PLanPLan

Hi,

I have installed the aerofly 5 upgrade (aerofly professional Deluxe Platinum Edition already installed - and working) according to the instructions given with the software. When I start aerofly 5 the startup screen appears for a while and then crashes. The output of tm.log is provided as an attachment (tm.txt).

I've noticed from the tm.log that the program is requesting many files with traditional extensions like ".bmp" or ".tif" while the contents of my directories have extensions like ".ttx". Seems it's not loading some files because of the wrong extension ? Don't know if that helps.

rajul

My Feedback: (58)

Hi,

1) Tell me exactly what kind of hardware you have, especially 3D graphics card, CPU, and any other hardware installed, sound card etc.
2) What is the RAM size?
3) Which operating system are you using?
4) What is the version number printed on your main AF5 disk?
5) How did you install the main disk and patch?
6) Please post a photo of the usb interface or gamecommander you're using

Thanks

PLanPLan

Sorry I thought the key info was included in the attached tm.log file ...

1) Mac Pro 2008/2x2.8GHz Intel Xeon Quad/ 16GB RAM/ GeForce 8800GT - 512MB/ dual 1920x1200 monitors
2) 16GB
3) OS X 10.6.3
4) Version 5.0.3.5
5) Disk installed exactly according to the instructions AFAIK (dragged disk 1 DMG and disk 2 DMG onto desktop, double clicked on "AeroFly_5.0.3.5.dmg", dragged AeroFly 5 folder to dektop, removed old DMG files, opened AeroFly folder and double clicked on icon - starts up, seems to be trying to load data, then crashes). There was no patch for the OS X version I could find (only an *exe for Windows).

6)

rajul

My Feedback: (58)

Did you get any error message during copying of the dmg files or during the installation?

PLanPLan

No, I did not notice any error messages during the copying of the dmg files or the installation. I have tried reinstalling numerous times to see if that made any difference but no luck I'm afraid.

PLanPLan

Since I haven't posted it before please find attached my OS X Aerofly 5 crash report ...

rajul

My Feedback: (58)

There is a possibility of some missing files. Could you post a screenshot of the contents of the AeroFly 5 folder including the scenery sub folder?

PLanPLan

OK, images of the Aerofly 5 folder and scenery sub folder (had to take three screen grabs) are provided below -

rajul

My Feedback: (58)

Could you tell me what type of file system is on your hard drive? Thx

PLanPLan

My hard drive is formatted with the Mac OS Extended (Case-sensitive, Journaled) filesystem.

Just out of interest, assuming this problem can't be resolved, what is the policy on refunds from ikarus ?

rajul

My Feedback: (58)

Could you check whether these files exist in your AF5 folder

'scenery/us-bennetfield/spot_landing.png'
'objects/helpers/helperline_color.tif'
'scenery/us-bennetfield/spot_landing_onesided.png'
'objects/helpers/helperline_color.tif'
'scenery/us-bennetfield/spot_landing_circle.png'

Thanks. Let's try to get this thing to work first

PLanPLan

Looking at my AFPD installation (as opposed to Aerofly 5) gives the following results -

rajul

My Feedback: (58)

Plan, sorry my bad. Pls check for the files in your AF5 folder

PLanPLan

Examining the Aerofly 5 folder produces the following -


Taking the scenery/us-bennetfield folder as an example there are files with the same name but different extensions e.g. spot_landing_circle.ttx rather than png.

rajul

My Feedback: (58)

Hi dale, first time I'm seeing missing files. I am forwarding your case to IPACS. Please PM me your email contact and I'll get someone from IPACS to help you out.

PLanPLan

Contact details PMed ...

rajul

My Feedback: (58)

Hope the patch worked fine for you.