captinjohn

I got called and asked for a refund...so the Yak is going back 8;29 5/2/2012.

Forum support1

Yes I have this cowl in stocks, Have you order anything from us before. If so Can I have the order number please.

Eric

Forum support1

Hi Chris

Yes I do have the canopy in stock, Have you order anything from us before ? If so Plesae give me the order information.

Eric

Forum support1

If is out of the warranty is not a problem I could make a exception for you. Can I have your order number please. Let me check what is your issue and what airplanes do you have.

Eric

captinjohn

After waiting over 3 months for the parts...I got in touch with N.P. and got a shipping lable to ship it back for a full refund. I packed it better thatn when I got it with extra foam sheets. I will buy from N.P. again, but will do a better pick of a airplane I can get parts for. Capt,n

CK1

My Feedback: (60)

Eric ,
I need a new cowl and canopy for my CMP 50cc Zero. They both have cracks and creases from the packing in the box ,please refer to order #263732 .
Thanks , Chris

Forum support1

Hi Chris

I have that in stocks too. Let me help you make a special order for this cowl.

Eric

CK1

My Feedback: (60)

Eric , I do appreciate your help
Thanks ,
Chris Kimball

captinjohn

The yak 54 should be back to you now. I have a UPS Tracking number. Please let me know when you get it back...and return credit to my visa card. Thanks John

tracking # 1ZX03V039090469874 It should work for you also.

captinjohn

This notice serves as proof of delivery for the shipment listed below.

<dl class="outHozFixed clearfix"> <dt><label>Tracking Number:</label> </dt> <dd>1ZX03V039090469874</dd> <dt><label>Service:</label></dt> <dd>UPS Ground</dd> <dt><label>Weight:</label></dt> <dd>1.00 lb</dd> <dt><label>Delivered On:</label></dt> <dd>09/05/2012 12:13 P.M. </dd> <dt><label>Delivered To: </label></dt> <dd>LA PUENTE, CA, US </dd> <dt><label for="">Signed By:</label></dt> <dd>WANG</dd> <dt><label>Left At:</label></dt> <dd>Dock</dd></dl>

Thank you for giving us this opportunity to serve you.

Sincerely,

UPS

Tracking results provided by UPS: 09/05/2012 10:36 P.M. ET

captinjohn

Eric...when is my credit going to be placed back on my credit account? Please let me know ASAP. Thanks John 1ZX03V039090469874 is my return tracking number.

Glacier Girl

My Feedback: (4)

Hi Eric,
Recently purchased the Exceed RC Concept X airframe in Red, Item # 69A01-red-kit, Order ID # is 1699591.

It is missing both horizontal tails, part # 69A01-03 and # 69A01-04 per the parts sheet.

Could I please get a set, in Red, shipped to me?

Thanks,
Brad

captinjohn

<hr />
Well they got me for the last time. I will never trust what they say or purchase anything from them again.

This email is regarding NitroPlanes order number
yhst-17210252890263-241657. We have processed your return item,
and have refunded $126.62 for your order from NitroPlanes.
You should see your credit on your credit card in about
2-3 business days.There is a 15% restocking fee, and
shipping is not refundable according to our store policy.


Best Regards,
NitroPlanes

Forum support1

captinjohn

I am more sorry....waited 3 months to get the bad parts replaced and you promised too send them...you never did. So I loose a lot of money only because you guys cannot tell the truth. Very bad way do to business. Capt,n

linkadrip

Okay i have a Yak 54 2c 46~50 4c 52~63 ENGINE POWERED AEROBATIC AIRCRAFT
http://www.nitroplanes.com/yak542c464c5.html

And i need some parts for it i need a wing tube & a conopy and a cowling
after searching high & low on the nitroplanes web site i cant find none of it how do i go about getting the parts i need for this plane? or is it one of them ya toss it and get a different plane..

Any help would be appriciated i dont want to wait three months for parts so if they cant be purchased then i'll just huck it in the trash..

captinjohn

Eric....DOYOUREMEMBERTHIS??????

Eric Hey John I have a use yak 120 the airplanes you want to buy everything is prefect in there. Would you like to buy it ?;

Hi Eric, I got the Yak today. I wish it was perfect...but the canopy is cracked in quite a few directions. We am going to florida for a few months. It is less $$ in the long run because heating is so expensive here.
I will not need a new canopy right away...will not build the Yak untill back home. I guess I should have waited and got it later. I have looked it over and a DLE20cc engine will be great on this airplane. I have in my mind all the neat mods I will do to make it a super combo. I will send you a photo of the canopy that is cracked bad. The cowl is kinda warped too. You should have 3 months too find good replacement parts while I am on vacation. John

linkadrip

That post wasnt helpful i can see this thread is going to be a lost cause..

RTCharlie

Do you happen to know the order number for the Yak 120 that Eric was helping you with? I used the order for the returned Yak 120 and wasn't able to locate another order where a second one was shipped out.

-Charlie

RTCharlie

I messaged the parts department and they will let me know in a bit I will keep you updated.

-Charlie

CK1

My Feedback: (60)

What happened to the help I was offered ? I have not received any communications from anyone at Nitroplanes in over a month . Forum support1 (Eric) man up and back up your words. You offered help, give it.....

RTCharlie

I checked on the order and it looks like on 5/9/12 we called the6828 in regards for the cowl but the number wasn't setup for us to leave a message. Do you have a phone number that we can contact you at?

-Charlie

CK1

My Feedback: (60)

PM sent with my mobile #

wake133

I just got My dynam A-10 and the speed controllers are DOA order number 1714352. What can you do for me do I need to send the plane back or can you just send me some replacement speed controllers? Also the servo plug on the wings is too short to work with to plug into the Rx. Please let me know what you can do for me thanks Sean

RTCharlie

I'm going to send you a RMA to have the ESC's returned to get exchanged, as for the servo plugs being too short I can send you extensions. How much longer do you need the extension to be?

-Charlie