nitroplanes customer service not good
They sent me a Dynam F6F without the control horns, then they're having me wait one week just to send out the parts.
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When I was missing some control horns from a Techone kit they told me they did not have any spares but If I returned the kit at my expense $30 shipping they would send me another kit-say what?? next time I'm just going to contact paypal/CC.
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They can just open the new kit and send you the horns. Either way they wind up with a kit short the horns. If they don't do that I would contact paypal.
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Originally Posted by dirtybird
(Post 11725996)
They can just open the new kit and send you the horns. Either way they wind up with a kit short the horns. If they don't do that I would contact paypal.
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Or, instead of starting a bunch of paypal crap over three or four bucks, just go to your LHS and buy 4 horns.
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Originally Posted by Hoghunter12
(Post 11726231)
Or, instead of starting a bunch of paypal crap over three or four bucks, just go to your LHS and buy 4 horns.
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[QUOTE=Daniel52;11726414]I did, the horns I bought would require me to drill new wholes, QUOTE]
Is that above your skill level ? If so, I'll do a photo essay and post it, to illustrate how it's done. You get what you pay for. When you make a purchase based on price, from a company known for it's poor service, you have to expect these things. |
Originally Posted by Daniel52
(Post 11726414)
I did, the horns I bought would require me to drill new wholes, I'm not even sure if they're the right size.
Dont be afraid to be a real modeler. Bust out that drill and get to work. |
I wanted to be sure that the horns were the right size so I just ordered another pack. I didn't want the throw distance to be affected.
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Typical Chinese lousy customer service mentality, but dude learn how to be a modeler.
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Originally Posted by TampaRC
(Post 11728450)
Typical Chinese lousy customer service mentality, but dude learn how to be a modeler.
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Originally Posted by Daniel52
(Post 11729123)
These aren't models, they're rc planes.
I guess you're not familiar with the term "model airplane". That's what they are, like it or not. I'm a modeler, you're a modeler, the other guys are modelers too. If you're not comfortable with the term "model", I guess "toy" would send you over the edge. |
Originally Posted by dirtybird
(Post 11725996)
They can just open the new kit and send you the horns. Either way they wind up with a kit short the horns. If they don't do that I would contact paypal.
Another option would be to contact Dynam RC directly. They may be willing to send you a few control horns. Be sure to let them know what nitroplanes.com said. I am sure the would be curious to know how what kind of treatment their customers are receiving. |
Originally Posted by Daniel52
(Post 11725847)
They sent me a Dynam F6F without the control horns, then they're having me wait one week just to send out the parts.
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