acerc

The only problem with your explanation Bill is it does not alleviate the issue of being told one thing and getting another. I had only one dealing with TBM and it was not well. TBM's personnel advised me on what to buy and I bought it. But it was the wrong part, and then I was told it was my problem because I bought it. Yes! Eventually you (Bill) did end up fixing my issue. But once one gets that bad taste in there mouth it does not wash out easily. My best advice would be to take a good look at your staff and your policies. No matter how many good dealing's get posted that bad taste is not welcome by others. And they will go elsewhere. I as well go elsewhere for not wanting another bad taste. And as I stated in an earlier post TBM does not carry anything that can not be obtained elsewhere.

TBMcustomerservice

You are correct, much of what can be purchased from us, can be found elsewhere, that being said, when you look at DLEengines, look at our 2 week turnaround time for repairs, our additional year of warranty coverage, then call horizon and see how long they estimate for a repair. When you purchase a hitec servo, look at others pricing, then look at ours, heck, many of them have to be added to the cart to even see the price we are so low on them we cannot advertise them. Customers come to us because our phones actually work, ring, and are answered as quickly as humanly possible, because we sell the most affordable, largest, and best built ARF's for the price point, we stand behind our products, and typically are able to resolve any issues that may arrise quickly and efficiently, this issue non withstanding.


As I have already stated, give us another try. If there are any outstanding issues I am more than willing to revisit them and see what can be done. Unfortunately the company is run by humans, and mistakes do happen, we do our best to correct them and address them as they come.

joebahl

My Feedback: (2)

I read the whole thread and went to look at Bills site even tho i scratch build most of my planes i buy a foamy or two to fly on weekends or after work. He is taking care of his customers here and if he had more time probly would have fixed this issue before comming to this point. I dont know Bill or anyone in his company and i would order from him ,infact his foam stearman is calling my name but needs some scale touches from me.lol Nice to see a company and its owner these days man up rather than kick the can down the road. Thanks for clearing things up Bill. BTW try to get HOBBYKING to clear up anything in any thread. lmao. joe

corsair183

My Feedback: (6)

I will chip in a few comments in favor of Troy Built. I ordered a set of wing guns for my "Hans Rudel" ESM Stuka. No problems. Everything perfect. The aircraft is holding up well, looks very nice and flies just fine.

A gentlemen on this forum said it was a good idea not to buy right away. Wait till others discover problems and the company fixes them. Good advice except I ignored it when I bought their new Zero. It came right away and I am delighted with it. I am one reason it is currently out of stock. They were available. I know, I have one.

One thing there doesn't seem to be much talk about is what is the alternative to Troy Built and other PRIVATE FREE ENTERPRISE BUSINESSES?

When was the last time you complained about "Customer Service" at the police station? How about the Drivers License office or the Post office? City Building permits? I once complained that I had been waiting 45 minutes at a police station for someone to talk to me. In a few moments, four huge cops, six feet three to six foot five, each weighing well over 240 pounds, all armed and extremely dangerous confronted me and with a big load of gratuitous hostility asked if there was a problem.

Of course Troy Built and HK will never use this approach. They can't afford to for so many reasons.

A roommate told me about the Indian State government that had produced the same car for 40 years! Yes, 40 years. If you import, a 600 percent tariff!

Please be thankful for the unimaginable advantages we have with these ARFS and private free enterprise. To build one of these from a kit could easily take 1000 hours. And when our socialistic policies mature to the point of Europe we will no longer be able to afford even these.

I am sorry that Warthog had an unpleasant experience. He's had a long row to hoe. All told however, we've never had it better than with ESM and Troy Built.

So smile, be happy, and give Troy Built models a big hug.

Corsair 183

airraptor

My Feedback: (66)

Sign up for the TBM newsletter and it lets you know when containers arrive and whats in them. With the ESM planes if not in stock just do a preorder to make sure you get one as most of the time several preorders alread exist..


Just one thing for TBM I know you will make a bunch of money on the electric foamy stuff which is fine everyone is doing it but dont loose your glow/gas stuff like others are going too. Yes you do have the lowest prices on Hitec servos which I will be ordering from you now as Tower did have the lowest prices with the discounts.

TBM some of your servos are marked incorrectly though. Like the HS5245 is 59 dollars or something which I think is the retail price yet tower and everyone else sells it for 39 dollars.

irocbsa

My Feedback: (12)

Stand up response from Bill and the TBM crew. Nothing less than what I have come to expect from them. Cheers.

tonyos

My Feedback: (48)

Hi All It seems like it is not only TBM but , Did you ever try to solve a problem with Nitro Models and Hobby King , I think all ESM models are Junk !!As the saying goes you get what you pay for , It is easy to but together a ARF but takes a little longer to build a model from a kit but well worth the effort , also their are many companys out there that will stand behind there products , we all want a good bang for the buck , so lets NOT help the ones that sell Junk stay in the loop . Just buy from well known people that care Thanks for all for the infoTony Eck

oliveDrab

I paid about $300 for my ESM Bearcat. It flies well, looks great. I'm a happy satisfied customer. (I bought it from VQWarbirds though).

What ESM plane have you had experience with that would cause you to say "I think all ESM models are Junk!!" ?

mikes68charger

My Feedback: (34)

Well it seems to be it is what it is.

Ihave recived a 74in corsair, with DLE55RA from them with no issues, and several Belia 4 blade props.

I do have a ESM B25 from them in the basment, I got it 5 months ago, Ihave looked it over but have not built it yet.

While reading the ESMB25 thread on this site, it seems like ESM has had some real growing paines with this pictular bird. And have had several issues.

Even now, Im hopeing mine has the correct wings, but from what I read I still have to cut off the bottom covering in the center section of the wing and add some cross braceing to help with the twist of the reatracts landing.

I see ESM as really nice war birds, look a lot better than my top flite giants (P40,P51, and P47) but they require more work to get in the air. SO as long as you keep that in mind then your good to go.

I was even able to get parts for an older zdz80 motor from them wich was great as there was no one eles in the us.

fly24-7

A friend of my had very similar issues with the ESM B-25 when Kondor carried it. It took him a bunch of back and forth spaning a year before everything was right. ESM seems to have a questionable track record. Might be a reason Kondor doesn't carry them anymore.

HOT COALS

    !! O !!,  I wish I saw this thread before I bought my Stinson 108.  And hope I don't have any problem. Placed my order on 7/5/ 2013. called on 7/9/ 2013. To place another order and asked about my Stinson. Was told they didn't process  it yet. And  it should  be shipped that day.  Well here it is   7/16/ 2013  NO  STINSON.  Called today to find out the problem, was told it is being shipped to day.  ANOTHER STORY LIE . Well I have to wait and see what happens .  OH  I didn't place my 2nd  order  and don't  think Ill place another. TBM  is history to me.  EVEN IF THEY GAVE A  50% discount' SO!! COUNT ME IN, NOT BEING A HAPPY CAMPER. ALL ready started  on my Stinson 108,  122 w/s .  FLEET &  STINSON FLYER

Wart Hog

My Feedback: (22)

Well fellow modelers, Mr. Bill Badnaruk has come on an open forum, explained that there were some problems at TBM and they are working through them, apologized for the issues with the planes and customer service and asked that we give them a second chance.
It is up to you how you respond, but I for one am going to give them another chance. I am getting together an order for a plane, retracts, engine, servos, etc......
I think they know how everyone feels about their company, good, bad or otherwise and is going to make a genuine effort to make customer service a higher priority at TBM. That was the entire premise behind this thread.
I hope if anyone has a problem with a distributor or vendor they start their own thread, state the facts without any speculation and allow the company a chance to respond. The powers that be at said company may not even know there is a problem.
If you do start a thread, please refrain from using profanity, calling people bad name or using specific names.
We are all adults here. Specific details about the issue, what the company's response is and what the follow up if any was. These are the things that will be of the greatest benefits to your fellow modelers. Having a feud on an open forum doesn't help anyone.

tailskid

My Feedback: (34)

Bill Badnaruk's has only a few posts and a lot of good 'Scores'.....I think people like what he is saying....

acerc

I loved his explanation very much, it was well thought out. But actions speak louder and so far his actions are absent. Such as just 3 post up, another prime example of such non existent customer care. I, unlike some, don't just forget how I was treated. Because like I said, I can get anything TBM has elsewhere. So I ask, "Bill, why should we give your business a second chance when the issues we faced are currently taking place?"

Sessholvlaru

I actually had a good customer support experience with TBM. When I got my ESM Raiden the cowl was a completely different color green from the rest of the plane. I explained my issue and was told to send a photo and that they would send me out a new one and take the bad one back, free of charge. I expressed that I would like to keep the bad one as a spare and they offered me a new cowl at a discount.

As for the O.P, it stinks that one jerk can ruin the rep of an entire company.

KaP2011

My Feedback: (17)

+1, thanks for the heads up!

Wart Hog

My Feedback: (22)

I am a bit confused. Who exactly are you calling a jerk?

Sessholvlaru

Not you. I was referring to customers here reporting getting rude and downright nasty TBM reps on the phone and losing their business.

Sessholvlaru

You were totally not at fault and I am glad the situation appears to have a satisfactory conclusion.

cotman

My Feedback: (10)

Well...that was some interesting reading. I was about to order the ESM Mitchell B-25 and 2 20 DLE engines from Troybuilt. Starting to give it second thoughts now. After reading all 4 pages.... I'm on the fence now as to weather I should order or not. Seems there were more unhappy customers then happy ones responding. I no it's easy for a employee to get on these sites and say "yes, we have had problems... but all is going to be well now". Guess time will tell. But in the meantime..... do I dare invest over $1000.00 to see if it happens. I'll have to give it a little more thought I guess.

Wart Hog

My Feedback: (22)

Ok, Great. I was going to correct you. I was worried you felt either Bill or myself were being jerks. No offense meant. I think the whole situation was handle quite well in the end. Confusion on both of our parts.

Sessholvlaru

I realize my original post could be interpreted in a few different ways. Oops.

Wart Hog

My Feedback: (22)

I truly believe my case was a plane with the wing issue that slipped through the cracks. The ones being manufactured now have the wing issue corrected.
I can tell you, if you go ahead and buy it, you won't be disappointed. It is an impressive plane when assembled. Great looking detail, panel lines molded in and solid wood structure inside. I bought DLE 20's as well as the air retracts with aluminum wheels for it. Even with the issues I have gone through, I am glad I bought it.

HOT COALS

Well it looks like, what I had to say about  TBM disappeared or vanished. Because I don't see it posted.  GOOD LUCK GUYS in getting your problems solved.  ADIOS  AMEGO  TBM  NO MORE FROM  ME.    FLEET  &  STINSON  FLYER.

Wart Hog

My Feedback: (22)

I see your post about 5 or so above this one.