SteveGross
Posts: 4
Score: 100
Joined: 9/7/2011
Last Login: 5/16/2013
From: Albuquerque, NM, USA
Status: offline
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2 planes purchased, one of them almost perfect (rod was interferring with the blade/spinner path, that FW-190 is a beautifully detailed flier. It was just never tested after mod (Crashproofing) lack of attention to detail for $ 380.00 . Others (LHS) fixed and/or show me how to fix that one. The other plane, not a plane i wanted or cared about but salesman highly, highly reccommended so I bought in trust. a hawkfighter, was a sham, both planes expensive but this one I'd sale for 150.00 to get rid of the memories. They redefined "PNP" on one of these! $ 360.00 plus gave me a plane no local hobby shop or even friends who have a hstory and have worked in RC shops (7 years) would touch. KP staff said "competition would not help me but, they took the time for a product they did not sale and fixed the FW-190 for free and tried their best to help with that hawkfighter. No hardware, no instructions, no pre-papared manor/method to mount the wings (PNP?) rods in the box with nowhere to place them (PNP?), nothing predriiled , not intuitive or no assembly defined, no explanations, no service, (PNP?) everyone here was lost as to how to proceed. Importantly, a wonderful attemp by a female who tried her best to help, even called to express her concern on a late Satiurday night (wonderful KP employee) but, never really heard me (understood) as I explained the issues and, there were many.,.too many. She had little knowledge of consturction, I felt. What she described as rod positioning and wing mounting was impossible for me (or others) to interprete or comply with. Not at all as she or their video described but for me it was purchased as PNP. No one there who possibly could have helped, cared enough to return a phone call, to help. It was just tossed in the box for me to figure out and I couldn't and no one else here could either, not as a PNP, anyway. Another friend in the business told me if he had the directions, hardware and dome understanding of what KP midified, i ws to give him a day or more and he'd try his best to get it in the air, for me. Never mind.
Having ordered 4-6 planes from others now, frt cost are usually about $30.00-40.00 per plane and, takes about 3-4 days, at most. These two shipped for $160.00 and took 14 days. Local USPS says about $ 50 at most as first plane arrived in 9 days, the other in 14. My frt cost complaints resulted in a $ 25.00 refund. I expected about a $100.00 or more for a 14 day delivery .
Nutshell.. PayPal complaint filed by me and due to technical error on thier end (PP), KP got paid and and I was refunded for that plane. For me, that was not the point. I have a healthy budget for the toys I so enjoy. I am a heli guy/builder. 400-800 class and, for years now. So, far, I have had a great experience purchsing and, planes also. After this experience, perhaps I should stick to helis or, planes from others.
Please note, That FW-190 I am proud to own. But, there has never been a company who wouldn't respond to my calls for assistance, until now. NO one has ever charge the sort of frt prices they did me. Note: 2 days from HK is $ 40 bucks for a 700 nitro shipped to me. Planes are traditionally so much simpler than the helis I build. But, the hawkfightwer was suppose to be PNP and stumped us all. $ 150 bucks to you if you want it and as is, and my warnings and blessings if you buy it. I wouldn't suggest you buying from me, though. Off to the "dead" corner of my garage until I toss it is my current thoughts.
Sad experience. My last experience with KP.
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Killerplanes - 
and returned his money. Like everything else he says, this is simply another lie. Paypal is an HONEST payment service, and denied his claim.
ec 13, 2012;Payment from:Paypal;We have issued a credit to your account for the transaction. We apologize for any inconvenience this may have caused and appreciate your business with PayPal.