emailbanter
Posts: 359
Joined: 5/27/2003 From: Urbandale,
IA, USA Status: offline
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Thanks for the reply. I don't have anything to check the compression but if you were to check my blood pressure today after trying to return the motor, it would be high. Here's the forum thread I started in the "glow engine" section: [COLOR=darkblue]Here's a warning to all of you buying engines in Hobby stores ! [/COLOR] BEFORE you buy, ask them what their return policy is on glow engines. I didn't and now it looks like it will be up to Magnum as to whether it is repaired or replaced under warranty. My story is as follows: Four days ago, I bought a brand new Magnum XLS .52A two stroke from Hobby Haven in Urbandale, Iowa and installed it on my plane. Running the prescribed fuel mix I attempted to run it at the Newton, IA. Sky King's Club but no matter what other club members did, we couldn't get the motor to run reliably, it loaded up, wouldn't transition, etc....and eventually started spewing fuel between the cylinder head and cylinder. I haven't even gotten a full tank through the motor yet the salesman at the hobby store thought it looked like it had been run for a season. How would you feel ? Calling it quits for the day, I went home feeling disappointed but knowing I would get customer service from the local hobby store I buy from and support. Today, I'm told they won't exchange it but have to call Magnum to see if they will cover a repair or replacement. As I pointed out to the store person who waited on me, I buy a lot of things from the store, including my last Magnum, and didn't think the "non-return" policy was a fair one as I didn't wanted to wait weeks until it was either repaired or replaced. Flying time is flying by fast in these parts. Besides, I bought a new engine at their price and they sold me a dud. I also pointed out to Hobby Haven that Tower Hobbies has a "no questions asked" return policy and couldn't see any advantage at this point or in the future of continuing to buy large-dollar items from them when I could get it through mail order and be able to return defective items. I'm probably ranting at this point and I'm normally a pretty calm 43 yr old guy but it's truly frustrating to realize the hobby shop you have been dealing with isn't going to take something back. Check before you buy. Joe h
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