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DataSafe 2

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Old 04-13-2004, 01:23 PM
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JohnnyAlm
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Default DataSafe 2

I installed the DataSafe 2 software and it won't detect the serial port device. I tried it on 2 computers and it didn't work. One was XP and the other NT. I called Horizon and they said that Palm Pilot soft ware blocks the serial port even though The Palm Pilot is using a USB port. I removed the Palm Pilot Hot Sync Manager from the startup tray and still won't recognize the serial port device. Any suggestions or patches? I can't remove the Palm Pilot software completely as I need it daily at work.
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Old 04-15-2004, 01:42 PM
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dsnyder
 
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Default RE: DataSafe 2

As long as the palm pilot programs are completely turned off, and are not accessing the port it should be able to recognize the datasafe interface. I don't have much other assistance I can provide here, it may be best for you to give a call to our product support staff at 877-504-0233 when you are sitting at your computer so we can try to assist further. Our product support department is open 8am to 7pm central time.
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