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Hobby king customer service - 5/3/2012 3:13 AM   
rem0.061


 

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From: Mount Juliet, TN, USA
Status: offline 		The day that I hoped would never come came. I am having to use HK's customer service. I know many people have questioned Hobby King's customer service because they are terrible at problem solving. So I am going to let you guys know how this plays out. The problem happened when I noticed that I had not received my package from them after 2.5 weeks (longer than usual). I went to get the tracking number and noticed that they said it had not been paid for. I have ordered from them 8 other times without a problem. Pay pal says the money was sent and I let HK know what has happened. I even sent them a copy of the e-mail from paypal stating the proof of payment. So we'll see what happens, and I'll keep anyone interested in the quality of their help informed on how it goes.

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RE: Hobby king customer service - 5/3/2012 11:50 AM   
rem0.061


 

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From: Mount Juliet, TN, USA
Status: offline 		I got an e-mail that they accepted the payment that was sent 2.5 weeks ago. I guess that it is only returns that have major problems. The stuff still has to get here before I am satisfied with how this little issue went. I hope everyone else has this good of luck with HK.

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RE: Hobby king customer service - 5/3/2012 12:12 PM   
telejojo


 

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From: HUNTSVILLE, AL, USA
Status: offline 		They did the same thing to me a month went by and I contacted them and they said the same thing so I told them pp said it was paid for and they shipped it.I think they just hold on to the money for as long as possible .

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RE: Hobby king customer service - 5/4/2012 12:39 AM   
pdm52956


 

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Status: offline 		another one............when will the madness end

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RE: Hobby king customer service - 5/16/2012 3:11 PM   
matadco


 

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From: Yukon, OK, USA
Status: offline 		I too am having problems with Hobby King service/complaint department. Back in April I ordered a ASP 61 4-stroke for a Sig Citabrea kit I was building. The engine finally arrived about 4-6 weeks later. The plane was finally completed Sunday PM 5-14. On the 15th(Monday) I tried to start and break-in the engine. It started right up but I could not get it to lean out. It was running extremely rich and of course would not reach max RPM. The high speed needle valve was screwed all the way down. We finally screwed the low speed down also to where they were both bottomed out but they had no change in the high speed RPM. We could get the low and mid range set but not high speed. I sent an e-mail to Hobby King Tuesday and so far they have ignored my request for advise or offer any replacement. I am hesitant in packing the thing up and sending it to Washington State without first getting some conformation from service. Two things, (1) this does not speak well of ASP 61 4strokes and (2) does not speak well for Hobby King warranties. I have ordered a lot of stuff from them and so far no problems other then it takes ages to receive the merchandise. Any suggestions to either solving the engine problem or their service department problem.

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RE: Hobby king customer service - 5/16/2012 3:47 PM   
jester_s1


 

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From: Fort Worth, TX, USA
Status: offline 		It's been said 1000 times already so I'll make it 1001: Hobby King does not service anything it sells. It is a warehouse operation with a handful of minimum wage workers with the stated mission of delivering merchandise as cheaply as possible. If you have a problem, you are on your own with Hobby King. That service is what you are paying for by going with a company like Tower Hobbies or Troy Built Models. On the ASP problem, have you tried contacting ASP about it?

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RE: Hobby king customer service - 5/16/2012 6:15 PM   
matadco


 

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From: Yukon, OK, USA
Status: offline 		I'm not sure but I am trying to contact someone which think is ASP engines. If you have an e-mail address Iwould appreciate knowing what it is. I think this thing will run with a new high speed needle valve. I have compared it with some of my OSs andMagnum engines and it appears the point is damaged. Thanks, matadco

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RE: Hobby king customer service - 5/16/2012 7:11 PM   
opjose



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quote:

ORIGINAL: matadco

I too am having problems with Hobby King service/complaint department. Back in April I ordered a ASP 61 4-stroke for a Sig Citabrea kit I was building. The engine finally arrived about 4-6 weeks later. The plane was finally completed Sunday PM 5-14. On the 15th(Monday) I tried to start and break-in the engine. It started right up but I could not get it to lean out. It was running extremely rich and of course would not reach max RPM. The high speed needle valve was screwed all the way down. We finally screwed the low speed down also to where they were both bottomed out but they had no change in the high speed RPM. We could get the low and mid range set but not high speed. I sent an e-mail to Hobby King Tuesday and so far they have ignored my request for advise or offer any replacement. I am hesitant in packing the thing up and sending it to Washington State without first getting some conformation from service. Two things, (1) this does not speak well of ASP 61 4strokes and (2) does not speak well for Hobby King warranties. I have ordered a lot of stuff from them and so far no problems other then it takes ages to receive the merchandise. Any suggestions to either solving the engine problem or their service department problem.


First make sure you are adjusting the right "screws".

I've seen some people who are not familiar with ASP engines adjust the throttle barrel retention/idle stop screw thinking it is one of the needle valves.

If you have screwed down both of the actual needles ( lightly I hope since the needle is very easy to damage ) and the engine still runs, you have things hooked up incorrectly and somehow the engine is still getting fuel.

You may have damaged the needle. I see a lot of newbies do this not realizing how easy they are to destroy.

( You can use a replacement needle from similiar sized ASP or Magnum engines, the 60 - 70+ engines basically used the same carb ).

Remove the carb and check the nipples. Put a piece of clean tubing on the carb and blow as you adjust both the throttle and the needles.

You should be able to close the throttle down, and have no air escape as you blow when the idle needle is fully screwed in ( again VERY lightly! ).

Open the throttle so you see about 2-3 mm in the throttle barrel and blow again, Adjust the LS needle until you get a VERY slight loss of pressure as you blow.

Now open the throttle barrel fully, adjust the HS needle until you get a good HISS and pressure drops almost easily.

Check for leakage... close the barrel down, and cover both the intake and engine side with your fingers tightly. Again blow through the tubing.

Almost no air should escape with either the throttle open or closed.


The ASP / Magnum engines are VERY VERY sensitive to tuning. 1/4 turn is the difference between a fully tuned engine and one that is grossly out of tune or will not run.

I find it best to tune the Magnums with the engine running ( I know this is a bit dangerous ) but it permits you listen for the RPM's change.

While it is possible that there is something wrong with the carb, it is more likely that you've broken the needle, there is a leak or the engine is not configured properly.





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RE: Hobby king customer service - 5/16/2012 10:04 PM   
matadco


 

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From: Yukon, OK, USA
Status: offline 		Thanks for info opjose. We went through all those checks but still could not get it to lean out on high speed. I have 3 other Magnum and am glad to hear the needle valve will work on this ASP. I will have 2 experiences with Hobby King and their ASP engines- -first and last. The 3 Magnum's I have all run great and I have no complaints. Previously, I was an OS man, all other engines over the last 20 plus years were OS but I am coming to the conclusion there are other brands at half the price of the OS and are just as good. I thought this ASP was one but now I am not so sure. As mentioned I have mounted it in the Sig Citarbrua. Trying to fit it into the cowl was a chor taking the muffler and needle valve on and off numerous times. Possibility it could have been damaged somewhere in the many processes. I just ordered a needle valve from Magnum. I spent the $10 to get speedy shipping so hopeful it will be here in a couple of days. Again thanks for info. OIne day I will learn cheep is not necessarily cheep.

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RE: Hobby king customer service - 5/16/2012 10:52 PM   
airbusdrvr


 

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From: New Port Richey, FL, USA
Status: offline 		all of tis thread is why i only deal with horizon, tower, etc.

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RE: Hobby king customer service - 5/16/2012 11:12 PM   
my05monte



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From: Louisville, KY, USA
Status: offline 		And my local hobby shop


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RE: Hobby king customer service - 5/17/2012 2:12 AM   
invertmast


 

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quote:

ORIGINAL: my05monte

And my local hobby shop




+1


For the ASP guy.. your buying a chinese copy of basically any other engine on the market.. The O-rings on the needle valves are routinely under-sized allowing air to bypass them. Put a piece of fuel tubing over the high-speed needle valve and the shoulder are that the needle thread into creating a seal between the two. This will help out. I've had a ASP .61 2-stroke for over 20 years that runs as strong today as it did when it was brand new

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RE: Hobby king customer service - 5/17/2012 12:39 PM   
wherewaldo


 

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From: trenton, ON, CANADA
Status: offline 		i purchased a dla56 gas engine back in november ,the cdi was found to be faulty ...i sent the cdi back to hk ...at my cost...after all this time they contacted me ...they offered me 28 bucks as compensation!...i said i would rather have a cdi that works! ..they are sending me one ....6 months after i originally bought the engine....really!...i have dealt with hk several times over the last year ....but their customer service is lacking...I wont be shopping there again


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RE: Hobby king customer service - 5/17/2012 2:10 PM   
matadco


 

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From: Yukon, OK, USA
Status: offline 		I just received a reply from some joker named Mark. It really did not say much other than I would need to send the engine back to HK. I responded it would not be worth the cost to send to china and wait 4 months for them to make a decision. I waited about 2 months to receive the engine when I ordered it and do not intend to wait another 4 plus months for china to make up their mind on what to do. I sugested if i could buy either a carburetor or a needle valve and receive it shortly ok other wise I will just keep this worthless piece of - - - - and use it for a boat anchor. In the mean time I have ordered a needle valve from Magnum for $7 to see if that works. Some time saving a penny cost a dollar.

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RE: Hobby king customer service - 5/17/2012 3:17 PM   
K-Bob


 

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From: Anytown, USA
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quote:

ORIGINAL: matadco

I just received a reply from some joker named Mark. It really did not say much other than I would need to send the engine back to HK. I responded it would not be worth the cost to send to china and wait 4 months for them to make a decision. I waited about 2 months to receive the engine when I ordered it and do not intend to wait another 4 plus months for china to make up their mind on what to do. I sugested if i could buy either a carburetor or a needle valve and receive it shortly ok other wise I will just keep this worthless piece of - - - - and use it for a boat anchor. In the mean time I have ordered a needle valve from Magnum for $7 to see if that works. Some time saving a penny cost a dollar.


And there you have experienced their business model. They can sell junk and know that it will not be returned or stall people long enough that they give up. There are tens of thousands of victims lined up right behind you for them to pick pockets.




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RE: Hobby king customer service - 5/17/2012 9:11 PM   
opjose



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From: Poolesville, MD, USA
Status: offline 		One thing is HK's lousy returns/repairs/support... another is their products. It doesn't help anyone to confuse the two.

The ASP's may not be the top engines, but for the money they are not bad. There are a lot of vendors of the ASP/Magnums.

Calling them "junk" is disingenuous.

Likewise many of the things HK sells aren't bad at all, the problem is that you have to know what you are doing and be willing to experiment a bit to find what is good and what is not.


On the other side of the coin...

When I buy from HK, I KNOW I'm taking a risk with every product purchase in terms of returns and support.

If I don't want to take that risk with something I'll go local... so most of my HK purchases are for things like battery packs, servos, mounts, parts.

Newbies may be best advised to stay away though...



On the "know what you are doing" topic...

Not too long ago everyone was trash talking the DLE engines here, calling them "unproven".

Some where advising people that these were junk in a similiar manner and advising people NOT to use them as their was no proven history.
But you can't have the latter without buyers .... The DLE's proved out thanks to people who did not listen to such claims.

The DLE's are now sold by the bigger companies as well.



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RE: Hobby king customer service - 5/17/2012 9:49 PM   
wherewaldo


 

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From: trenton, ON, CANADA
Status: offline 		6 months to get a knew cdi ?....this is a good lesson ..support your local hobby shops... you may pay more but believe me its  a lot less headache and worth the extra money spent!...In that time i talked to 3 different people ....countless emails which are a waste of my time !
hobby king will not have my business any longer....


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RE: Hobby king customer service - 5/17/2012 9:59 PM   
opjose



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From: Poolesville, MD, USA
Status: offline 		Actually most of the CDI's they sell work fine on other engines. You can interchange them to avoid delays.

Since they have them so cheap I ordered six of them to have on hand.

I've used them as replacements for ZDZ, DLE, RCGF and other engines.

They've worked great, and they were not $75.00 up or more each... ( more like 17.00 - 20.00 ).





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RE: Hobby king customer service - 5/17/2012 10:31 PM   
wherewaldo


 

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From: trenton, ON, CANADA
Status: offline 		thunderbolt rc has them on for 75 $ I know because thats what i have for my dle 55
but when you bye an engine with the cdi and it is faulty from the factory it should b replaced no question asked no matter the price of the item...its just good business ..i know i can bye the item somewhere else thats not the point ...this is why i have lost trust with this company...can you imagine if it was a big ticket item?


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RE: Hobby king customer service - 5/19/2012 9:43 PM   
matadco


 

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From: Yukon, OK, USA
Status: offline 		Ordered a high speed needle valve from Mangum and it arrived today after paying extra for rush delivery. It appears slightly smaller than the original but works just fine. It is very sensitive. Ran a 12oz. tank of fuel playing with adjustments and it appears to be ok. Startes right off and low idel is ok and then move to full open with no heistation. HK advised they sell only complete carburaters for $17+ shipping but not the separate needle valves. The only problem there is they are on back order along with the complete 61 4 strokes. I was right it would take months for them to do anything. Anyway, from running the engine today I am satisfied. Just cost me about $15 more than what it should have.

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RE: Hobby king customer service - 5/21/2012 1:08 PM   
matadco


 

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From: Yukon, OK, USA
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For what ever it is worth to anyone I just received an e-mail from HK advising an ASP engine and a Magnum engine are made by the same company. Therefore parts are enterchangable.

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RE: Hobby king customer service - 5/21/2012 7:24 PM   
Gray Beard


 

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From: Hemderson, NV, USA
Status: offline 		Everything Jose said in post 16. Take the time to talk to the people at the field. Almost everyone I fly with uses HK but none of them use HK only. There are better places to buy your items, you just have to look around. Three of us just got our items from HK, I order with friends and we save a bit when we are paying the shipping. Shipping from HK can null any deal you think you are getting so shop around. Every item we ordered was also on back order, we knew it would take forever to get the stuff but we didn't care, didn't need it. It only took a few weeks and that was a surprise. The shipping also doubled the cost of our order, that really sucked. We would have bought stateside but we had a credit from our last order.
HK is sometimes the place to go but just as often not. A couple of us are just now getting ready to buy new electric motors, ESCs and battery packs. So far we have found the best deals right here state side.
Talk to people, do searches on sites like RCU before you buy from anyone, it can pay off big!

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RE: Hobby king customer service - 5/21/2012 8:05 PM   
Seamus OLeprosy



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From: TrimCo Meath, IRELAND
Status: offline 		The ASPs from HK are 50% cheaper than any where else I can get them and luckily I have not had a problem any of them.
Recently I bought a Thunder Tiger 75FS from tower and it imploded on the first flight, Tower replaced it but I had to pay for recorded return postage which was 1/4 the price of a ASP61 from HK.


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RE: Hobby king customer service - 5/21/2012 11:13 PM   
matadco


 

Posts: 262
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Joined: 1/24/2008
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From: Yukon, OK, USA
Status: offline 		Had an 46 FX OS that I replaced the sleve and piston with a used one last year because the original froze up. Went flying this afternoon but could not get the OS started so our of frustration I ordered a 52 AFS from HobbyPartz was cheper than the same from HK and the best thing, NO SHIPPING COST. Shipped UPS from here in the GOOD OL US OF A. Should have it by weekend. Coming from HK shipping would be 1/2 the cost of the engine and take 1 1/2 months to get it. After I replaced the needle valve in the 61 FSR it seems to run great. I agree with Gary Beard about HK. If you can make a big purchase and not in a hurry for the products, they are ok.

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RE: Hobby king customer service - 5/21/2012 11:19 PM   
Seamus OLeprosy



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From: TrimCo Meath, IRELAND
Status: offline 		And a few of us dont live in the good ol' USofA,
Seriously you would not believe how much it is to ship items from the US thats why HK is so popular with other territories.


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