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  1. #1
    Desert Toad's Avatar
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    Update and lost product key

    Two questions:

    1. I just downloaded the 5.7.7.1 update and none of the new models are available in the program, yet they are all in the aircraft folder?

    2. I recently lost my hard drive. I had everything backed up on a removable drive and dragged it all over. The program says I need to activate but I can't find my disk anywhere for the activation code, what do I do?

    Perhaps the new models aren't available because my program isn't activated?

    thanks!

  2. #2
    Moderator rajul's Avatar
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    Did you install Aerofly5 from DVD or from download? Could you share the model, specifications, and OSX version of your mac computer and the graphics card used.
    Mike Marks
    RCU Moderator
    Aerofly Support Representative http://www.aerofly.com/index.html

  3. #3
    Desert Toad's Avatar
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    Hi there,

    I originally had the DVD, but I've lost it. Running system 10.8.4, 27" iMac, graphics card is AMD Radeon HD 6970M 1024 MB, 3.1 GHz Intel i5 with 4 GB 1333 RAM.

    thanks.

  4. #4
    Moderator rajul's Avatar
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    Did you purchase the usb interface version or gamecommander version? Please post a photo of the usb interface or gamecommander.
    Mike Marks
    RCU Moderator
    Aerofly Support Representative http://www.aerofly.com/index.html

  5. #5
    Desert Toad's Avatar
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    Here is the controller and cable that came with the program.

    thanks.
    Click image for larger version. 

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  6. #6
    Moderator rajul's Avatar
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    The activation code is printed on the disk. You will need that for activation, with the usb interface plugged in. Let me check a few things and I will get back to you.
    Mike Marks
    RCU Moderator
    Aerofly Support Representative http://www.aerofly.com/index.html

  7. #7
    Desert Toad's Avatar
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    Thank you, I rearranged my office to fit my daughters piano in, and the disk got lost in the shuffle. That, and some really important papers. I'm afraid I threw them all away.

  8. #8
    Moderator rajul's Avatar
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    You have two options:

    1. You can buy an upgrade: the mac-version ( AFPD to aerofly5 ); than you get a new DVD and a key printed on the DVD.

    2. If you can tell me the serial number of your usb interface, I will be able to ask the developers to tell me the correct product key depending on that serial number.
    ( Please have in mind: there must be a valid aerofly5 activation in the past to that serial number)
    AND
    I will offer a download link for the aerofly5, so that you can download and make your own DVD.

    Let me know which you prefer.
    Mike Marks
    RCU Moderator
    Aerofly Support Representative http://www.aerofly.com/index.html

  9. #9
    Desert Toad's Avatar
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    I've already updated to the latest version, I'm pretty sure I activated it when I first got the program. If you could retrieve my product key, that would be great.

    thanks!
    Last edited by rajul; 09-13-2013 at 06:42 PM.

  10. #10
    Moderator rajul's Avatar
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    OK got it. I will come back to you later once I retrieve the activation code.

    PS. I removed your serial number in your post for security purposes.
    Mike Marks
    RCU Moderator
    Aerofly Support Representative http://www.aerofly.com/index.html

  11. #11
    Moderator rajul's Avatar
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    I've sent you a PM. Found your activation code.
    Mike Marks
    RCU Moderator
    Aerofly Support Representative http://www.aerofly.com/index.html


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