JetcatUSA is still OK now?
#1
Thread Starter
JetcatUSA is still OK now?
Do they always have problems about customer service ,their stock and deliverly time?
I made an order for p140 by a dealer in taiwan last month and he told me it can be shippeddirect from USAto my address.Two weeks passed and I havn't received and tracking no.So,I wrote an email to the dealer and he replied to me that he tried to contact JetcatUSA for 10 days but no responsed.
I decided to send an e-mail directly to Jetcat USA.Sometimes I have to send two e-mail untilBob answeredback to me.The lastest answer isp140were out of stock.It will be re-stock again onlast monday.I wait until on wednesday and still no any tracking no.I sent an e-mail to him again but no answer reply to me until now.
Almost 2 months that I have waited for this engine.Why didn't JetcatUSA tell my dealer that no p140 in stock ata first time,So I can buy another engines instead?
I made an order for p140 by a dealer in taiwan last month and he told me it can be shippeddirect from USAto my address.Two weeks passed and I havn't received and tracking no.So,I wrote an email to the dealer and he replied to me that he tried to contact JetcatUSA for 10 days but no responsed.
I decided to send an e-mail directly to Jetcat USA.Sometimes I have to send two e-mail untilBob answeredback to me.The lastest answer isp140were out of stock.It will be re-stock again onlast monday.I wait until on wednesday and still no any tracking no.I sent an e-mail to him again but no answer reply to me until now.
Almost 2 months that I have waited for this engine.Why didn't JetcatUSA tell my dealer that no p140 in stock ata first time,So I can buy another engines instead?
#2
Join Date: Apr 2007
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RE: JetcatUSA is still OK now?
JetCat USA is often at the whim of JetCat Germany with regards to orders and delivery. I have seen Bob as frustrated as any of his customers since he has little control of it and even predicting deliveries can often be a guess. I have had nothing but excellent service from them and since I like the engine and the support I get from Bob and Scotty, I can live with the occasion when I can't get what I want when I need it.
George
George
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RE: JetcatUSA is still OK now?
By far I am not saying that the Jetcats arn't good engines. They are fantastic. But this is the exact reason why I went to a different brand. I've never looked back.
#10
RE: JetcatUSA is still OK now?
Since you're in Thailand, can you not find out if any European dealers have stock and get it from them? For example, I know UK dealers often have motors on the shelf - I just picked up a 180RX from stock when I was after one last year.
#11
RE: JetcatUSA is still OK now?
JetCat Germany have invested a lot of money in a factory extension, ground was broken towards the end of last year. Success brings with it many issues and maybe not acting fast enough is their one fault till now.
Access to help in Europe is the best its been, this new space will allow more tech people to be taken on and things will get better still.
I know the smaller manufacturers have been able to give better service, but as they sell more can they invest in the future like CAT? Will they always be there to support your brand, look at the manufacturers who have gone...
Dw
Access to help in Europe is the best its been, this new space will allow more tech people to be taken on and things will get better still.
I know the smaller manufacturers have been able to give better service, but as they sell more can they invest in the future like CAT? Will they always be there to support your brand, look at the manufacturers who have gone...
Dw
#12
Thread Starter
RE: JetcatUSA is still OK now?
ORIGINAL: Andrew Bird
Since you're in Thailand, can you not find out if any European dealers have stock and get it from them? For example, I know UK dealers often have motors on the shelf - I just picked up a 180RX from stock when I was after one last year.
Since you're in Thailand, can you not find out if any European dealers have stock and get it from them? For example, I know UK dealers often have motors on the shelf - I just picked up a 180RX from stock when I was after one last year.
Waiting is OK,but they have to updateinformations and always reply to a dealeror a customer.This will helpfor making a dicision to keep waiting or cancel the order and buy another brands that have a stock andready toshipped .