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****EXCEED-RC ORDER ISSUE*****

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Old 07-25-2008, 03:30 AM
  #101
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Lol alright man. thanks (: I'll order it this weekend. Btw when will the blue Exceed RC Drift-Star RTR be restocked ? And the aluminum parts for it. I'd like to buy aluminum parts along with it at the same time. Thanks.
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Old 07-25-2008, 05:20 PM
  #102
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i have a serious problem with having to pay $7.70 for parts to be shipped to me, then recieve the package and nitrorcx.com only paid $2.54 to ship it, and i get used parts that someone has already had screws in, and the live chat people tell me that used is okay, but its supposed to be brand new, and it comes from china.

Robert Wilson: is that normal to order a used part?

tammy: that is normal

tammy: use be okay

tammy: everything is brand new

tammy: it all comes from china

and then she tells me if i want to return it for a exchange that i have to pay to ship it back to them? After i already $5.16 extra for the part to be shipped to me in the first place. my order # is yhst-14197398381157-14525.

p.s. i have the rest of the conversation saved if you would like to read it also. im attaching images of the part that was supposedly new (i guess new with screw gashes).
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Old 07-25-2008, 05:57 PM
  #103
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Default RE: ****EXCEED-RC ORDER ISSUE*****

I'm sure this was an oversight in the warehouse. I'll send you another one no charge.

Sorry
Andy
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Old 07-25-2008, 06:02 PM
  #104
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Quote:
ORIGINAL: yadac123

I'm sure this was an oversight in the warehouse. I'll send you another one no charge.

Sorry
Andy
Thanks Andy. If i need to i will send this back but it just upsets me that they would send stuff out like that and then expect me to pay to send it back when it should have been done right the first time.
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Old 07-25-2008, 06:10 PM
  #105
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DOn't worry about it.

Andy
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Old 07-29-2008, 05:14 PM
  #106
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Default RE: ****EXCEED-RC ORDER ISSUE*****

Andy,

Hope you can help me out. Order # is 407515. I ordered parts for my Forza and parts to convert it into a truggy. I received a second email to confirm my order and shipment but one item is missing and one item got added that I did not order. Item missing is rear Shock Tower for a truggy and Item added that I did not order is a set of tires and wheels for infinitive. I called yesterday and the peson that I talked to was no help. He said to keep the wrong item but did not mention in shipping the correct item to me. Please Help! All the parts I ordered for the truggy conversion will be useless if I don't get the rear shock tower.

Thanks in advance!

Speedfreak1
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Old 07-29-2008, 07:10 PM
  #107
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Default RE: ****EXCEED-RC ORDER ISSUE*****

I don't see anyone added a item you did not order because our system will indicate that if there is a manual adjustment to your order. here's what you ordered:

Name Code Qty Unit Price Options
Spare Part Forza 1/10 Nitro Buggy (51C812, 51C06, 94105): Centre Gear Complete 51C00-06034 1 12.00
Spare Part Forza 1/10 Nitro Buggy (51C812, 51C06, 94105): Clutch slice 51C00-02048 1 3.60
Spare Part Forza 1/10 Nitro Buggy (51C812, 51C06, 94105): Front Bumper 51C00-06003 1 1.20
Spare Part Forza 1/10 Nitro Buggy (51C812, 51C06, 94105): clutch bell*1PC 51C00-02045 1 3.60
Spare Part Forza 1/10 Nitro Buggy (51C812, 51C06, 94105): Dogbone 84mm (2 pcs) 51C00-06061 1 4.00
Spare Part Infinitive 1/10 Nitro Moster Truck (51C08): Shock Tower 51C00-08012 2 2.40
Spare Part Infinitive 1/10 Nitro Moster Truck (51C08): Body post 4P 51C00-08007 1 2.40
Spare Part Infinitive 1/10 Nitro Moster Truck (51C08): Front Shock Tower Holder 51C00-08030 1 1.80
Spare Part Infinitive 1/10 Nitro Moster Truck (51C08): Rear Shock Tower Holder 51C00-08031 1 1.80

let me know if anything is incorrect!

Andy
Quote:
ORIGINAL: speedfreak1

Andy,

Hope you can help me out. Order # is 407515. I ordered parts for my Forza and parts to convert it into a truggy. I received a second email to confirm my order and shipment but one item is missing and one item got added that I did not order. Item missing is rear Shock Tower for a truggy and Item added that I did not order is a set of tires and wheels for infinitive. I called yesterday and the peson that I talked to was no help. He said to keep the wrong item but did not mention in shipping the correct item to me. Please Help! All the parts I ordered for the truggy conversion will be useless if I don't get the rear shock tower.

Thanks in advance!

Speedfreak1
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Old 07-30-2008, 03:23 PM
  #108
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Default RE: ****EXCEED-RC ORDER ISSUE*****

Andy, Those are the things that I've ordered but these are the things that are on the 2nd confirmation.
As you can see below it has the wheel and tire that i did not order and the description of some items does not coincide with my order. Unless they are labeled differently but the same? If you can tell me by the pasted order confirmation below that all the items that I originally ordered are in the shipment then we are squared away (Minus the wheel and tire ofcourse.) But if I'm missing any items please let me know and if you can please ship them out. Thanks!

John Rosaldo

From NITRORCX EMAIL-

Dear Customer,

Thank you for shopping at NitroRCX!
Your order will be shipped on 07/28/2008
via US Postal Service. Here is your tracking number 420770849101805213907746663114.
Tracking information should be available on the carrier's web
site within 24 to 48 hours. Thank you.

The order shipped to address is:
John Rosaldo
15643 Pagehurst Dr.

Houston, TX 77084
US United States

Order Number: 407515
-
Quantity Item
1 Spare Part 1/10th Infinitive Nitro Monster Truck: Rear Tire & wheel rim*2
1 Spare Part Infinitive (51C08): Front Shock Plate Holder
1 Spare Part Infinitive (51C08): Front mount of car body*1
2 Spare Part Infinitive (51C08): Shockproof plank
1 Spare Part Xtreme (51C06)/Forza (51C812): dogbone 84mm*2
1 Spare Part 1/10th Ultra On Road Nitro Car: clutch bell*1PC
1 Spare Part Xtreme (51C06): Front shock plate
1 Spare Part Infinitive (51C08): Clutch slice
1 Spare Part Xtreme 1/10th Nitro Buggy: Centre gear complete set


SubTotal: $35.2
Shipping and Handling: $8.51
Tax: $0
Insurance: $0
Discount: $0
Total: $43.71

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Old 07-30-2008, 08:47 PM
  #109
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Default RE: ****EXCEED-RC ORDER ISSUE*****

this is very strange. anyways wait till you get your order first and if anything incorrect I'll fix it.



Andy
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Old 07-30-2008, 09:08 PM
  #110
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Quote:
ORIGINAL: yadac123

this is very strange. anyways wait till you get your order first and if anything incorrect I'll fix it.



Andy
Yep very strange! Thanks! I'll let you know.
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Old 07-30-2008, 11:43 PM
  #111
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Default RE: ****EXCEED-RC ORDER ISSUE*****

Did my replacement part ever get shipped out? just wondering cause i didnt recieve a email with a tracking number. Thanks andy


Robert
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Old 07-31-2008, 05:47 PM
  #112
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Quote:
ORIGINAL: roberthwilson

Did my replacement part ever get shipped out? just wondering cause i didnt recieve a email with a tracking number. Thanks andy


Robert
Nvm andyi recieved it today! Thanks alot!
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Old 07-31-2008, 07:03 PM
  #113
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Default RE: ****EXCEED-RC ORDER ISSUE*****

Got everything in the package today. Not sure why the confirmation was like that. Not sure if you can do anything about It.
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ORIGINAL: yadac123

this is very strange. anyways wait till you get your order first and if anything incorrect I'll fix it.



Andy
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Old 07-31-2008, 09:59 PM
  #114
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Andy,

Just wanted to say thanks for helping me out with my order! I got the correct body and it looks great! Thanks again!
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Old 08-01-2008, 06:47 PM
  #115
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Hey andy I made an order for some spare parts on 7-28-08 and I should have received the parts today 8-1-08, when they didn't arrive I checked the UPS tracking # and it still says billing information received, it's been 5 days and it still hasn't been shipped out yet......what's going on???? This order # is 407539, I also have another order pretty much with the same situation that order is 408847, i've tried e mailing nitrorcx with no response. If you could check this out for me and let me know whats going on it would be great thanks
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Old 08-04-2008, 08:13 PM
  #116
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Label/Receipt Number: 4204 9548 9101 8052 1390 7773 0822 47
Status: Delivered

Your item was delivered at 10:51 AM on August 2, 2008 in GRAND RAPIDS, MI 49548.

Andy

Quote:
ORIGINAL: jrock0012

Hey andy I made an order for some spare parts on 7-28-08 and I should have received the parts today 8-1-08, when they didn't arrive I checked the UPS tracking # and it still says billing information received, it's been 5 days and it still hasn't been shipped out yet......what's going on???? This order # is 407539, I also have another order pretty much with the same situation that order is 408847, i've tried e mailing nitrorcx with no response. If you could check this out for me and let me know whats going on it would be great thanks
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Old 08-06-2008, 04:54 PM
  #117
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Default RE: ****EXCEED-RC ORDER ISSUE*****

Hello Andy. I bought the wrong size dogbone and Grub Hex. Screw (M3*4). The dogbone is unopened but the screws are. I need them for the braking system and the manual says that you need the M3*4 screws but they are to small. I was wondering if I could return the items and get the right one.
Thanks
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Old 08-06-2008, 05:31 PM
  #118
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Yes of course. Let me know your order number and I'll issue rma. I also need the part numbers that you would like to exchange to.

Andy
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Old 08-06-2008, 05:40 PM
  #119
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yhst-14197398381157-15143 Could you change 02003 to 06006 and change 02098 to 02099? Thanks.
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Old 08-08-2008, 10:44 AM
  #120
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Andy,

Do you sell the replacement Cylinder head (heatsink) for the .18 and also the pull start assembly? I stripped the glow plug threads and my pull start cord is wearing thin. getting ready to break any moment. let me know thanks!
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Old 08-14-2008, 11:11 PM
  #121
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Hi,

I just wanted to say, great product. I just got my Sunfire and its as expected. I changed out the pinion gear to a 25t and it gives it a bit more guts. Good Stuff for only $100.00. The only problem i've had so far is the steering servo locked up but what ev i can't complain i had spares to replace it. Good Job EXCEED!!!!! Keep up the good work



-J.D
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Old 09-10-2008, 03:53 PM
  #122
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Hi Andy!
I was wondering if it was common for the Exceed Infinity to come without a brake linkage assy? The cam in the tranny is there as well as the brake disc and shoes. I'm missing the linkage from the throttle servo, all the way to the cam nut. Also, the grub screw in the cam nut is missing as well.
At first I thought that Exceed did away with the braking system, but my neighbor just got his (he was jealous that I could run rings around his Traxxas) and saw that he had the full brake system.
I checked the parts list on Exceeds website, but only the cam setup was shown.
Any advice or help would be greatly appreciated.



EE
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Old 09-10-2008, 10:08 PM
  #123
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ear car should have a break and I see that you've run your car so I sure it was lost somewhere. what's your order number?

Andy
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Old 09-10-2008, 10:33 PM
  #124
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Andy,
I have run it, but it was missing right out of the box. I have pics of it shiny new before the first tank was run. It was also missing one of the zip ties around the exhaust boot, but I've already fixed that.





I'm not looking to get it for free (althought that would be nice), just wondering if this is a common occurance in QC when building. Also, any info/part numbers as to the linkage assy would be great so I can get them ordered if they aren't covered.
As far as the order #, I'm not sure where to find that. This was a gift from a friend (got it last fri), I think he bought it from egrandbuy or something.

Thanks for your quick response!!!

EE

P.S.
I set up my friends truck today and found that those brakes are insane!!! Stood right up on it's nose!!!
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Old 09-11-2008, 04:24 PM
  #125
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Andy,
I think I have the order#. Since there was no packing slip in the box, the only thing that resembles any of the #'s I've seen are 426198.
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