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USPS, Service with a smile. The Sequel - 4/4/2012 11:46 PM   
dbacque


 

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A few days ago I ordered some parts for my latest project. Today when I got home the familiar priority mail triangular tube was on the doorstep, but with a twist. Or actually with a bend. The box was crushed flat, folded in two, ripped open and taped closed with parts hanging out. Holy cow, I can't believe they even delivered it! The carbon pushrods were all exploded and several items were missing.

I took it and ran down to the Post Office. After waiting in a very long line, when I showed it to the clerk he asked if it was fragile. Blank stare from me. He asked again if it was fragile, I said "It's folded in two!". He said, and this is the part I love, "If it's not marked fragile it should be fine"!!!!! What freaking planet do these people come from?

The vendor is shipping new parts out, I knew they would, but I had to take the mangled box in to see what they thought of it. I guess we now know what they think. If it's not marked fragile it should be fine.

Dave

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 1:19 AM   
scale only 4 me



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It would be funny if it did cost some one money,, still one out of a million can happen

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 2:07 AM   
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USPS. doesn't insure anyway unless you pay the extra for it. Even if you do buy it, if something happens to your package it takes an act of god to get any money from your claim. One of the first things they ask me when I'm mailing a package is, is it fragile?? Anything I have to send that is fragile or worth any money I spend the extra and ship UPS. To date, I have never seen anything like that from the post office. That's a speak to the manager problem you have, not speak to the dumbass behind the counter problem. Then you must mention what the dumbass behind the counter said to you to the manager.

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 4:38 AM   
jester_s1


 

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It's not their problem. Actually, it's not anybody's problem at USPS. The guy who broke your package is probably paid based on how many boxes he processes, not how many he keeps from breaking. Whoever unloaded your squashed package didn't do it and, again, he's only paid for unloading packages, not making sure they are ok. And, of course, the delivery man is only paid to deliver, so it's easier for him to do his job and then let the customer service reps deal with you later. So nobody knows who did it, nobody cares, and the rep's only job is to get you out of the building as fast as he can.

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 11:53 AM   
jbdismukes


 

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And they STILL can't operate in the black.  I wonder how much USPS would save if they stopped designing/printing so many different stamps.  That would eliminate the expenses of a lot of artists, engravers, printers, support staff and printing equipment.  They are a postal service, not a hobby shop for stamp collectors. 

Jack

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 1:11 PM   
scale only 4 me



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Jack,, seriously,, that's not even a drop in the bucket.

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 3:09 PM   
LesUyeda



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"And they STILL can't operate in the black."

That's why they can't operate in the black. There is absolutely NO incentive to do so:-(((((((((((((((

Les

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 3:29 PM   
Flyin Beagle



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When he asked me if it was fragile I would have been tempted to bop him on the head with it and ask him if his head is fragile, Its not marked so it should be OK. What a douchebag.

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 5:17 PM   
Handiman


 

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That isn't a oooops kind of issue.
That box had to be crushed and then crushed again and again.
That was someone showing off how he could get away with something.

I bet his mother is proud.




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RE: USPS, Service with a smile. The Sequel - 4/5/2012 5:34 PM   
dasintex



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The best news I received was hearing they were going to possible lay off about 100,000 of those useless postal workers, close a bunch of branches and stop working on Saturdays; the only thing the USPS is good for is that it is actually cheaper to send stuff through them, but it may be worth it to avoid the hassles associated with the USPS and pay extra and send your stuff through UPS or FEDEX; what business do you know closes at 4:30pm on normal working days, who cares if they are open on Saturdays; why should I waste my day off on Saturday to deal with their sorry attitudes, when they should be open to at least 6pm during the week, the USPS is totally pathetic and I am not suprised by the attitude you received or the condition of your stuff, so typical of such a lame organization.

Do you think I may possible HATE the Postal Service, Hell Yes I do, there isn't a more worthless organization then the USPS!

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 6:57 PM   
JollyPopper



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A couple of us were just discussing a couple days ago how far the postal workers had fallen in the last 40 years or so. I can still remember when they all wore uniforms and looked professional. If they came to your neighborhood to walk a route, they drove there in a post office vehicle that was clean and neat. They carriers were all friendly and well groomed and went out of their way to help everyone. Some of the people they have delivering mail now would be shot if they drove into your yard after dark dressed they way some of them are dressed and driving the junk that some of them drive now. But this is simply indicitave of the whole US culture. I can also remember when over the road drivers were dressed in uniforms and were professional drivers who took pride in their work. Now a good many of them dress as bums and delight in terrorizing drivers of smaller vehicles. It simply goes on and on. And it's sad.


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RE: USPS, Service with a smile. The Sequel - 4/5/2012 10:46 PM   
tacx



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They are going down the s__t hole.

Here is an example of the stupidity......

I buy something from overseas that requiers a signature. Of course I am never home when it is delivered so USPS leaves a form saying it will be at the post office for pick up. I go to the post office and I am required to sign for it. BUT, they don't ask me for any ID? I could have my neighbor go sign for it as long as he signs my name. Or, someone could come along and remove the form from my front door and go the post office and sign my name and get my package. So what is the point of having to sign for it??

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 10:55 PM   
Luchnia


 

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quote:

ORIGINAL: tacx

They are going down the s__t hole.

Here is an example of the stupidity......

I buy something from overseas that requiers a signature. Of course I am never home when it is delivered so USPS leaves a form saying it will be at the post office for pick up. I go to the post office and I am required to sign for it. BUT, they don't ask me for any ID? I could have my neighbor go sign for it as long as he signs my name. Or, someone could come along and remove the form from my front door and go the post office and sign my name and get my package. So what is the point of having to sign for it??


It lets the sender know someone signed for it and makes the postal service feel important. After all, haven't you heard the oxymoron "Postal Worker" or "state worker" ????

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 11:03 PM   
Lone Star Charles


 

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My father was a rural mail carrier.  After 34 years of service (including his WWII service with the Flying Tigers), he was able to retire as part of the Post Office reorganization act in 1970.  He got the job from his father who carried the same route on horseback.  When I was around six or seven years old, I used to go to the post office with him in the afternoon after the mail truck came in to help him sort the mail for the next day's delivery.  One day I asked him what the word "Fragile" meant.  He said that it meant "throw it underhanded", but then followed up with the correct explaination about how the package should be carefully handled.  I always suspected that the Post Office would go downhill after he retired.  Maybe it has.

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RE: USPS, Service with a smile. The Sequel - 4/5/2012 11:23 PM   
scale only 4 me



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IMO the USPS has two issues,,

1- Money,,their First class mail revenue source has all but dried up with email and online billing/bill-pay etc.. just a sign of the times and it's no fault of their own,, you can't compete with "Free" If they didn't have the shipping parcel service they'd have gone under already,, How they think continuing to raise rates will attract more revenue I don't know.. But that's Government logic for ya.

2- Declining customer service,, this is also a wide spread problem across the country,, it gets worse depending on where you live or do business,, My Local small town post office and delivery people are top notch, very polite and helpful always,, But when I lived in Los Angeles and had to go the those offices it was a nightmare every time, rudeness was the norm.

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RE: USPS, Service with a smile. The Sequel - 4/6/2012 12:37 AM   
Airplanes400



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Actually it's not so much the workers as it is the managers. The managers are the slackers that are costing the postal service money. The only way a company can lose 9 billion dollars in a year is because they are mis-managed by thousands of inept and highly over-paid managers. Nepotism also runs deep in the postal service. There is a psychotic woman who manages the Lucern (Lake Worth) office simply because her husband is a senior manager in the postal service. This woman makes $103,000.00 a year just because her husband put her in that position. To top it off, she hates people too! Then there is a guy who manages the Greenacres branch who makes every stupid and wrong decision known to mankind.

The only thing the post office cares about is getting your letter or package delivered to you ... no matter what its condition when it arrives!

The few postal workers I know of can't wait to get out of the postal system. They all think it's crazy! They are all given tons of work every day, and not enough time to complete it. They are under lots of pressure for every second of the day, and most never have time to take thier lunch breaks. That's why they don't have time to be friendly anymore. They are always walking fast and talking fast just to get their job done by 6PM. Their jobs suck. I'm surprised they all don't get strokes or heart attacks within the first month they work. I bet they all have high blood pressure and hypertension.

I'm willing to bet that the postal clerk who said, "If it's not marked fragile it should be fine" has given up on the postal system and realizes he can't fight the stupidity anymore. He's probably counting down the days until he retires just to keep his sanity. Besides, they can't tell you what they really think or they will be fired.

< Message edited by Airplanes400 -- 4/6/2012 1:03 AM >


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RE: USPS, Service with a smile. The Sequel - 4/6/2012 1:41 AM   
Gray Beard


 

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quote:

ORIGINAL: JollyPopper

A couple of us were just discussing a couple days ago how far the postal workers had fallen in the last 40 years or so. I can still remember when they all wore uniforms and looked professional. If they came to your neighborhood to walk a route, they drove there in a post office vehicle that was clean and neat. They carriers were all friendly and well groomed and went out of their way to help everyone. Some of the people they have delivering mail now would be shot if they drove into your yard after dark dressed they way some of them are dressed and driving the junk that some of them drive now. But this is simply indicitave of the whole US culture. I can also remember when over the road drivers were dressed in uniforms and were professional drivers who took pride in their work. Now a good many of them dress as bums and delight in terrorizing drivers of smaller vehicles. It simply goes on and on. And it's sad.

Back then it used to be Civil Service. To work at the post office you had to be a Vet and take a test, not only take it but pass it. It hasn't been a US Government postal service in years. I use them quite often and have only had to deal with one young butthead. That was once, the rest of te time they have been fine. My carrier is a butthead and English is not HER first language. 40 years ago she would not have been able to get a job with the postal service. The times have changed a lot but this was a case to demqand a few moments with the manager. That package had no accident, someone did that just for the fun of it. I use the postal service all the time without any problems.

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RE: USPS, Service with a smile. The Sequel - 4/6/2012 1:45 AM   
Taz_Hobbies


 

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quote:

ORIGINAL: dbacque

A few days ago I ordered some parts for my latest project. Today when I got home the familiar priority mail triangular tube was on the doorstep, but with a twist. Or actually with a bend. The box was crushed flat, folded in two, ripped open and taped closed with parts hanging out. Holy cow, I can't believe they even delivered it! The carbon pushrods were all exploded and several items were missing.

I took it and ran down to the Post Office. After waiting in a very long line, when I showed it to the clerk he asked if it was fragile. Blank stare from me. He asked again if it was fragile, I said "It's folded in two!". He said, and this is the part I love, "If it's not marked fragile it should be fine"!!!!! What freaking planet do these people come from?

The vendor is shipping new parts out, I knew they would, but I had to take the mangled box in to see what they thought of it. I guess we now know what they think. If it's not marked fragile it should be fine.

Dave


Deal with type of delivery service 3000+ times a month! USPS will end up putting me in the looney bin!

We currently have 14 packages this month so far that have just vanished, they were scanned "Out For Delivery" which means they were on a truck going to a customers delivery address and never arrived, nor were they ever scanned again!

I met with Fed Ex day before yesterday... My account is open and I am waiting on my printers & software!


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RE: USPS, Service with a smile. The Sequel - 4/6/2012 5:02 AM   
dbacque


 

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I knew when I took this package back to the Post Office I was only going there for entertainment value. I got more than I expected when I was told that if it's not marked fragile it should be fine. It was great that he didn't know what I wanted when I put the pretzel on the counter and said this was just delivered to me. The fact that it was delivered bent in half with parts hanging out and taped back on with no thoughts of "gee, something's wrong" is amazing.

Just a handful of months ago I got box with 4 DVDs in it. Or it had 4 DVDs in it when it was shipped. The box was crushed, torn open, every DVD case was flattened, some of the pieces were put back in the box, one of the DVDs was put back in the box and it was taped shut. As an added bonus, the Post Office had thrown in an unusual slab of 1/2" thick black rubber with two holes in it, the vendor had never seen it. I have to think it's either my local Post Office or the nearby hub since it happens on a regular basis. At least the vendors who ship USPS never give me any problems with replacements. The usual comment is "Another one. We'll ship a replacement tomorrow."

Dave

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RE: USPS, Service with a smile. The Sequel - 4/6/2012 12:16 PM   
biam


 

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quote:

ORIGINAL: Taz_Hobbies


quote:

ORIGINAL: dbacque

A few days ago I ordered some parts for my latest project. Today when I got home the familiar priority mail triangular tube was on the doorstep, but with a twist. Or actually with a bend. The box was crushed flat, folded in two, ripped open and taped closed with parts hanging out. Holy cow, I can't believe they even delivered it! The carbon pushrods were all exploded and several items were missing.

I took it and ran down to the Post Office. After waiting in a very long line, when I showed it to the clerk he asked if it was fragile. Blank stare from me. He asked again if it was fragile, I said ''It's folded in two!''. He said, and this is the part I love, ''If it's not marked fragile it should be fine''!!!!! What freaking planet do these people come from?

The vendor is shipping new parts out, I knew they would, but I had to take the mangled box in to see what they thought of it. I guess we now know what they think. If it's not marked fragile it should be fine.

Dave


Deal with type of delivery service 3000+ times a month! USPS will end up putting me in the looney bin!

We currently have 14 packages this month so far that have just vanished, they were scanned ''Out For Delivery'' which means they were on a truck going to a customers delivery address and never arrived, nor were they ever scanned again!

I met with Fed Ex day before yesterday... My account is open and I am waiting on my printers & software!


Your not out of the woods with Fed Ex, last kit I recieved was delivered by Fed Ex and dropped off out side my door at an apartment complex while I was at work. I came home and found it all right, but anybody could have got it. I didnt think they were supposed to leave anything without a signature.

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RE: USPS, Service with a smile. The Sequel - 4/6/2012 12:52 PM   
scale only 4 me



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quote:

ORIGINAL: biam
Your not out of the woods with Fed Ex, last kit I recieved was delivered by Fed Ex and dropped off out side my door at an apartment complex while I was at work. I came home and found it all right, but anybody could have got it. I didnt think they were supposed to leave anything without a signature.


Signatures are always an option, with all carriers, or sometime mandatory if the shipment is insured over the base included amount, but never included with a standard shipping rate

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RE: USPS, Service with a smile. The Sequel - 4/6/2012 12:54 PM   
Taz_Hobbies


 

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quote:

ORIGINAL: biam


quote:

ORIGINAL: Taz_Hobbies


quote:

ORIGINAL: dbacque

A few days ago I ordered some parts for my latest project. Today when I got home the familiar priority mail triangular tube was on the doorstep, but with a twist. Or actually with a bend. The box was crushed flat, folded in two, ripped open and taped closed with parts hanging out. Holy cow, I can't believe they even delivered it! The carbon pushrods were all exploded and several items were missing.

I took it and ran down to the Post Office. After waiting in a very long line, when I showed it to the clerk he asked if it was fragile. Blank stare from me. He asked again if it was fragile, I said ''It's folded in two!''. He said, and this is the part I love, ''If it's not marked fragile it should be fine''!!!!! What freaking planet do these people come from?

The vendor is shipping new parts out, I knew they would, but I had to take the mangled box in to see what they thought of it. I guess we now know what they think. If it's not marked fragile it should be fine.

Dave


Deal with type of delivery service 3000+ times a month! USPS will end up putting me in the looney bin!

We currently have 14 packages this month so far that have just vanished, they were scanned ''Out For Delivery'' which means they were on a truck going to a customers delivery address and never arrived, nor were they ever scanned again!

I met with Fed Ex day before yesterday... My account is open and I am waiting on my printers & software!


Your not out of the woods with Fed Ex, last kit I recieved was delivered by Fed Ex and dropped off out side my door at an apartment complex while I was at work. I came home and found it all right, but anybody could have got it. I didnt think they were supposed to leave anything without a signature.


I agree, you're not out of the woods at all if you have to use any parcel service, there is problems with them all. But USPS averages a 3% "incident" rate with us. That means roughly 90 packages a month are either damaged, mis-shipped, delayed for no reason, mis-delivered, lost, crushed, or just plain evaporate off the planet. That is simply unacceptable.

Signature confirmation is not automatic, you must request & purchase it. We use sig confirm on anything over $200 value. We also have a 3rd party parcel insurance policy that covers every package from $1.00 to $10,000. But it isn't cheap either. I think we will be way ahead of the game using Fed Ex or UPS, paying the higher rates while suffering less loss and less upset customers.






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RE: USPS, Service with a smile. The Sequel - 4/6/2012 12:55 PM   
SigMan



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USPS will never operate in the black until its out of Goverment control.

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RE: USPS, Service with a smile. The Sequel - 4/6/2012 12:59 PM   
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I can relate Dave, to your issue here. Shipping several hundred packages via USPS a year, they typically lose four to six, and crush another four to six. Priority Mail "delivery confirmation" is never on the USPS.com website. And since I am serviced by the the same branch you go to, I too find it amazing the utterly blank, burned out responses of the counter help... there is nothing they can do and why should they try to make it right? Another thing about this particular branch in the Clear Lake NASA area of Houston is the long lines. I have never seen more than two counter personnel waiting on customers, period. And when break time comes for one of them, it is of no consequence that there are twenty people standing in line, they go on break. Thank god for USPS online mailing labels and Ebay/Paypal online mailing labels!!!

BTW, senior counter help can make up to $70K a year... for doing little more than what a check out person does at Walmart.

Mike


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RE: USPS, Service with a smile. The Sequel - 4/6/2012 1:07 PM   
SigMan



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senior counter help can make up to $70K a year... for doing little more than what a check out person does at Walmart. how disgusting !that really ticks me off !

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