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Evolution Engines and the lack of parts support by Horizon!
01-12-2010, 08:53 PM
#1
Evolution Engines and the lack of parts support by Horizon!
I went to order a new piston and sleeve for my New Evolution .60NX (Since I played with the stock one), and found out that they are backordered untill April. I had a conversation with Horizon over the phone concerning the fact they are marketing an engine with next to no spares available.
They do not have the case, head, bearings, or Piston and sleeve, gasket's, Carb, Head shims or pretty much anything available at the moment. I have to say that this is the worst parts availability I have come across in RC. I ended up ordering another .60NX to have spare parts if I need them.
I even went as far as asking if they would sell me a sleeve assy from another engine. The lame excuse that I was on the phone was that it is a New product and parts are not useally available for them untill the factory catches up.[X(]
They do not have the case, head, bearings, or Piston and sleeve, gasket's, Carb, Head shims or pretty much anything available at the moment. I have to say that this is the worst parts availability I have come across in RC. I ended up ordering another .60NX to have spare parts if I need them. I even went as far as asking if they would sell me a sleeve assy from another engine. The lame excuse that I was on the phone was that it is a New product and parts are not useally available for them untill the factory catches up.[X(]
01-12-2010, 09:08 PM
#4
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RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: MOTORMAN37
The lame excuse that I was on the phone was that it is a New product and parts are not useally available for them untill the factory catches up.[X(]
The lame excuse that I was on the phone was that it is a New product and parts are not useally available for them untill the factory catches up.[X(]
A: No, of course we have no parts yet, it's a new product!
Q: What did you make the engines from?
A: Click... bzzzzzzzzzzzzzzzzzzz
MJD
01-12-2010, 09:10 PM
#5
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: MJD
Q: Do you have any parts for the .60NX?
A: No, of course we have no parts yet, it's a new product!
Q: What did you make the engines from?
A: Click... bzzzzzzzzzzzzzzzzzzz
MJD
Thats about it. I even asked if they could give me a deal on another since I would like it for parts and they have none available, and they said no to that too.
ORIGINAL: MOTORMAN37
The lame excuse that I was on the phone was that it is a New product and parts are not useally available for them untill the factory catches up.[X(]
The lame excuse that I was on the phone was that it is a New product and parts are not useally available for them untill the factory catches up.[X(]
A: No, of course we have no parts yet, it's a new product!
Q: What did you make the engines from?
A: Click... bzzzzzzzzzzzzzzzzzzz
MJD
Thats about it.
I even asked if they could give me a deal on another since I would like it for parts and they have none available, and they said no to that too.
01-12-2010, 09:14 PM
#6
RE: Evolution Engines and the lack of parts support by Horizon!
This is leaving me with a leary feeling about the Evolution choice. Atleast the Magnum .52 XLS can be had for $69.00 and has parts support, and a awesome customer service department to back that up.
01-12-2010, 09:20 PM
#7
RE: Evolution Engines and the lack of parts support by Horizon!
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
01-12-2010, 09:28 PM
#8
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: spaceworm
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
At least you can get parts for Magnum, OS, YS, Tower, GMS, and so many of the others.
01-12-2010, 10:00 PM
#10
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: Broken Wings
I've read that the OS AX.55 works well in the Sundowner with the Jett exhaust. Tower has all the parts for this engine in stock.
Give Horizon some time, they'll catch up.
I've read that the OS AX.55 works well in the Sundowner with the Jett exhaust. Tower has all the parts for this engine in stock.
Give Horizon some time, they'll catch up.
I have a Jett muffler for it. I just want to run it stock to give you guys some "Stock numbers" before I install the cleaned up Cylinder.
I also went a little further after taking the picture with the dremel, and am concerned that the Sleeve might crack and grenade since it is quite thin do to being a .60 in a .46 case.
01-12-2010, 11:20 PM
#11
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RE: Evolution Engines and the lack of parts support by Horizon!
Motorman, why don't you run it? You have a spare engine and what you have is a parts engine right now anyway. It might last a long time, and you can compare the performance to the stock engine!
01-13-2010, 02:01 AM
#13
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RE: Evolution Engines and the lack of parts support by Horizon!
It seems Horizon is not doing that bad job. Few people need major spare parts in general for new engines
and rebuilding an engine does not seems to catch up already many years; better buy 2-3 engines at the
same time ... and stay with the selected engine-type for several years; there aren't that 'big' novelties
and 'great' success stories as advertised by manufacturers and shopkeepers. AND learning how to use
certain engine takes lot of experiements in time .... and doing that again and again every few
months for the next "super-great-novel-engine" turns the RC into engine-(kind-of)testing "business"
isn't it. I wander if someone who is not full-time RC person would need spare parts just in couple
months time since the new engine is introduced. Always almost the spare parts are toooooooo
expensive business for anyone, shopkeepers and ... customers tooo.
Cheers,
Nick
and rebuilding an engine does not seems to catch up already many years; better buy 2-3 engines at the
same time ... and stay with the selected engine-type for several years; there aren't that 'big' novelties
and 'great' success stories as advertised by manufacturers and shopkeepers. AND learning how to use
certain engine takes lot of experiements in time .... and doing that again and again every few
months for the next "super-great-novel-engine" turns the RC into engine-(kind-of)testing "business"
isn't it. I wander if someone who is not full-time RC person would need spare parts just in couple
months time since the new engine is introduced. Always almost the spare parts are toooooooo
expensive business for anyone, shopkeepers and ... customers tooo.
Cheers,
Nick
01-13-2010, 07:48 AM
#14
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: 82blackbird
Motorman, why don't you run it? You have a spare engine and what you have is a parts engine right now anyway. It might last a long time, and you can compare the performance to the stock engine!
Motorman, why don't you run it? You have a spare engine and what you have is a parts engine right now anyway. It might last a long time, and you can compare the performance to the stock engine!
I will run both of them.
It is supposed to be in the 30's all next week.
01-13-2010, 10:35 AM
#15
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: spaceworm
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
You are going to have to work hard to back up that statement about them being throwaway.
I would question a full stock of spare parts with the intro of a new engine. The spare parts would mean they delayed putting out the original engine just to ramp up spares. Like someone else said, why expect spares for a brand new engine when Horizon is probably still trying to stock up the hobby shops/vendors?
I would have had the new liner on hand before doing grinding work on one.
01-13-2010, 11:14 AM
#16
RE: Evolution Engines and the lack of parts support by Horizon!
I can see not having all the parts, but they have not one part in stock that is unique to the .60NX. They do not even have the rear bearing in stock, which in turn is the same size a normall .46-.52 (15 x 28 x 7 for the rear). At least other manufacturers have some of the parts in stock when they put the engine on the market. To not have a crankcase, head, head shims, muffler, Piston and liner, engine bolts, gasket set and carburater in stock. Just hope you do not have a warranty claim because you will be waiting for a long time.[X(] Like I said earlier, I ordered another engine to have for spares if needed since my friend also has one. Show me another engine that is new to the market that has no parts support to follow from the beginning. At least Great planes has limited parts on hand when a new engine is released.
Horizon has next to nothing available for this NEW ENGINE.[X(]
Show me another engine that is new to the market that has no parts support to follow from the beginning. At least Great planes has limited parts on hand when a new engine is released. Horizon has next to nothing available for this NEW ENGINE.[X(]
01-13-2010, 11:51 AM
#17
RE: Evolution Engines and the lack of parts support by Horizon!
You and I both know that it will take too long to investigate spare parts for every new engine being offered. I'll wager that some do and some don't. When I find one that is newly introduced the next time, I'll call about spare parts that day and let you know. You know this about all engines from Great Planes???
Like I pointed out earlier, I would have called about a spare liner before grinding on it since this is a totally high risk and experimental procedure. I would never think of expecting the manufacturer to share any blame for any kind of work like this.
Horizon *may* just have all those spare parts on hand right now. Did you ask?
Like I pointed out earlier, I would have called about a spare liner before grinding on it since this is a totally high risk and experimental procedure. I would never think of expecting the manufacturer to share any blame for any kind of work like this.
Horizon *may* just have all those spare parts on hand right now. Did you ask?
01-13-2010, 12:38 PM
#18
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: blw
You and I both know that it will take too long to investigate spare parts for every new engine being offered. I'll wager that some do and some don't. When I find one that is newly introduced the next time, I'll call about spare parts that day and let you know. You know this about all engines from Great Planes???
Like I pointed out earlier, I would have called about a spare liner before grinding on it since this is a totally high risk and experimental procedure. I would never think of expecting the manufacturer to share any blame for any kind of work like this.
Horizon *may* just have all those spare parts on hand right now. Did you ask?
You and I both know that it will take too long to investigate spare parts for every new engine being offered. I'll wager that some do and some don't. When I find one that is newly introduced the next time, I'll call about spare parts that day and let you know. You know this about all engines from Great Planes???
Like I pointed out earlier, I would have called about a spare liner before grinding on it since this is a totally high risk and experimental procedure. I would never think of expecting the manufacturer to share any blame for any kind of work like this.
Horizon *may* just have all those spare parts on hand right now. Did you ask?
I experimented with the Cylinder, and take full responsibility if it fails.
I just wanted to purchase a back up part for it. I will state it again, I modded it and wanted to buy the parts. The reference to Warranty work is for Customers who actually have a LEGIT WARRANTY CLAIM.
Unless they shipped them a new engine, they have no parts to repair it.I never expected Horizon to do anything but offer replacement parts at the advertised price. I have both checked online, and talked with Customer support. I told them I was doing some experimenting with it, and was told that the Cylinder/Piston is back ordered untill late April.
My new complete .60NX will be here tomorrow, so if my other Cylinder Fails I will have spare parts.
I can allways part out the New engine on EB** or here on RCU after I take what I want off it.
01-13-2010, 01:43 PM
#19
RE: Evolution Engines and the lack of parts support by Horizon!
I find it common with a new product that spare/replacement parts are not available imediately. Converse to your experience I ordered a piston and sleeve for my Evolution 1.00NX and got it as fast as it could ship. But, it's not a brand new to the market engine. I think your assesment of Horizon's customer service as a whole is a bit unfair. I have had nothing but prompt parts delivery on the 4-5 items I have ordered for the purpose of repair/replacement from Horizon. So, if the factory is using all the parts to build complete engines to sell right now and not offering parts individually, that makes sense to me. However, if you had a warranty repair, I bet it would be taken care of quickly for you
01-13-2010, 02:15 PM
#20
RE: Evolution Engines and the lack of parts support by Horizon!
So what is the deal with the new Evolution 60NX. They claim that it fits in a 40 size plane/mount. Has anybody tried it yet? Is it very heavy? How about vibration? Does it have same power output as regular 60's?
(changing the subject slightly)
(changing the subject slightly)
01-13-2010, 04:49 PM
#21
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: hsukaria
So what is the deal with the new Evolution 60NX. They claim that it fits in a 40 size plane/mount. Has anybody tried it yet? Is it very heavy? How about vibration? Does it have same power output as regular 60's?
(changing the subject slightly)
So what is the deal with the new Evolution 60NX. They claim that it fits in a 40 size plane/mount. Has anybody tried it yet? Is it very heavy? How about vibration? Does it have same power output as regular 60's?
(changing the subject slightly)
Yes indeed it is the same size phys and allmost the same weight.
The weight with muffler is approx 18 oz's. As far as vibration goes, It is to cold for me to test them yet.[X(]Specs
Type: 2-Stroke Glow
Displacement: .60 cu in (9.73cc)
Bore: .95 in (24mm)
Stroke: .85 in (21.5mm)
Cylinders: Single
Total Weight: 17.13 oz (487g)
Engine (Only) Weight: 13.93 oz (395g)
Muffler Weight: 3.2 oz (92g)
Crankshaft Threads: 1/4 x 28
Prop Range: 10 x 7 to 13 x 6
RPM Range: 2000 to 17000
Fuel: 10 % to 30% Nitro
Mounting Dimensions: 44mm x 17.5mm
Muffler Type: Cast
Cylinder Type: ABC
Carb Type: Barrel, with two needles
Crank Type: Ball Bearing
01-13-2010, 05:10 PM
#22
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RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: MOTORMAN37
At least you can get parts for Magnum, OS, YS, Tower, GMS, and so many of the others.
ORIGINAL: spaceworm
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
They are not that grteat an engine. They are essentially a throw away. I would question why anyone would want another one, if you expect to be able to get spares, with the inadequate support Horizon is giving the product. But then again, you will likely have the same problem with almost any other engine/importer. Good luck with yours.
At least you can get parts for Magnum, OS, YS, Tower, GMS, and so many of the others.
Not when the engines are brand new on the market. Horizon's behavior is typical of others when engines are first introduced. Besides, it isn't Horizon that's the bad guy. It is the manufacturer. Horizon only makes bills for people to pay. They don't make a single solitary piece of an engine, any engine.
The manufacturer, Sanye, makes more money by selling all of their parts in the form of complete engines. No, you wouldn't think so for what those parts cost the customer, but Sanye has to make available so many engines in order to fulfill their original contract to various distributors. Fall seriously short on that and they could suffer some very stiff penalties. "Could". Selling spare parts will come later on for Sanye. I've been stuck a few times having new model engines that I couldn't fly because of a lack of parts. It sucks. But you pay for being the first to own something, and that is one of the ways in which you pay - sometimes.
A friend of mine bought an American made car back in the seventies. A part broke and his brand new car sat for nearly six months, awaiting a critical part.
Ed Cregger
01-13-2010, 05:44 PM
#24
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RE: Evolution Engines and the lack of parts support by Horizon!
Who would be stupid enough to buy an evolution engine.They don't run in the cold weather.I sent it back to the factory they sent us all brand new engines and they don't run either.
The only solution we had was to put our O.S. engines back on with no problems inb the cold weather......
The only solution we had was to put our O.S. engines back on with no problems inb the cold weather......
01-13-2010, 06:43 PM
#25
RE: Evolution Engines and the lack of parts support by Horizon!
ORIGINAL: Lennie Clark
Who would be stupid enough to buy an evolution engine.They don't run in the cold weather.I sent it back to the factory they sent us all brand new engines and they don't run either.
The only solution we had was to put our O.S. engines back on with no problems inb the cold weather......
Who would be stupid enough to buy an evolution engine.They don't run in the cold weather.I sent it back to the factory they sent us all brand new engines and they don't run either.
The only solution we had was to put our O.S. engines back on with no problems inb the cold weather......
You appear to be inexperienced with model engines, or in your words STUPID for not being able to operate a simple glow engine. After looking at your experience level and recent posts I stand by my opinion of you.Maybe you should stick with electrics since they are easier to tune.
