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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> Radio Manufacturer Direct Support >> Hitec/MultiPlex Radios- Ask Hitec Customer Service >> Response time
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Response time - 9/7/2011 5:38 PM   
bbbair


 

Posts: 924
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Joined: 1/7/2003
Last Login: 5/17/2013
From: Belleville, ON, CANADA
Status: offline 		I sent off an inquiry to the Service Centre (service@hitecrcd.com) on the weekend - how long is the average response time for a question?



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RE: Response time - 9/7/2011 9:07 PM   
bbbair


 

Posts: 924
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Joined: 1/7/2003
Last Login: 5/17/2013
From: Belleville, ON, CANADA
Status: offline 		...and the answer is 48 hours



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RE: Response time - 9/7/2011 10:07 PM   
A.T.


 

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From: Auckland, NEW ZEALAND
Status: offline 		That will vary greatly depending upon when the 48 hours started.
If question sent on a Friday evening or Saturday morning, that is a very rapid response given that like most similar distributors,  Hitec RCD Poway USA, do not operate a  seven day a week business and at present:
Summer schedule. .". 9 hours days and every other Friday off. - Mike."

Alan T.

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All Forums >> Radios, Batteries, Clubhouse and more >> RC Radios, Transmitters, Receivers, Servos, gyros >> Radio Manufacturer Direct Support >> Hitec/MultiPlex Radios- Ask Hitec Customer Service >> Response time
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