huey-pilot

My Feedback: (17)

I purchased two Dubro Fillin Stations from Tower Hobbies when they first became available, both of them have had fuel caps crack and break and one of them has had the red fuel line fitting break. I would be interested in knowing if anyone else has had this problem.

rfw1953

My Feedback: (2)

Yep, I purchased one of these myself and the same darn thing happened. The cap cracked right in two. Not a very good design for the price if you ask me. I picked up another cap at the LHS. The owner just took a cap out of a box from a new one. I now try to add a little down pressure on top of the cap and not crank so hard on the pump. So far so goo, but waiting for the new cap to crack as well.

bychow

I work for DU-BRO and I want to apologize for the hassles. We are aware of the problem and we believe we have fixed it. We are now molding the cap out of a new material and it seems to have made the situation much better.

Unfortunately this was one of those weird things that only happens once in a while so our testing never revealed the problem. Anyone who has had a problem like this should e-mail us at [email protected] and we will send a new cap right away.

Once again, we apologize for any inconveniences and we appreciate your patience.

rfw1953

My Feedback: (2)

Brian, well I have to hand it to you guys at Dubro. This is a very quick and and nice service touch. I can handle a product having a problem, especially when the company works as quickly as you guys have to resolve the issue with a workable solution. I just sent you and email response asking for the new improved cap. Thanks much.

bychow

Thanks for your patience. Please feel free to let us know if you have any other questions or problems.

Thanks again.

huey-pilot

My Feedback: (17)

Thanks Dubro, I received my replacement parts today. I was at the flying field today and another of our club members had a cap failure. I have seen too many problems with the Fillin Station so I purchased a pair of Slimline fuel jug fuelers, much more sturdy, all aluminum and uses the same pump as Dubro and is the same price as the Dubro Fillin Station.

rfw1953

My Feedback: (2)

Hey Brian, did you get the email I sent you for the replacement? I haven't received the modified cap to date. Just checking. Sent the email on 7/20.

Thanks.

Joe Ortiz

My Feedback: (75)

I really like companys that take care of there customers, that's why I'm a fan of Dubro Products.
Joe[sm=sunsmiley.gif]

rfw1953

My Feedback: (2)

Brian,

I'm still waiting on the replacement cap after doing as you requested and sending you an email personally. What's up? The second cap has now broken in the same manner and the threads to the nut that secures the filler from the bottom of the cap slip as well. Sure would like the upgraded replacement that you said would be sent if requested. Well, still waiting partner after more than a month.

bychow

Your replacement is going out today. The e-mails must have been lost. Sorry for the hassles.

Thanks,
Brian

rfw1953

My Feedback: (2)

Brian, I received your email response and appreciate the f/u. In your defense, the original address was the problem and why you didn't get my email responses. Once we connected things got back on track.

Thanks again for your help.

Mike Bogh

My Feedback: (14)

Love Dubro products, except the filling station.
better product is.....
www.jerseymodeler.com
Great company to deal with...and the owner is a modeler like us.

rc-sport

My Feedback: (12)

Brian, I sent you an email also, mine broke last saturday but I still love DuBro products.

rfw1953

My Feedback: (2)

Brian, thanks for your help and follow-up. The new cap and fitting came in today. Like I said in the beginning. You have to like purchasing products from people who stand behind the product and help you when there is a problem. Looks like the new cap will hold together better. Thanks.

MHawker

My Feedback: (16)

Anyone have their pump leak? I just bought one to use for my first gasser. Haven't really looked into it, but it seems like it's leaking internally. All I did was take it out of the box and attach some yellow Tygon. I don't even use the rest of the unit....... yet.

darryl123

My Feedback: (8)

hi
i have the same problem also i emailed amd have not recived a response yet.
it caused a gallon of fuel to leak into the bed of my truck, lucky it did not catch on fire!! not to mentionrhat there goes a gallon of fuel. i would like to get a replacement cap so i can use this.

rc-sport

My Feedback: (12)

I had the replacement cap break sometime in the fall with out my knowledge, after sitting all winter exposed to the air 3/4 gallon of 30% heli went bad. I contacted Dubro and they sent me a new cap, so far it's holding up but I'm out about $18.00 of fuel.

bychow

I am sorry that you have had some problems with our product. Please call 1-800-848-9411 and dial extension 210 (Terry), 209 (Jim), or 208 (Ed). One of them will help you out right away. We are here from 7am-3:30pm central time M-F.

Once again, I am sorry.
Brian Bychowski
DU-BRO Products
800-848-9411 ext. 207

rc-sport

My Feedback: (12)

Brian, I had emailed customer support about the replacement cap breaking but the woman that replied was quite rude and really didn't seem to care about problem. Oh well, it won't stop me from buying Dubro, I still like your other products.

bychow

RC-Sport,
Please call me directly and I will get it all taken care of. I am sorry that she came off as rude. I will be happy to do anything I can. (800) 848-9411 ext. 207

Brian