Hobby King
11-13-2015, 09:54 AM
#1
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Hobby King
Hobby King
Your customer service is the worst on the planet and I can’t believe that you are still in business.
In September of 2015 I ordered The Durafly Bravado it cost me $141.43 plus $16.32 in shipping for a total of $157.75 I received the plane and unboxed it immediately. To my surprise there were no wire leads coming from the two aft servos (elevator & rudder). I contacted Hobby King and explained the problem. Ten days later I received an email to please send pictures which I did. Two weeks later I got another email to send video which I did. My video was very clear and concise Two weeks after that I was instructed to send the plane back. Shipping to the New York warehouse was over $50.00 by FedEx and over $60 by UPS that’s more than 1/3 the cost of the item. After getting PayPal involved I was instructed to send the plan to the Hong Kong warehouse. The shipping cost for that is Priority over $600.00 and economy was over $500.00. The plane was sent to the New York warehouse and PayPal issued a full refund to me. This is one company that people should be very very leary of and reconsider doing business with them.
Check out this web site.
www.resellerratings.com/store/Hobby_King
Your customer service is the worst on the planet and I can’t believe that you are still in business.
In September of 2015 I ordered The Durafly Bravado it cost me $141.43 plus $16.32 in shipping for a total of $157.75 I received the plane and unboxed it immediately. To my surprise there were no wire leads coming from the two aft servos (elevator & rudder). I contacted Hobby King and explained the problem. Ten days later I received an email to please send pictures which I did. Two weeks later I got another email to send video which I did. My video was very clear and concise Two weeks after that I was instructed to send the plane back. Shipping to the New York warehouse was over $50.00 by FedEx and over $60 by UPS that’s more than 1/3 the cost of the item. After getting PayPal involved I was instructed to send the plan to the Hong Kong warehouse. The shipping cost for that is Priority over $600.00 and economy was over $500.00. The plane was sent to the New York warehouse and PayPal issued a full refund to me. This is one company that people should be very very leary of and reconsider doing business with them.
Check out this web site.
www.resellerratings.com/store/Hobby_King
11-13-2015, 11:50 PM
#3
Hobby King
Your customer service is the worst on the planet and I can’t believe that you are still in business.
In September of 2015 I ordered The Durafly Bravado it cost me $141.43 plus $16.32 in shipping for a total of $157.75 I received the plane and unboxed it immediately. To my surprise there were no wire leads coming from the two aft servos (elevator & rudder). I contacted Hobby King and explained the problem. Ten days later I received an email to please send pictures which I did. Two weeks later I got another email to send video which I did. My video was very clear and concise Two weeks after that I was instructed to send the plane back. Shipping to the New York warehouse was over $50.00 by FedEx and over $60 by UPS that’s more than 1/3 the cost of the item. After getting PayPal involved I was instructed to send the plan to the Hong Kong warehouse. The shipping cost for that is Priority over $600.00 and economy was over $500.00. The plane was sent to the New York warehouse and PayPal issued a full refund to me. This is one company that people should be very very leary of and reconsider doing business with them.
Check out this web site.
www.resellerratings.com/store/Hobby_King
Your customer service is the worst on the planet and I can’t believe that you are still in business.
In September of 2015 I ordered The Durafly Bravado it cost me $141.43 plus $16.32 in shipping for a total of $157.75 I received the plane and unboxed it immediately. To my surprise there were no wire leads coming from the two aft servos (elevator & rudder). I contacted Hobby King and explained the problem. Ten days later I received an email to please send pictures which I did. Two weeks later I got another email to send video which I did. My video was very clear and concise Two weeks after that I was instructed to send the plane back. Shipping to the New York warehouse was over $50.00 by FedEx and over $60 by UPS that’s more than 1/3 the cost of the item. After getting PayPal involved I was instructed to send the plan to the Hong Kong warehouse. The shipping cost for that is Priority over $600.00 and economy was over $500.00. The plane was sent to the New York warehouse and PayPal issued a full refund to me. This is one company that people should be very very leary of and reconsider doing business with them.
Check out this web site.
www.resellerratings.com/store/Hobby_King
11-14-2015, 03:39 AM
#5
Banned
My Feedback: (8)
Hobby King
Your customer service is the worst on the planet and I can’t believe that you are still in business.
In September of 2015 I ordered The Durafly Bravado it cost me $141.43 plus $16.32 in shipping for a total of $157.75 I received the plane and unboxed it immediately. To my surprise there were no wire leads coming from the two aft servos (elevator & rudder). I contacted Hobby King and explained the problem. Ten days later I received an email to please send pictures which I did. Two weeks later I got another email to send video which I did. My video was very clear and concise Two weeks after that I was instructed to send the plane back. Shipping to the New York warehouse was over $50.00 by FedEx and over $60 by UPS that’s more than 1/3 the cost of the item. After getting PayPal involved I was instructed to send the plan to the Hong Kong warehouse. The shipping cost for that is Priority over $600.00 and economy was over $500.00. The plane was sent to the New York warehouse and PayPal issued a full refund to me. This is one company that people should be very very leary of and reconsider doing business with them.
Check out this web site.
www.resellerratings.com/store/Hobby_King
Your customer service is the worst on the planet and I can’t believe that you are still in business.
In September of 2015 I ordered The Durafly Bravado it cost me $141.43 plus $16.32 in shipping for a total of $157.75 I received the plane and unboxed it immediately. To my surprise there were no wire leads coming from the two aft servos (elevator & rudder). I contacted Hobby King and explained the problem. Ten days later I received an email to please send pictures which I did. Two weeks later I got another email to send video which I did. My video was very clear and concise Two weeks after that I was instructed to send the plane back. Shipping to the New York warehouse was over $50.00 by FedEx and over $60 by UPS that’s more than 1/3 the cost of the item. After getting PayPal involved I was instructed to send the plan to the Hong Kong warehouse. The shipping cost for that is Priority over $600.00 and economy was over $500.00. The plane was sent to the New York warehouse and PayPal issued a full refund to me. This is one company that people should be very very leary of and reconsider doing business with them.
Check out this web site.
www.resellerratings.com/store/Hobby_King
Some people swear by them, some people swear at them.
Might be to late as PP is not involved, but you might want to reach out to this guy at RCG, he's been pretty responsive to date:
http://www.rcgroups.com/forums/showthread.php?t=2139842
His name is Rob and he and some others are based out of NY.
By your other posts here it looks like you like the Dynam Planes. Consider this operation for future purchases:
http://www.motionrc.com/
Great product selection, fair pricing, and superior customer service. US based, and owned by veterans. Top notch operation...they even hand sign the invoice and thank you for your purchase. I mean...c'mon!
11-14-2015, 05:21 AM
#6
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Hobby king
I don't buy from hobbyking for that reason. Have heard to many bad things about them. Friends in my club buy from HK and have few problems but I read rc universe a lot and here things I don't like. There are many other places to buy from that have better service. Like hobby people Tower hobbies. Value hobby advantage hobby. Hobby hobby. Etc.
Last edited by geeter; 11-14-2015 at 05:40 AM. Reason: Adding more
11-14-2015, 05:23 AM
#7
HK will always draw new blood in with their advertising and supposed "low" prices and they will continue with their "customer no-service". Today there are more places to buy the same or better quality items at similar prices and receive better service/support.
Actually another company would not need to do much to be better than HK !
Actually another company would not need to do much to be better than HK !
11-14-2015, 08:02 AM
#8
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I never buy from HK they sell junk their service is terrible , I use Tower, Dons hobby, CMJ hobbie our LHS, Valley View RC, Horizion hobby these are all very reputable shops and have never had a problem with them , HK is the worst of the worst !!!!!!!!!! people use them because they sell cheap , and most of what they sell if junk !!!!!!
11-14-2015, 08:16 AM
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I just don't understand why anyone would bother with them. Recently they advertised free shipping then raised the price of everything by 40 percent. After a bunch of people complained they discontinued that particular customer service.
The guy in New York claims to be a company representative but he didn't even know the main warehouse in China was moving, I guess he didn't get the memo on that one. Then there is the over the top claims of helpfulness. First of all no one should have to jump through that many hoops and then go to a third party just to replace a defective part or unfreeze a stuck order. If he was really helpful he would have paid to ship the OP's defective goods back to NY and gotten him a replacement.
Like flyinwalenda said, there are just too many places that are better in every way to even think of messing with Hobby King anymore.
Hobby King is truly a seller for those who are hard of thinking.
The guy in New York claims to be a company representative but he didn't even know the main warehouse in China was moving, I guess he didn't get the memo on that one. Then there is the over the top claims of helpfulness. First of all no one should have to jump through that many hoops and then go to a third party just to replace a defective part or unfreeze a stuck order. If he was really helpful he would have paid to ship the OP's defective goods back to NY and gotten him a replacement.
Like flyinwalenda said, there are just too many places that are better in every way to even think of messing with Hobby King anymore.
Hobby King is truly a seller for those who are hard of thinking.
11-14-2015, 09:49 AM
#10
Interesting... I recently ordered some stuff from HK for the first time. I also had read over the years alot of negative posts, but I figured I'd risk it, based on the fact that HK had exactly what I wanted, for a very reasonable price... so even though I was skeptical I made about a $100 order.
I have to say first, I'm in no way affiliated with HK and have only placed 1 order so far, but I have to tell you from my stand point on my order it was first class... I won't rant too much, but the product got to me in just a few days, the packaging was first class, and the products themselves look and work excellent. The process was so easy its ridiculous. I've ordered from Tower, Horizon, Chiefs, etc... and my recent HK order was really right there with all these surprisingly.
When I here these types of stories, and I have first hand experience contrary to them, I have to wonder where somebody went wrong. I though would have probably just installed the missing servo leads and got on with life.... I wouldn't go to all that trouble over a few wires... and after the rant I read in the first post, something there tells me its probably not about HobbyKing.. can't quite put my finger on it though.
I have to say first, I'm in no way affiliated with HK and have only placed 1 order so far, but I have to tell you from my stand point on my order it was first class... I won't rant too much, but the product got to me in just a few days, the packaging was first class, and the products themselves look and work excellent. The process was so easy its ridiculous. I've ordered from Tower, Horizon, Chiefs, etc... and my recent HK order was really right there with all these surprisingly.
When I here these types of stories, and I have first hand experience contrary to them, I have to wonder where somebody went wrong. I though would have probably just installed the missing servo leads and got on with life.... I wouldn't go to all that trouble over a few wires... and after the rant I read in the first post, something there tells me its probably not about HobbyKing.. can't quite put my finger on it though.
11-14-2015, 10:58 AM
#11
Granted, Hobby King has problems. My suggestion is if you can't fix a minor problem or two in a Hobby King product, maybe this hobby is not for you. Instead of complaining, use your skills. But if you don't have the skills, try flying kites. Probably a lot less stressful.
11-14-2015, 11:35 AM
#12
I just received my 92nd HK order yesterday. Never had a problem. When the U.S. warehouse was still in Lakewood, Wa. I was able to pick up orders at the warehouse the day after the order was placed. I got spoiled. The new warehouse in Oregon seems to have gotten their act together and orders are getting out pretty quickly now. Ordering from HK entails some risk, but that's well known. HK has stuff I can't find elsewhere, and other stuff I can't afford elsewhere. My next turbine won't come from HK, but my next LiPo sure as hell will.
11-14-2015, 11:36 AM
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Granted, Hobby King has problems. My suggestion is if you can't fix a minor problem or two in a Hobby King product, maybe this hobby is not for you. Instead of complaining, use your skills. But if you don't have the skills, try flying kites. Probably a lot less stressful.
Oh and DGrant, keep buying from them and you will soon be able to write your own bad review.
11-14-2015, 12:30 PM
#14
I order from Hobby King with the expectation that the product will be error free. But, knowing Hobby King's reputation, I accept the possibility that the product may require some expertise to correct an error (or errors) before I may fly it. I have over 12,000 dollars of stuff from Hobby King and I have never felt the rage several people have expressed about their frustrations. I'll still take my chances with HK's stuff.
11-14-2015, 01:00 PM
#15
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Twenty-four orders, here.
One of those went wrong, but was rectified to my complete satisfaction. Took quite a while to sort out, but the customer services people were really good ... they kept me informed with regular emails, as they tried to trace my parcel.
Courier lost my goodies, so it was hardly the fault of HK; and yet, HK gave me a full refund. I thought that was pretty decent of them.
Just bought £200-worth of digital servos, and they sure do seem like quality items. Not cheap, though.
One of those went wrong, but was rectified to my complete satisfaction. Took quite a while to sort out, but the customer services people were really good ... they kept me informed with regular emails, as they tried to trace my parcel.
Courier lost my goodies, so it was hardly the fault of HK; and yet, HK gave me a full refund. I thought that was pretty decent of them.
Just bought £200-worth of digital servos, and they sure do seem like quality items. Not cheap, though.
11-14-2015, 03:16 PM
#16
Banned
My Feedback: (8)
Interesting... I recently ordered some stuff from HK for the first time. I also had read over the years alot of negative posts, but I figured I'd risk it, based on the fact that HK had exactly what I wanted, for a very reasonable price... so even though I was skeptical I made about a $100 order.
I have to say first, I'm in no way affiliated with HK and have only placed 1 order so far, but I have to tell you from my stand point on my order it was first class... I won't rant too much, but the product got to me in just a few days, the packaging was first class, and the products themselves look and work excellent. The process was so easy its ridiculous. I've ordered from Tower, Horizon, Chiefs, etc... and my recent HK order was really right there with all these surprisingly.
When I here these types of stories, and I have first hand experience contrary to them, I have to wonder where somebody went wrong. I though would have probably just installed the missing servo leads and got on with life.... I wouldn't go to all that trouble over a few wires... and after the rant I read in the first post, something there tells me its probably not about HobbyKing.. can't quite put my finger on it though.
I have to say first, I'm in no way affiliated with HK and have only placed 1 order so far, but I have to tell you from my stand point on my order it was first class... I won't rant too much, but the product got to me in just a few days, the packaging was first class, and the products themselves look and work excellent. The process was so easy its ridiculous. I've ordered from Tower, Horizon, Chiefs, etc... and my recent HK order was really right there with all these surprisingly.
When I here these types of stories, and I have first hand experience contrary to them, I have to wonder where somebody went wrong. I though would have probably just installed the missing servo leads and got on with life.... I wouldn't go to all that trouble over a few wires... and after the rant I read in the first post, something there tells me its probably not about HobbyKing.. can't quite put my finger on it though.
11-14-2015, 08:16 PM
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I know I would be frustrated if the guy who tells everyone he can save them from Hobby Kings goofs and gaffs won't help. I guess I would feel kind of ripped off. And someone explain to me once again why people have to go to some guy in New your who hangs out on a private RC forum to get service that they should have gotten from the company in the first place. I'm sorry but I fail to see how that is a wonderful thing, pretty sorry if you ask me.
11-14-2015, 08:49 PM
#20
I'm gonna run right out and buy me a whole lot a Hobby King stuff !
The day after hell freezes over.
LMAO
It seems like the Hobby King U.S. warehouses mover around a lot . Anyone know why?
Really, I think I can find all I need at Tower Hobbies, Sig Mfg, Hobby Barn, Servo City, Balsa Inc and my local hobby shop. If I had to depend on cheap, copied and inferior products to maintain my hobby, I would just find something else to do.
Frank
The day after hell freezes over.
LMAOIt seems like the Hobby King U.S. warehouses mover around a lot . Anyone know why?
Really, I think I can find all I need at Tower Hobbies, Sig Mfg, Hobby Barn, Servo City, Balsa Inc and my local hobby shop. If I had to depend on cheap, copied and inferior products to maintain my hobby, I would just find something else to do.
Frank
11-14-2015, 09:31 PM
#21
My Feedback: (109)
In my own experience -Hobby King I no longer use for my modeling needs-as mention earlier I have found several other on-line vendors that does not require you to weigh, video, photograph or send things back at my expense when they send out a item that is not usable.
I purchased over 30 orders without a problem then had two right in a row that took 4 months to finally get resolved. I am done with them.
I purchased over 30 orders without a problem then had two right in a row that took 4 months to finally get resolved. I am done with them.
11-14-2015, 10:00 PM
#22
Bummer. It all sounds like a bum rap you got, but just as an idea here, you can use the forums and probably many guys in this thread to get advice and info on repairs, upgrades, and all that stuff. Someone in these forums might have been able to walk you through a fix for your plane... even though you seemingly got a defective plane/missing parts, Most of these guys like to help fix things, its what we do.
There's always someone in these forums that could have helped... no doubt about that. That might have saved you time, money, and most of all frustration..
Curious which plane it was, if you don't mind me asking.?
There's always someone in these forums that could have helped... no doubt about that. That might have saved you time, money, and most of all frustration..
Curious which plane it was, if you don't mind me asking.?
Last edited by DGrant; 11-14-2015 at 10:03 PM.
11-15-2015, 12:36 AM
#23
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Motion RC is the only way to go. I fly turbines, but have bought 4 freewing jets from motion. My recent purchase twin 80mm F14 that was shipped with two RH stabs. Contacted motion and they had the correct stab at my house in two days. That's customer service, great group of guys.
11-15-2015, 03:54 AM
#24
Banned
My Feedback: (8)
Motion RC is the only way to go. I fly turbines, but have bought 4 freewing jets from motion. My recent purchase twin 80mm F14 that was shipped with two RH stabs. Contacted motion and they had the correct stab at my house in two days. That's customer service, great group of guys.