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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 2:28 AM   
ddlstang


 

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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 12:10 PM   
RCFlyerDan


 

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ORIGINAL: gruntled


[

Hello Juan:

I paid $800 to Eric on 06/24.


Just curious Gruntled? I thought Jet Central engines had a life time warranty? Why are you paying $800? Was it due to an accident?

Just asking, because not a super happy JetCat owner of their service?



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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 12:32 PM   
BluFox



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Status: offline 		Dan:

To answer your question of why the $800 was paid, it was a customer approved repair of his turbine after a crash. The crash was believed to be the result of airframe failure. This customers turbine was -0- timed as a result of the approved repairs. His LifeTime Warranty remains in force.

Thanks for the question.

Regards,
Eric


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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 12:37 PM   
RCFlyerDan


 

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ORIGINAL: BluFox

Dan:

To answer your question of why the $800 was paid, it was a customer approved repair of his turbine after a crash. The crash was believed to be the result of airframe failure. This customers turbine was -0- timed as a result of the approved repairs. His LifeTime Warranty remains in force.

Thanks for the question.

Regards,
Eric


Thank you Eric! One of my Jet Students has one of your engines, and it just runs and runs, and starts, and starts........I was thinking that it was a wreck. So, a wreck, I don't expect to be covered under warranty. Thanks again!


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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 3:51 PM   
gruntled


 

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Dan:

My understanding is that there are also other situations where the LTW may not apply such as if the second owner does pay the $250 transfer fee or if the turbine has already had more than 2 owners, etc. There is not a lot of fine print that goes with it, but there are a few restriction. I am sure Eric has the details posted somewhere.


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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 4:11 PM   
RCFlyerDan


 

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Status: offline 		I knew about the $250 transfer, but didn't know that the third owner couldn't get a transferable warranty. Will keep it in mind, but will go new, when I go.


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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 5:02 PM   
rcjets12



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Status: offline 		I have to say I have a Super Eagle that I got like a month or two of the lifetime warranty. I have had this engine for a while but did not fly it that often. After about 10 hrs of use I had to send it in for service because flames came out the front of it. From what I thought was going to be a simple and inexpensive service came out to be a $700.00 repair. This engine has always had a FOD screen by the way. After Two weeks I was told that the turbine needed bearings and new combustion chamber and a few other items. I guess thing happen but I was dumb founded that after 10 hours I needed to change these item and with no warranty nothing I could do. After I paid the bill I did get the engine back from Eric pretty fast something like 4 days or so which was great as it gave me time to put it back in my F-15 before KY Jets.

Yes I was disappointed that after 10 hours I had to changed Items that I thought would at least last longer. However I do have to say that every time I needed something from Eric he has come through with the exception of a stupid Fod Screen that he said was ship to my job multiple times but never received but I finally received at KY Jets. As for the person that bought the two engines the Bee and Rhino Is a friend of mine who was at KY Jets and was having problems with the Bee and could not get the help he wanted but towards the end of the event got it fix, but did get to fly his F-86. I was told by him just yesterday that he still dealing with Juan because he was having issues with his Rhino. He is now happy with his turbines.

As with any companies you will have your good, bad and ugly and we as consumers need to tell the truth when something happens whether is about good service or bad service and if we have bad service as we all know it will spread faster than any good service, but without feedback the manufacturers can’t fix the problems that they may be having. I will do some major thinking of what turbine I will put in my NIB Bandit that I just got for my BDay especially after seeing the issues at KY Jets.

< Message edited by rcjets12 -- 8/14/2011 9:12 PM >


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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 5:48 PM   
RCISFUN



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Status: online 		rcjets12 I'm trying to understand what you meant by:

"I have to say I have a Super Eagle that I got like a month or two of the lifetime warranty. "

Did you purchase the engine new or used?
If you purchase new then what does you statement mean? Did you mean to write that "I got like a month or two before the lifetime warranty was offered by Jet Centrall? (circa Four or five years ago?)



I have had this engine for a while but did not fly it that often. After about 10 hrs of use I had to send it in for service because flames came out the front of it. From what I thought was going to be a simple and inexpensive service came out to be a $700.00 repair. This engine has always had a FOD screen by the way. After Two weeks I was told that the turbine needed bearings and new combustion chamber and a few other items. I guess thing happen but I was dumb founded that after 10 hours I needed to change these item and with no warranty nothing I could do. After I paid the bill I did get the engine back from Eric pretty fast something like 4 days or so which was great as it gave me time to put it back in my F-15 before KY Jets.

Here again if it was under life time warranty this should have been covered, unless the damage was crash induced, and if it was purchased long ago then there was no LTW in effect.



I'm just trying to understand what was meant

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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 7:32 PM   
rcjets12



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quote:

ORIGINAL: RCISFUN

rcjets12 I'm trying to understand what you meant by:

''I have to say I have a Super Eagle that I got like a month or two of the lifetime warranty. ''

Did you purchase the engine new or used?
If you purchase new then what does you statement mean? Did you mean to write that ''I got like a month or two before the lifetime warranty was offered by Jet Centrall? (circa Four or five years ago?)



I have had this engine for a while but did not fly it that often. After about 10 hrs of use I had to send it in for service because flames came out the front of it. From what I thought was going to be a simple and inexpensive service came out to be a $700.00 repair. This engine has always had a FOD screen by the way. After Two weeks I was told that the turbine needed bearings and new combustion chamber and a few other items. I guess thing happen but I was dumb founded that after 10 hours I needed to change these item and with no warranty nothing I could do. After I paid the bill I did get the engine back from Eric pretty fast something like 4 days or so which was great as it gave me time to put it back in my F-15 before KY Jets.

Here again if it was under life time warranty this should have been covered, unless the damage was crash induced, and if it was purchased long ago then there was no LTW in effect.

I'm just trying to understand what was meant


Yes I got it new right before the life time warranty and only after 10 hrs No Crashes. I'm paying $700 in repairs for bearings combustion chamber and other small parts. Not to comforting for the price we pay for these things.





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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 9:00 PM   
RCISFUN



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quote:

Not to comforting for the price we pay for these things.

I don't want to start a debate, it has been my experiance with other manufacturers that for this type of repair that seems to be on par.

My one buddy had a RAM 1000 rebuilt, paid 900 and it ran for two flight before the supposive new bearings let go. Carlos would not do anything except to offer to buy back the new combustion chamber!
My other buddy had a Wren 54 in which the bearings went bad, it took out most of the internals, the bill was going to be $1400, luckly Ron B. cut him a break and charged him $800.
My buddies with Jet Cats have shared simular stories reciving close to the same dollar amount that you stated for far less parts...

Hence the beauty of the LTW, unfortuntually you got your turbine prior to it comming on line

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RE: Anyone sent a motor to Jet Central for repair this ... - 8/14/2011 9:18 PM   
RCFlyerDan


 

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Status: offline 		My vote is to sell it honestly on the open market, and replace it with a newer version under warranty. IMHO.....of course. I know $$ can be the factor though too.


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RE: Anyone sent a motor to Jet Central for repair this ... - 8/15/2011 5:43 AM   
757Driver



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quote:

ORIGINAL: rcjets12


quote:

ORIGINAL: RCISFUN

rcjets12 I'm trying to understand what you meant by:

''I have to say I have a Super Eagle that I got like a month or two of the lifetime warranty. ''

Did you purchase the engine new or used?
If you purchase new then what does you statement mean? Did you mean to write that ''I got like a month or two before the lifetime warranty was offered by Jet Centrall? (circa Four or five years ago?)



I have had this engine for a while but did not fly it that often. After about 10 hrs of use I had to send it in for service because flames came out the front of it. From what I thought was going to be a simple and inexpensive service came out to be a $700.00 repair. This engine has always had a FOD screen by the way. After Two weeks I was told that the turbine needed bearings and new combustion chamber and a few other items. I guess thing happen but I was dumb founded that after 10 hours I needed to change these item and with no warranty nothing I could do. After I paid the bill I did get the engine back from Eric pretty fast something like 4 days or so which was great as it gave me time to put it back in my F-15 before KY Jets.

Here again if it was under life time warranty this should have been covered, unless the damage was crash induced, and if it was purchased long ago then there was no LTW in effect.

I'm just trying to understand what was meant


Yes I got it new right before the life time warranty and only after 10 hrs No Crashes. I'm paying $700 in repairs for bearings combustion chamber and other small parts. Not to comforting for the price we pay for these things.




I'm sitll not getting it. If you purchased the engine from Jet Central then it has been covered under the terms of the LTW since the purchase date.
If you accuired the engine in any other way, you had 30 days from date of purchase (ONLY FROM AN ORIGINAL OWNER) to file the proper paperwork with Jet Central and pay the transfer fee. This transfer would also cover the engine under the LTW.

Just so I'm clear, coverage under the terms of the LTW are like being pregnant, you either ARE or ARE NOT! There is no warrenty that "has two months left".
It appears that you are mistaken in your understanding of the terms and conditions of the LTW offered by Jet Central.

Eric, you remain the professional, dedicated and commited to the best customer service and support this hobby has to offer. My support and loyality to Jet Central have been earned, by example and personal experience. This is simply another fine example of how true professionals, like Eric, conduct themselves when mistakes are discovered.

UNSPONSORED PILOT, proud owner of Two Rabbits and a Rhino.

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RE: Anyone sent a motor to Jet Central for repair this ... - 8/15/2011 5:53 AM   
smitty1001



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Status: offline 		I think I get it - he got the engine a couple months before Jet Central first introduced the Lifetime Warranty. That sucks but we've all had high repair bills especially before the market has become customer-centered as it has in the past few years. Obviously from a biz point of view JC couldn't issue amnesty to turbines already out there so in this case he just missed the ovulation - he is NOT pregnant! The good news is, from now on, he is guaranteed fertilization on any model beginning any time.

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RE: Anyone sent a motor to Jet Central for repair this ... - 8/15/2011 7:05 AM   
757Driver



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Status: offline 		I'm slow, I understand now. Thus the value of the LTW has been realized!

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RE: Anyone sent a motor to Jet Central for repair this ... - 8/15/2011 2:56 PM   
basimpsn


 

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Status: online 		I paid 1000 bucks to get rid of my Rhino LOL, Didn't want to deal with Eric (Talking me down)anymore If there was another way to send my engine to mexico for service I would have kept it.

http://www.rcuniverse.com/forum/m_7516997/mpage_4/key_basimpsn%2Crhino/tm.htm


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RE: [Deleted] - 8/17/2011 5:18 AM   
RCKen



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Status: offline 		Ok guys, this is absolutely ridiculous. This thread has gotten way out of control. I have removed a large chunk of the thread as this should have never been out in public.

Since the original problems seems to have been solved I'm going to go ahead and close this tread

ken


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