L Switzer

Super J 3 Cub for $133.94 (American) was received on Nov. 01/2006. Cowl was cracked, and instructions from Nitroplanes were to return cowl for replacement. E-Mail confirmation from Nitroplane was that damaged cowl had been received, and that a replacement cowl and a canopy part missing from the kit would be shipped. Because merchandise was not received, after numerous E-Mails and a telephone message, further correspondence suggested that it "appeared" that cowl was shipped on Jan11/2007. Today is March 09/ 2007 and nothing has been received!!!!

Five months later, this example of Customer Service is appalling. I cannot complete the kit, and the price for the kit has long ago been debited from my account. I have even suggested that the damaged cowl be returned, and I will attempt to repair the cowl myself. No answer!!!

Having never experienced this kind of situation before, I am at a loss as to what further action I can take to have this matter resolved.

Lloyd.

alfredbmor

Have you tried the nitroplanes forum?
http://www.rcuniverse.com/forum/forumid_456/tt.htm
Take a look at there and maybe you can work something out.
Alfred.