Stormer Hobbies
#1
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Stormer Hobbies
I have ordered from Stormer before and have had no problems other than getting passed their hideous, confusing website.
But my last order I was not happy with the customer support.
I ordered something on Thanksgiving and then the next day (Black Friday)(The same day it shipped) they dropped the price $10 on what I just ordered just hours before.
Most good retailers have a 30 days guarantee on their prices. So if you buy something from them and see the price drop within 30 days, they will honor the better price.
I figured I'd just ask to see. You'd expect maybe a $10 for your NEXT order (hint, returning customer) or maybe even a polite "no", but this is what I got back from them. And keep in mind I just spent almost $400 with them on that order!!!! Right or wrong, that was my last order with them.
From Stormer:
"
You ordered the day before the biggest shopping day of the year... Some things like that might happen. Now would be a good time to get another one then and save an extra $10!
Or wait another week and they'll be $20 more expensive before you get it.
Kindest regards,
-Stormer Hobbies."
But my last order I was not happy with the customer support.
I ordered something on Thanksgiving and then the next day (Black Friday)(The same day it shipped) they dropped the price $10 on what I just ordered just hours before.
Most good retailers have a 30 days guarantee on their prices. So if you buy something from them and see the price drop within 30 days, they will honor the better price.
I figured I'd just ask to see. You'd expect maybe a $10 for your NEXT order (hint, returning customer) or maybe even a polite "no", but this is what I got back from them. And keep in mind I just spent almost $400 with them on that order!!!! Right or wrong, that was my last order with them.
From Stormer:
"
You ordered the day before the biggest shopping day of the year... Some things like that might happen. Now would be a good time to get another one then and save an extra $10!
Or wait another week and they'll be $20 more expensive before you get it.
Kindest regards,
-Stormer Hobbies."
#2
Senior Member
Thread Starter
Join Date: Sep 2007
Location: Houston,
TX
Posts: 628
Likes: 0
Received 0 Likes
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0 Posts
RE: Stormer Hobbies
Bob Stormer has apologized at how the situation was handled. Offered me $10 on my next order and free shipping.
I am all OK with Stormer now. He went above what they should have done in the first place.
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I am all OK with Stormer now. He went above what they should have done in the first place.
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