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Spektrum My Spektrum updates

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Old 02-15-2016, 04:08 AM
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Muripilot
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Because on your official site I do not get the response of you, I will ask you here. I bought a transmitter DX18QQ about 2 years ago and successfully registreted and updated it on your official website. Now, I would like to re-update it on your own page, but despite registration I no longer have the possibility of updates, because it write that the transmitter is already registreted and that I have to contact previous owner that he has to check out the transmitter, even though I was the first and I am the only owner. I wonder why my transmitter is not on your internet site under my device, that it could be updated. Greetings Uros Murkovič.
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Old 02-15-2016, 07:57 AM
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AndyKunz
 
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Uros, did you use the "I have an issue" link to send your e-mail? Of did you use the local Service Center connections? I don't see a PM from you in my in-box.

If you created a second account, then you cannot access the equipment on the first account.

Why don't you PM me your serial number and I will investigate this for you. Also your e-mail address(es) so I can check the accounts.

Andy
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Old 02-15-2016, 10:24 AM
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Thank you Andy for your support.
I have successfuly update my transmitter with your help.

Kind regards,

Uroš
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Old 02-15-2016, 10:54 AM
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You're welcome!

Andy
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