Ordered 3 & 2 came broken
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Ordered 3 & 2 came broken
My fam ordered 3 Volcano's Epx Pro brushless trucks and 2 came out the box with right rear hub carriers broken in the same spot. It was a sad day to not be able to ride all of them. They were broken exactly the same in the box. No dealers in the area, and no expedited shipping, just the sit and wait for a response to find out whats gone happen. Boy it was something to look at them. smh
#2
RE: Ordered 3 & 2 came broken
ORIGINAL: Eshore
My fam ordered 3 Volcano's Epx Pro brushless trucks and 2 came out the box with right rear hub carriers broken in the same spot. It was a sad day to not be able to ride all of them. They were broken exactly the same in the box. No dealers in the area, and no expedited shipping, just the sit and wait for a response to find out whats gone happen. Boy it was something to look at them. smh
My fam ordered 3 Volcano's Epx Pro brushless trucks and 2 came out the box with right rear hub carriers broken in the same spot. It was a sad day to not be able to ride all of them. They were broken exactly the same in the box. No dealers in the area, and no expedited shipping, just the sit and wait for a response to find out whats gone happen. Boy it was something to look at them. smh
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RE: Ordered 3 & 2 came broken
Yeah hope they get it right. I've heard good from alot of folks, and also heard others say different. Just a bummer to buy something and its broke, but to buy a few and get only one in good condition killed the weekend mood to have a nice time.
#4
RE: Ordered 3 & 2 came broken
ORIGINAL: Eshore
Yeah hope they get it right. I've heard good from alot of folks, and also heard others say different. Just a bummer to buy something and its broke, but to buy a few and get only one in good condition killed the weekend mood to have a nice time.
Yeah hope they get it right. I've heard good from alot of folks, and also heard others say different. Just a bummer to buy something and its broke, but to buy a few and get only one in good condition killed the weekend mood to have a nice time.
when you call the number on the site, it gives you options for dept....dial #2.
They may have gotten a bad run from the mfg.
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RE: Ordered 3 & 2 came broken
Big Thanks to Dan Sloan for reading my post and he helped make my tech support experience great. Redcat told me they would expedite my parts and was good about it. Gave me the tracking number already!
I support Redcat,
Eshore
#7
RE: Ordered 3 & 2 came broken
ORIGINAL: Eshore
Big Thanks to Dan Sloan for reading my post and he helped make my tech support experience great. Redcat told me they would expedite my parts and was good about it. Gave me the tracking number already!
Big Thanks to Dan Sloan for reading my post and he helped make my tech support experience great. Redcat told me they would expedite my parts and was good about it. Gave me the tracking number already!
I support Redcat,
Eshore
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RE: Ordered 3 & 2 came broken
Redcat sent me a new center diff gears, and new front/rear diff gears when i stripped out the front diff in my earthquake 8e, so i cant complaim about them.
speaking of rc's coming broken, hpi had a issue with that for a while back when i worked at a hobby store, I saw plenty of broke crap right out the box
#10
RE: Ordered 3 & 2 came broken
ORIGINAL: masterhacker1989
Redcat sent me a new center diff gears, and new front/rear diff gears when i stripped out the front diff in my earthquake 8e, so i cant complaim about them.
Redcat sent me a new center diff gears, and new front/rear diff gears when i stripped out the front diff in my earthquake 8e, so i cant complaim about them.
speaking of rc's coming broken, hpi had a issue with that for a while back when i worked at a hobby store, I saw plenty of broke crap right out the box
A good portion of Redcat products are dropshipped....or sold threw an online dealer. That means if you get a defective item, you have to wait for redcat or the seller you bought it from to send a replacement...verses going down to the hobby shop and having them give you a replacement as would be the case with a traxxas/hpi ect.
On the one hand I wish Redcat has a guy to check all models before they leave the warehouse...but that would be a full time job and slow down the fullfillment of orders. Its just not practical to unbox, check the model, power it up and check function, re-package and then do it again several hundred times a day.
But it is nice to hear some honest people point out that this doesnt just happen with redcat's. Any company producing a rc product can have a "bad run" or a quality control issue. For the hubs the OP got to be broken in the box, they must have had an issue with the plastic used or the machine that molds them not working right.
At any rate, how cool is it that the upper guys working at redcat READ the stuff we (their customers) say here?! I mean, when you can get the ear of the guys in charge by calling or by speaking out in a forum, it makes you feel like they care. Dan doesnt get paid extra to read threw RCU forums...LOL. It just shows me these guys do care about customer satisfaction, as well as improving their brand.