Kavan Starter - Hobby Lobby - Awesome Customer Support
11-11-2009, 10:59 PM
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Kavan Starter - Hobby Lobby - Awesome Customer Support
I'd just like to relay to everyone some awesome customer support I just received from Hobby Lobby. I finally burnt out the brushes on my Kavan Starter after about 7 or 8 years of continued heavy use. I ordered a set of new brushes (a kit) and received it this week. Unfortunately I did not find any instructions on how to change the brushes out. I Googled for it, and finally sent a request through Hobby Lobby's customer support system on-line. I got an email today with the following:
Gregg,
Go to our FAQ or Support section and put this in the Solutions search:
replace brushes Kavan starter
I just wrote you a procedure for this and did about 17 photos on how to
do it.
Please let me know how it goes for you.
Thanks,
Jay Burkart
Hobby-Lobby
[link=http://www.hobby-lobby.com/support]http://www.hobby-lobby.com/support[/link]
After I followed the link and scrolled down the page a little here is the note Jay posted for me. Not only is it a complete set of instructions, step by step, but he took 17 pictures of actually doing it and posted them along with the instructions.
Great Job Jay and a Pat On The Back from me.
Gregg,
Go to our FAQ or Support section and put this in the Solutions search:
replace brushes Kavan starter
I just wrote you a procedure for this and did about 17 photos on how to
do it.
Please let me know how it goes for you.
Thanks,
Jay Burkart
Hobby-Lobby
[link=http://www.hobby-lobby.com/support]http://www.hobby-lobby.com/support[/link]
After I followed the link and scrolled down the page a little here is the note Jay posted for me. Not only is it a complete set of instructions, step by step, but he took 17 pictures of actually doing it and posted them along with the instructions.
Great Job Jay and a Pat On The Back from me.
