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need RMA number - 1/11/2012 11:52 PM   
rhodesengr


 

Posts: 52
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Joined: 12/31/2011
Last Login: 1/14/2013
From: Pleasanton, CA, USA
Status: offline 		In my recent order #466524, the Dynam USB Flight controller is defiective. I'd like an exchange. The x-axis on the right stick does not work. I tried it on two computers with three different simulators. All showed the same thing. A different controller  I have works fine so the software is ok. Per the website, I sent an email to support@ on Monday  but never got an answer. i can't get through on the phone. Who pays for shipping it back? Overall all the customer support for xheli seems to be lacking.


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RE: need RMA number - 1/12/2012 6:13 PM   
flyowa


 

Posts: 22
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Joined: 1/10/2012
Last Login: 2/10/2012
From: , IA, USA
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caviat emptor

http://www.la.bbb.org/business-reviews/Remote-Control-Airplanes-Cars-Boats/XHelicom-aka-Zhobby-in-City-of-Industry-CA-100056369



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RE: need RMA number - 1/12/2012 8:08 PM   
Forum support1


 

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From: la puente, CA, UNITED KINGDOM
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quote:

ORIGINAL: rhodesengr

In my recent order #466524, the Dynam USB Flight controller is defiective. I'd like an exchange. The x-axis on the right stick does not work. I tried it on two computers with three different simulators. All showed the same thing. A different controller  I have works fine so the software is ok. Per the website, I sent an email to support@ on Monday  but never got an answer. i can't get through on the phone. Who pays for shipping it back? Overall all the customer support for xheli seems to be lacking.




RMA sent.

Eric

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RE: need RMA number - 1/12/2012 9:51 PM   
flyowa


 

Posts: 22
Score: 100
Joined: 1/10/2012
Last Login: 2/10/2012
From: , IA, USA
Status: offline 		.

< Message edited by flyowa -- 1/13/2012 9:58 AM >

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