at 08:01 PM.

  8. #8
    RCU Forum Manager/Admin RCKen's Avatar
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    I reported it to the programmers this morning and they told me they would be working on it throughout the week. Hopefully they can track it down and get it working properly. Trust me when I say I want this fixed as much as you do. It's very frustrating indeed.

    Ken
    The take off is optional, but the landing is MANDATORY!!
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  9. #9

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    Well Mr. Ken, a week farther along and still no change!!! No fix, no work, no NADA...

  10. #10
    RCU Forum Manager/Admin RCKen's Avatar
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    Quote Originally Posted by RAMFlyer View Post
    Well Mr. Ken, a week farther along and still no change!!! No fix, no work, no NADA...
    I absolutely agree with you that nothing has been fixed. I've already sent an email to the tech team to see where we are on getting this fixed.

    Ken
    The take off is optional, but the landing is MANDATORY!!
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  11. #11

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    RCKen: Just an update. No changes on my end yet!!! Still no email notifications from threads subscribed to since the change over...

  12. #12
    RCU Forum Manager/Admin RCKen's Avatar
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    I had an email conversation with the IB tech team and voiced my frustrations that this hasn't been fixed yet. I apologize that we are still having problems. I plan on staying on them until this does get fixed.

    Ken
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  13. #13
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    I will not complain about the emails. I do have a question that I have not been able to answer...

    On the old system, there was a button where I could go to the new posts of the categories that I was subscribed to. A button that will simply take me to my subscribed sub-forums and highlight the new posts since my last visit.

    I have no clue where this button is on the new system. Could you point me in the right direction?

    Thanks
    Rafael
    Keep your eyes on the sky but your feet on the ground!
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  14. #14

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    Weekly update: No change....
    Last edited by RAMFlyer; 11-16-2013 at 01:15 PM. Reason: Remove my stupid comments!!!

  15. #15
    RCU Forum Manager/Admin RCKen's Avatar
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    Quote Originally Posted by RAMFlyer View Post
    Well RCKen, your guys take the cake. I keep trying to complain and they keep blocking my comments! Wish they would work as hard fixing the problems as they do blocking people who have real problems. MY WEEKLY UPDATE: I STILL do not receive email updates from threads I have subscribed to since the software change over. These IB Techs are not worth their paychecks!!! You can make all the comments you want but they are not doing their jobs; kind of like congress: Do nothing but still get paid. Wish I had one of those jobs....

    Can you tell I'm getting VERY tired of what I consider a simple fix. Probably not simple to me but for these tech guys it should be very straight forward with the new software. Otherwise, why bother changing over?????

    And by the way, it would be nice to get an update from you without having to post weekly...
    I'm not quite sure what you are referring to as we have not blocked any posts of yours that I am aware of. If a Moderator is blocking your posts I will definitely look into it and see what is going on, but I haven't blocked any myself. Can you please give me the details of what you are referring to??

    Ken
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  16. #16

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    I must apologize. Downloaded the "upgrade" to Windows 8.1 and it has been blocking my ability to post, both here and, it turns out, elsewhere!! My problem rather than the conclusion I jumped to. I will edit that post as I was rude.

    I am, however, still having the problem of no email notification of any threads I have subscribed too since the change over.

  17. #17

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    Quote Originally Posted by RAMFlyer View Post
    I am, however, still having the problem of no email notification of any threads I have subscribed too since the change over.
    Still No Change!!!!

  18. #18
    RCU Forum Manager/Admin RCKen's Avatar
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    I'll pass this on to our tech team and see if they have any advice for you

    Ken
    The take off is optional, but the landing is MANDATORY!!
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  19. #19

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    I'm sorry RCKen, but haven't we been talking about this since Oct 18 and waiting on the programmers to fix the problem? Now you say you are going to see if the tech guys have any advice for ME??? I don't understand the disconnect...

  20. #20
    RCU Forum Manager/Admin RCKen's Avatar
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    Yes, we have been talking about this for a bit. But the programmers also had a list of issues that they have been working on, and they can only work one problem at a time. The did finally fix one huge issue we have been having with links in email notifications not working correctly, so they can now move on to the next issues on the list. I am pointing them to your issue so that they do know it still needs to be taken care of. While some issues are taking awhile to fix, but I can assure you that they will get to your issue.

    Ken
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  21. #21
    Administrator IBobi's Avatar
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    Quote Originally Posted by RAMFlyer View Post
    I'm sorry RCKen, but haven't we been talking about this since Oct 18 and waiting on the programmers to fix the problem? Now you say you are going to see if the tech guys have any advice for ME??? I don't understand the disconnect...
    I'd guess the disconnect was that a lot of members were having email issues, and so the tech team was concentrating on those. That a single user was having issues that were not resolved by the big fixes could not even be discovered until all the other users stopped having those issues and yours continued. Your "individual" issue seemed to be just a part of the big one. Now it appears you alone are still not receiving any notifications. OK. Let's look into it.

    First, is your email address up to date on the site? And what does it look like when you go into your subscriptions?

  22. #22

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    Yes, my email is up to date on the site. I know that because I still receive notification of contributions to threads I subscribed to before the software change over. When I go into my subscriptions I notice that all the threads I subscribed to after the change over are labeled DAILY. That was my choice when I subscribed; notify me daily when contributions are made to those new threads. All my old threads are listed as INSTANT and I do receive notification when some one contributes to those threads. Sounds like a problem with the system not sending me DAILY notification when a thread is contributed to...

  23. #23
    Administrator IBobi's Avatar
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    Quote Originally Posted by RAMFlyer View Post
    Yes, my email is up to date on the site. I know that because I still receive notification of contributions to threads I subscribed to before the software change over. When I go into my subscriptions I notice that all the threads I subscribed to after the change over are labeled DAILY. That was my choice when I subscribed; notify me daily when contributions are made to those new threads. All my old threads are listed as INSTANT and I do receive notification when some one contributes to those threads. Sounds like a problem with the system not sending me DAILY notification when a thread is contributed to...
    That can happen.

    Try unsubscribing to a couple of them, then resubscribing with daily notifications and see if they come to you then. Give it a day or two.

  24. #24
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    So one would assume that if "IT" can only work on one issue at a time my attachment issue will be years in the works!!!!
    Robert
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  25. #25

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    IBobi, I'll try that. I think it is interesting that although I started this thread I have never received notice that anyone has ever replied...


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