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Dreamworks complaint - 6/20/2012 6:16 PM   
-JC-



Posts: 2043
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Joined: 12/10/2001
Last Login: 5/19/2013
From: Fort Lauderdale, FL, USA
Status: offline 		I'd like to publicly complain about the service speed from Dreamworks

I placed an order for multiple servos, electronic valves and other stuff at 10:54 AM

The products where shipped and I had a tracking number at 1:03 PM with next day delivery.

That's 2 HOURS and 9 MINUTES to process, pack and ship my order!!!! Seriously... What kind of slow service is that

Todd... You make all other suppliers look bad. Hats of to you for running a professional operation with great pricing, lots of stock and an easy to navigate website.


Two thumbs way up

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RE: Dreamworks complaint - 6/20/2012 6:18 PM   
FenderBean



Posts: 3197
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From: midland city, AL, USA
Status: offline 		LOL I was about to say your not going to win this battle but then I read it lol


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RE: Dreamworks complaint - 6/20/2012 6:24 PM   
megafly


 

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From: Sao PauloSao Paulo, BRAZIL
Status: offline 		Yes they are FAST!

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RE: Dreamworks complaint - 6/20/2012 6:25 PM   
P. Richards



Posts: 812
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Status: offline 		Brilliant

P. Richards aka SwatTeam

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RE: Dreamworks complaint - 6/20/2012 6:28 PM   
fiifiward


 

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Status: offline 		Ditto to that!

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RE: Dreamworks complaint - 6/20/2012 6:35 PM   
highhorse


 

Posts: 2049
Score: 116
Joined: 11/16/2006
Last Login: 5/22/2013
From: Memphis, TN, USA
Status: offline 		Okay, you got me. I clicked in to see what dipstick had his head on backwards!

Shoulda done this on April 1st ;-)

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RE: Dreamworks complaint - 6/20/2012 6:46 PM   
-JC-



Posts: 2043
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From: Fort Lauderdale, FL, USA
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quote:

ORIGINAL: highhorse

Okay, you got me. I clicked in to see what dipstick had his head on backwards!

Shoulda done this on April 1st ;-)



Highhorse, you are right... Todd has done such a great job building his reputation that you will have to be a dipstick to complain.

First class operation. Nobody comes close in terms of selection of products and order processing speed. We are lucky to have a vendor like that.

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RE: Dreamworks complaint - 6/20/2012 7:08 PM   
smchale



Posts: 2182
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quote:

ORIGINAL: -JC-

I'd like to publicly complain about the service speed from Dreamworks

I placed an order for multiple servos, electronic valves and other stuff at 10:54 AM

The products where shipped and I had a tracking number at 1:03 PM with next day delivery.

That's 2 HOURS and 9 MINUTES to process, pack and ship my order!!!! Seriously... What kind of slow service is that

Todd... You make all other suppliers look bad. Hats of to you for running a professional operation with great pricing, lots of stock and an easy to navigate website.


Two thumbs way up


John,
There are ways to slow them down. You can call in and mumble your order....or better yet speak in a language only you understand.
You can have them send your items to a place that doesn't exist. You can place your order via carrier pigeon....or even better order a bazillion of one item. That ought to do it!
Seriously, they are fantastic to deal with!!


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"Strive for simplicity. You never have to repair what you leave out." - Bill Lear

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RE: Dreamworks complaint - 6/20/2012 7:11 PM   
Joe C


 

Posts: 2013
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From: San Pedro, CA, USA
Status: online 		Todd and Linda are great to deal with, shipping is always on time, and always has for the most part, inventory. Joe C!!!!

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RE: Dreamworks complaint - 6/20/2012 7:24 PM   
readyturn


 

Posts: 626
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Last Login: 5/22/2013
From: Wichita, KS, USA
Status: offline 		I truly enjoy spending money there (the wife may have different thougts) ...... Service first class, first time and all the time !

Rick

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RE: Dreamworks complaint - 6/20/2012 7:51 PM   
DrScoles



Posts: 723
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Last Login: 5/22/2013
From: Redmond, WA,
Status: offline 		LOL, I was surprised with the title... I also like that they use USPS, 2 day priority is $8 on most of my orders. Now if I could just know exactly what I need and not do multiple orders.....

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RE: Dreamworks complaint - 6/20/2012 7:52 PM   
Ruizmilton


 

Posts: 610
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From: Carolina, PUERTO RICO (USA)
Status: offline 		Always a pleasure to deal with Linda and Todd, if for whatever reason there is an issue with your order they will call you and stay with you on the phone until fixed! They are always number one for my "jet" needs.

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RE: Dreamworks complaint - 6/20/2012 7:53 PM   
FenderBean



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Status: offline 		Im a big fan of companies that treat you right, I really like having something I can be loyal to.


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RE: Dreamworks complaint - 6/20/2012 7:59 PM   
lov2flyrc



Posts: 5859
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From: New Smyrna Beach, FL, USA
Status: offline 		I appreciate the kind words guys but credit has to go to the entire staff here at Dreamworks!
While I may be the driving force behind the service we provide; I could not operate in the manner we do without the Dreamworks staff.
Credit really belongs to Linda, Courtney and Chris (and soon to be George) for their outstanding devotion to our motto (out the door in 24(hrs)) on every order and keeping this place running as smoothly as possible!
We appreciate you patronage and value every customer! (Even when i'm cranky )
Todd

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Dreamworks Model Products LLC
www.dreamworksrc.com
Your Source For RC Jet Accessories!

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RE: Dreamworks complaint - 6/20/2012 8:05 PM   
Meesh



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From: Dracut, MA, USA
Status: offline 		+1 to all these comments.

Never got better service anywhere!

Keep up the good work Todd!

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RE: Dreamworks complaint - 6/20/2012 9:00 PM   
AnthonyW



Posts: 401
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From: Raleigh, NC, USA
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quote:

ORIGINAL: megafly

Yes they are FAST!

Like Jimmy Johns fast

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RE: Dreamworks complaint - 6/20/2012 9:30 PM   
FILE IFR



Posts: 2132
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From: Clinton, MA, USA
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quote:

ORIGINAL: Meesh

+1 to all these comments.

Never got better service anywhere!
Keep up the good work Todd!


I dunno, Great Northern Models is know to be a quick shipper.







.... Joke ya'll. Todd and his crew are the best!!

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RE: Dreamworks complaint - 6/20/2012 9:41 PM   
Vincent



Posts: 4256
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From: Phoenix, AZ, USA
Status: offline 		Very cool John thanks...btw is someone restoring an HE-162??
vIN...

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RE: Dreamworks complaint - 6/20/2012 10:46 PM   
Kenrico


 

Posts: 381
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From: La Ceiba , HONDURAS
Status: offline 		I have to agree! they are Top of the line service!. I've been in the Jet community for little over a year and a half and DreamWorks has been my number one source from Turbines right down to the smallest little screw.

THanks Todd, Linda and Staff !!

Kenric

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RE: Dreamworks complaint - 6/20/2012 11:52 PM   
OliverJacob


 

Posts: 439
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From: Reedsburg, WI, USA
Status: offline 		Last year I ordered a plane from Kangke, this was at 8 pm, one hour later I got the tracking # and it was on it's way.
I think they can read your mind, get the stuff ready before you order it and ship it when it's paid.


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RE: Dreamworks complaint - 6/21/2012 12:25 AM   
LGM Graphix



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Status: online
quote:

ORIGINAL: FILE IFR


quote:

ORIGINAL: Meesh

+1 to all these comments.

Never got better service anywhere!
Keep up the good work Todd!


I dunno, Great Northern Models is know to be a quick shipper.







.... Joke ya'll. Todd and his crew are the best!!


Dammit, I just wasted good rum as it shot through my nose!!!!


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RE: Dreamworks complaint - 6/21/2012 12:26 AM   
Square Nozzle


 

Posts: 1738
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Last Login: 5/22/2013
From: Vernon, CT, USA
Status: offline 		After the Plum Island Jet rally I needed replacement parts for the Pro Link struts I have on my jet (don't ask!!). I spoke to Linda who refered to Todd. They were willing to disassemble in stock struts to get me the parts I needed. Option; Todd offered me complete replacement struts at a very attractive reduced price. The struts are currently someplace between New Smyrna and Vernon CT.
Absolute top notch customer service. My first stop is always Dreamworks and only if they don't have what I need I'll look elsewhere (a rare occasion).

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RE: Dreamworks complaint - 6/21/2012 12:45 AM   
su27flanker



Posts: 38
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From: SYDNEY, AUSTRALIA
Status: offline 		I just made my first order from dreamworks rc, such a great website i must say


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RE: Dreamworks complaint - 6/21/2012 1:19 PM   
totono


 

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From: san pedro sula, HONDURAS
Status: offline 		Tod and Linda are the best in customer service they are the simply great with customers
Thanks

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RE: Dreamworks complaint - 6/21/2012 4:58 PM   
Meesh



Posts: 2685
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From: Dracut, MA, USA
Status: offline 		Mike

You probably fart in Church too!

Take care!

Bob

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